Ryanair - cancelled flight

GLXTURBODIESEL

Help/advice please lovely people! 🙂
I booked a flight with Ryanair from Dublin to Edinburgh, flying at 13:50 on 09/04/24.
2 days before the flight I received an email saying my flight was no longer going ahead and we had been rebooked on an earlier flight that day dep 10:15.
The email gave me 2 options. Either accept the changes or choose a different flight. There was no option for refund despite Ryanair’s website saying there would be?
As I was meeting a friend flying in from the USA, the 10:15 departure to Edinburgh was of no use as it was before the incoming US flight. The original 13:50 was perfect. 

We had to reschedule literally everything and make alternative arrangements!
I have contacted Ryanair on 3 occasions regarding refunding my money, but each time they reply with same response, something along the lines of “Ryanair only sell non-refundable tickets” 
How do I proceed from here?
Thank you 🙂

Westin

What option did you pick?

I suspect either you or the system (as you didn’t select an option) allocated that earlier 10:15 flight.  Then post flight, RyanAir and telling you that the flight is non-refundable.

GLXTURBODIESEL

I didn’t pick either option as neither were suitable. I simply contacted Ryanair straight away to advise of this and request a refund. 
The email I received advising of the cancelled flight detailed that they had already booked me onto
the earlier flight and I could either accept or choose a different flight.

Westin

Was this contact by phone, webchat, email?   Perhaps a record of the conversation/written interaction, was made?

Hoenir

GLXTURBODIESEL said:

As I was meeting a friend flying in from the USA, the 10:15 departure to Edinburgh was of no use as it was before the incoming US flight. 

I could understand that comment if the new flight offered was later. Earlier just meant a few hours to fill. 

GLXTURBODIESEL

I do have some correspondence from Ryanair.
How do I proceed with this?
Please help!

GLXTURBODIESEL

Hoenir said:

GLXTURBODIESEL said:

As I was meeting a friend flying in from the USA, the 10:15 departure to Edinburgh was of no use as it was before the incoming US flight. 

I could understand that comment if the new flight offered was later. Earlier just meant a few hours to fill. 

Did you get this the wrong way round?

Hoenir

GLXTURBODIESEL said:

Hoenir said:

GLXTURBODIESEL said:

As I was meeting a friend flying in from the USA, the 10:15 departure to Edinburgh was of no use as it was before the incoming US flight. 

I could understand that comment if the new flight offered was later. Earlier just meant a few hours to fill. 

Did you get this the wrong way round?

Is there something factually incorrect in your opening post. Cancelling the entire travel plans makes no sense either.  

MaiTai

Hoenir said:

GLXTURBODIESEL said:

Hoenir said:

GLXTURBODIESEL said:

As I was meeting a friend flying in from the USA, the 10:15 departure to Edinburgh was of no use as it was before the incoming US flight. 

I could understand that comment if the new flight offered was later. Earlier just meant a few hours to fill. 

Did you get this the wrong way round?

Is there something factually incorrect in your opening post. Cancelling the entire travel plans makes no sense either.  

It makes perfect sense if you consider the possibility that the inbound US flight was actually arriving in Dublin.