Flight delay compensation, all other EU airlines

airhelp

David_e wrote: »

Sorry but that is absolutely wrong and contradicted by the experience of the overwhelming majority of the posters on this forum (including me).

This forum deals almost exclusively with UK resident passengers claiming from UK based airlines. Your advice may be good for other jurisdictions but not the UK.

Maybe you are right - I'm not an expert in UK NEB stuff... But remember that the most important in claiming to the NEB is that we have to choose appropriate department. It means that if the UK passenger flown from Denmark to England, he have to send claim to the Danish NEB (not UK), which is definitely more friendly to air passengers

David_e

Website also says:

"We are currently recruiting for:

• Chief Legal Officer (CLO)"

Vauban

airhelp wrote: »

Maybe you are right - I'm not an expert in UK NEB stuff... But remember that the most important in claiming to the NEB is that we have to choose appropriate department. It means that if the UK passenger flown from Denmark to England, he have to send claim to the Danish NEB (not UK), which is definitely more friendly to air passengers

Indeed, and the NEB usually answers positively for the passenger. And the UK airline then ingnores that. So the passenger goes to court where the support of the foreign NEB is generally disregarded.

Would still be interested in your view on the NEB list ...

bendis

thanks all, I've sent wizz air a response - borrowed some ideas from the letters on here.

if they ignore it or respond negatively I'm thinking about involving skylegal.eu or euclaim.co.uk, they're both UK-based, right?

lucyonline

Hi there

I just posted these questions as a new thread but then realised that maybe I should have put it here as it relates to an EU airline. So I'll put my questions here too but apologies if it's in the wrong place!

I have been pursing Iberia for compensation since a delayed flight from Bogota to LHR in 2009 got me home over 30 hours late. Iberia have fudged and evaded and refused over and over again, even though the Spanish regulator AESA have now ruled that they DO owe me EUR600 compensation. So the time has come to take them to court. The forums seem to suggest that I can do this through MCOL in this country, but when I rang the CAA for their advice they told me I have to do it through the European Court.

So can someone advise....
1. MCOL or European Court (and if so, which one, there are so many websites!) And if MCOL do I address it to Iberia's UK office or their head office in Madrid?
2. Can I just go ahead and claim now? I already wrote to them 2 weeks ago demanding the money that AESA say they owe and threatening court action if they don't pay and they have written back to me saying they won't. But I can't reply to it because it's from a no-reply email address.
3. Can I claim interest? If so how much and how do you calculate it (compound every year or just as a percentage on top of the 600 EUR)?
4. Do I just claim 600 EUR or do I have to work out what it would have been in 2009?
5. Can I claim court fees back?
6. Does anyone have any advice about how to prepare the claim to make sure it is successful? You can't look ahead on MCOL to see what they're going to require without filling the first pages in.

Your advice would be much appreciated. I'm not a lawyer and have no experience of this, but I WON'T let those B%£$^%DS win just because I'm the little guy and they think if they stonewall me enough I'll go away...!

111KAB

lucyonline - double post - please do not clutter.

bree53

I recently wrote to Swiss air regarding claiming compensation for a delayed flight I took in 2010 I arrived at my destination 8 hrs late. Swiss air replied to me today via email (I had both emailed and written to them) they said " sorry you experienced a delay, we are unable to pay you compensation". I have now written to CAA - just wonder if anyone has had similar replies from Swiss air and how it played out??

Vauban

bree53 wrote: »

I recently wrote to Swiss air regarding claiming compensation for a delayed flight I took in 2010 I arrived at my destination 8 hrs late. Swiss air replied to me today via email (I had both emailed and written to them) they said " sorry you experienced a delay, we are unable to pay you compensation". I have now written to CAA - just wonder if anyone has had similar replies from Swiss air and how it played out??

Short answer: yes. If you search for "Swiss air" or "swissair" in this forum, you can find other stories. Here's one as an example: http://forums.moneysavingexpert.com/showpost.php?p=62119571&postcount=1

(I fear you are wasting your time with the CAA, btw)

bree53

What makes you say I may be wasting my time with the CAA ??

111KAB

bree53 wrote: »

What makes you say I may be wasting my time with the CAA ??

https://www.facebook.com/MonarchComplaints/posts/243576982470359