Flight delay compensation, all other EU airlines

107 Posts
MSE Official Insert:
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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On 28/09/2007 we were on a flight with XL Airways (booked via a package holiday with Thomas Cook) from Hurghada to Gatwick. The flight was delayed by 466 minutes (7hrs 46 mins). I know XL Airways have gone bust now, but didn't know if there's any other avenue I could venture for some kind of compensation. Any advice/ideas anyone? It was such an awful delay - they put us up in a bit of a shoddy hotel lounge area for about 5 hours, with no food or drinks provided! Flight no was JN5985. We were originally supposed to arrive at Gatwick at 11:50 on Fri 28/09/2007 but ended up landing at 07:36 the next day (29/09/2007). Flight was made worse as it was a different plane we had in the end which appeared to be more geared for much shorter flights as was so tiny. AND on top of that, no-one, except one, slept on the plane because one man snored so loud the whole way!!
Well I do have some sympathy for your plight Jen, but really the answer to this question has been put in such large red letters in the FAQ's as it is asked about 10 times a day.
Airline bust = No-one to claim against!!
Thanks.
So should I chase Thomson for a reply or do I need to re-send the claim addressed to Thomson?
Thank you.
You might be better asking on the dedicated Thomson thread
If I get no response via email what should I do, send the email again or just wait 28 days and then send the Notice Before Action, again post or is email ok?
Am just mindful that I need to get it registered at court before the 6 years is up in June!!
Anybody else had any luck with Meridiana???
Some further detail about what occurred would be useful
Can't remember what the delay was due to.
I claimed on my travel ins for the delay and a hotel stop in london as we missed the train home so have no receipts etc.
Have had no acknowledgement, no nothing. Been 2 weeks and getting jittery!
Do let me know what other info you need to advise, thank you!
It could possibly indicate that spot hiring an aircraft takes rather longer that expected though!!
All you can keep doing is knocking on the door, contact the Italian regulator etc.