Flight delay compensation, all other EU airlines

dickinscoll

hello. i am not sure how to fumble my way round these forums so I may be tackling it the wrong way. If so, can someone please put me right. We were taking a package with Saga to Cuba in March and for various reasons we booked our own flights with Air Europa from Gatwick to Madrid to Havana. We were told on arrival at Gatwick that the plane had "gone techie" in Madrid and so there would be a delay and to keep in touch with the information desk/screens and announcements. We sat on the nearest seats to the information desk and constantly went to ask for updates. Eventually there came a point when the flight departure time was going to be over three hours so we were given a food voucher each. At last at 2pm the flight departure was announced, now 4 hours delayed. we mined the queue and eventually got to the front to have our boarding cards/passports checked and we were told that there had been an announcement at 11am that anyone with connections in Madrid had been offloaded and would have to fly the next day. We heard nothing, others heard nothing and we were not told at the information desk either. we had then to go to a desk to rebook for the following day. we had to then pay for a taxi to a hotel, book a hotel for the night, buy food that evening and next morning and pay for the shuttle next day back to Gatwick. We lost a day of the tour and had to pay for a city tour of Havana which had been included.

My husband did not think it was worth claiming anything but I insisted so we contacted Air Europa and eventually got a refund for the shuttle and the hotel (we only had those receipts) They categorically refuse flight delay compensation.

Again my husband thinks it a waste of time to try to claim flight delay compensation. What does anyone think and what is the first step to take please?

anuire

I was travelling from USA to london when my flight was delayed. But it was a transit flight. It was suppose to be newyork to lisbon then lisbon to london. I was delayed at lisbon, first the flight was cancelled at 11.30am after 2hrs of waiting, then i was rerouted and did not leave lisbon until 10.30pm on the rerouted flight to London. Do i claim the mileage for lisbon to london or for the entire flight new york to london since that was the contract i had with the airline. Pls help and thank you for taking the time to help.

richardw

USA to London.

anuire

thank u richardw, and am i right in claiming for the total duration of the delay which is over 12 hrs,since we have been in lisbon since 07.30am.

margretta

Hello,

I am looking for some advice on flight delay compensation as this is completely new to me.

I recently got back from a holiday whereby my outbound flight (was delayed by over 8 hrs. Finnair say that the delay was due to Slat panel dent and under EC regulation is interpreted as a extraordinary circumstance that could not be avoided and thus I was not due any standard compensation. Would you say that this was correct?

I would be grateful if someone could comment on their experience and knowledge in this area.

Many thanks in advance.

Margretta

richardw

anuire, your trip was from NYC to LON, ignore Lisbon.

moochy_2

Hi everyone! On 23 July, we had a flight delay from Lanzarote to Belfast. Although we booked through Thomas Cook the airline was Smart Wings which is a Czech Republic airline. We were delayed for seven hours and told the delay was caused by the disk for the flight plan was not working. I applied for compensation in July and finally got a reply on Friday. Should I accept this or try the CAA? They got the date of the flight wrong by the way in their answer but the flight code is correct!



thank you for contacting the Customer Care Department. Based on your letter, we commenced a formal investigation of all circumstances that led to the major delay of your flight QS2102 from Lanzarote to Belfast on July 27, 2013.

First of all, on behalf of Travel Service airlines, I would like to express our deepest apologies for all the inconvenience that occured. We assure you that being one of the biggest charter airlines in Europe, the passenger´s safety and comfort together with our on time performance are our highest priorities. However, same way as with any other airline, our operations may be affected by various factors that can cause irregularities, but are non-avoidable by the airlines at the same time.



The flight QS2102 on July 27 was delayed due to unexpectable technical failure of the aircraft that could not have been avoided nor predicted by the carrier even if all performable measures had been taken. Therefore, we are convinced that there is no right for financial compensation. Please note that this standpoint also reflects the meeting of National Enforcement Bodies held on 12 April 2013.



However, as we feel our undoubtable moral responsibility for passengers´ satisfa_ction with our services and we understand your disappointment caused by the situation, we would like to offer you a financial compensation of 150 EUR per person. In order to receive the compensation, you are kindly requested to send us the names of all passengers concerned and also the following details about the bank account where the compensation should be sent:

Thanks for any help!:beer:

loveka

In 2011 our Aegean flight to Crete was delayed by 24 hours. They gave the excuse that this was because of knock on effects from the general strike the previous day. Our flight was at 10pm on the Thursday, the general strike had ended 24 hours before this. We think that Aegean 'sacrificed' our flight to get their other flights back on track.

Has anyone had any luck in a claim from any airline during or just after the general strike in October 2011? Aegean have refused us compensation on the grounds that it was due to the strike. Just wondering whether it is worth spending the time taking it further. Thanks.

richardw

Start the legal process.

ohthatwasgood

Volotea Nantes to Venice 23/06/2012, 3 hours 50 mins late.

Hello,

I have just received an offer of compensation for the above flight from Volotea. The offer is a full refund of the reservation of €135.48.

My claim is for €555, ie 2 pax @250 + refreshments 55 with till receipt, this is in accordance with the law.

To me the fact that have made an offer implies they are accepting liability and I am inclined to decline and hold out for the full sum.

I feel Volotea are trying it on, has any one else heard of a similar tactic form other airlines?

I would welcome your responses.

Cheers.