Airline duty of care

Eug

Currently stuck at Mcr Airport after last nights flight was delayed and delayed until finally cancelled at 1am this morning. Ryanair rebooked everyone and promised hotel accommodation but that never materialised. Was rebooked on 8.50am flight but now not dut to leave until 13.20 and wouldn't be surprised if further delayed.

Main question is what grounds do I have for compensation given lack of hotel accommodation. So far all I have received is two £3 vouchers which don't go very far.

Any advice greatly appreciated.

la531983

Zero compensation. Its not the fault of airline (assuming due to the ongoing weather).

Book your own accommodation and present the receipts for reimbursement afterwards, although too late now.

saajan_12

Eug said:

Currently stuck at Mcr Airport after last nights flight was delayed and delayed until finally cancelled at 1am this morning. Ryanair rebooked everyone and promised hotel accommodation but that never materialised. Was rebooked on 8.50am flight but now not dut to leave until 13.20 and wouldn't be surprised if further delayed.

Main question is what grounds do I have for compensation given lack of hotel accommodation. So far all I have received is two £3 vouchers which don't go very far.

Any advice greatly appreciated.

The airline are responsible for providing care regardless of the reason for the delay - which in this case would be reasonable food & drinks, some telecoms costs and hotel accommodation. Really they should have provided it but if they dont, you'd have to provide it yourself and claim back the costs. The claim is just for actual costs incurred, not 'what it would have been' as compensation. 

If the delay was within their reasonable control, then you'd be entitled to compensation, which is a fixed amount depending on the length of the delay and the length of the flight. 

Hoenir

Be challenging to find hotel acccomodation at 1 am in the morning. Wouldn't be the hotel staff on duty to facilitate. 

DullGreyGuy

Hoenir said:

Be challenging to find hotel acccomodation at 1 am in the morning. Wouldn't be the hotel staff on duty to facilitate. 

Would be surprised if any of the hotels on site of the airport arent 24/7 reception, certainly the Premier Inn and Raddison Blu are at Manchester. Plus these days many you can self check in online and your phone acts as the keycard for the door 

Hoenir

DullGreyGuy said:

Hoenir said:

Be challenging to find hotel acccomodation at 1 am in the morning. Wouldn't be the hotel staff on duty to facilitate. 

Would be surprised if any of the hotels on site of the airport arent 24/7 reception, certainly the Premier Inn and Raddison Blu are at Manchester. Plus these days many you can self check in online and your phone acts as the keycard for the door 

My thinking is with regards to Ryanair organising the arrangements for all the passengers on the plane not just a couple. 

Westin

I think actual availability of hotels at or close by the airport was the issue these past days. There have been many hundreds of disrupted passengers from many flights. I had heard that some were using hotels as far away as Blackpool. Then struggling to get coaches or even taxis to take people there.

If RyanAir’s handling agent was unable to find hotels then you could have looked and booked a reasonable option yourself. A receipted claim could then be made. As Eug says, you can’t claim for ‘what it would have been’.

eskbanker

Westin said:

As Eug says, you can’t claim for ‘what it would have been’.

@Eug is the OP, who was being told that by @saajan_12.