Flight EZY3235 Edinburgh - Kefalonia 27/06/24

R38

After a long wait this flight was cancelled. There was no support of any kind from Easyjet apart from a text message 'REFER TO WEBSITE'. No alternative flights available or offered. Considerable addition costs were incurred including travelling to London by train the following day and flight with a different airline, plus one lost day of hotel in destination. Easyjet have paid a part ticket refund but have not responded to claim for Compensation which I believe should be £350. Any advice appreciated.

eskbanker

What was the reason for the cancellation, i.e. was it something within the airline's control (which would bring compensation into play) or not?

R38

It obviously was within the airlines control as they have already paid a ticket refund. 

eskbanker

R38 said:

It obviously was within the airlines control as they have already paid a ticket refund. 

No, it's not obvious at all from that - refunds aren't conditional on airline liability but compensation is, so the mere fact that a flight is cancelled requires that the airline refunds (or rebooks) but that doesn't signify that compensation is due.

R38

According to Both& Co. this specific flight qualifies for compensation, although they may say that if touting for customers. 

R38

Bott & Co. 

eskbanker

R38 said:

According to Both& Co. this specific flight qualifies for compensation, although they may say that if touting for customers. 

Well, exactly, so unless you want to sign up with ambulance-chasers like that, for the privilege of giving them a generous slice of any compensation, you need to find out for yourself what the circumstances were - did you specifically claim compensation as well as a refund, and if so, how did EasyJet respond to that?

Westin

Did you have the EasyJet App at the time?  Delay/cancellation reason typically given. As are often your options.