ANA (All Nippon Airways) Flight Delay - EU Regulation 261/2004

MisnerSpace

Dear All,

Hopefully someone more knowledgeable than me can help with this in terms of EU Regulation 261/2004.

We booked an ANA flight over the summer from the UK to a local airport in Japan via Haneda airport in Tokyo.

Unfortunately the flight from the UK was delayed due to maintenance issues with the incoming ANA flight (according to the staff managing the check in desk). This meant that when we arrived in Tokyo we missed our ANA connecting flight which meant that we missed our ANA internal flight connecting to the local airport. ANA kindly put us up in a hotel and booked us on the next available flight the next day which meant we arrived to our destination 18 hours late.

I have spoken to ANA a number of times and after about 5 weeks involving 6 very long calls in terms of wait times to the Philippines (where their English speaking support centre seems to be) they have stated that because the flight was only delayed by 2 hours from the UK I would not be entitled to compensation. I have asked for this to be put in writing  which they have refused to do which is odd. ANA said that I could speak to the ANA office in London and gave me a number which I subsequently called and only seems to connect to the US and Japan and never gets answered.

My understanding that I would be entitled to some compensation as the connecting flight was part of the same booking as the first flight. I could just give up however I want to follow this through to the end on principle.

Thanks for your help and advice in advance.

Misner Space

Caz3121

EU Regulation 261/2004 would not apply as no EU component to this trip. You would be looking at the UK equivalent (just so you claim for the correct thing)

eskbanker

MisnerSpace said:

My understanding that I would be entitled to some compensation as the connecting flight was part of the same booking as the first flight.

Yes, that understanding is correct - when flying on connecting flights with a single ticket reference, it's considered one journey, so it's the delay to arrival time at the final destination that's measured for eligibility (and scale) of compensation.

In terms of where to go now, if you're not getting anywhere with the airline, then try the CAA:

https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/