easyjet claim form for diverted flight

soolin

I was one of the passengers affected by easyjet being unable to land at Gatwick overnight Sunday/Monday 21/22nd jan and had to make my own way home from Birmingham. The pilot announced before he finally let us off the plane that we would probably have to make our own way home as there were no ground staff to assist us.

I have a claim form here Compensation Claim Form (easyjet.com)
However whilst it says it includes diverted flights at the top the drop down box when you do the claim does not include it, and the other options do not apply.

I've tried googling but cannot find a specific claim form- can anyone point me in the right direction please?
Thank you 

la531983

You arent going to be getting compensation for a weather event.

eskbanker

la531983 said:

You arent going to be getting compensation for a weather event.

I don't think OP suggested that, they're presumably looking for reimbursement of the transportation home from Birmingham?

I don't know the answer to OP's question about a form allowing diversion to be specified, but, in the absence of anything more suitable, 'delay' ought to suffice from the dropdown list, as there was a delay to arrival at the final destination (Gatwick).

soolin

la531983 said:

You arent going to be getting compensation for a weather event.

eskbanker said:

la531983 said:

You arent going to be getting compensation for a weather event.

I don't think OP suggested that, they're presumably looking for reimbursement of the transportation home from Birmingham?

I don't know the answer to OP's question about a form allowing diversion to be specified, but, in the absence of anything more suitable, 'delay' ought to suffice from the dropdown list, as there was a delay to arrival at the final destination (Gatwick).

As eskbanker has noted I am not looking for compensation just reimbursement of the train fare and taxi to the railway station that I needed to get back down South. It's a shame that the claim form says compensation - I would feel more comfortable if the form did not imply I was trying to claim for anything other than my costs for going where I needed to be.

I'm also sadly aware that I can't claim for the cost of the hotel I had booked at Gatwick for my arrival - and it is unlikely to be worth claiming from insurance as it was sub £100.

soolin

Just to update, I have submitted it as a delay and it was acknowledged immediately with a message to my phone. I'll wait and see what happens now.

HillStreetBlues

soolin said:

However whilst it says it includes diverted flights at the top the drop down box when you do the claim does not include it, and the other options do not apply.

Delay was the correct option to select

soolin

That is strange- that little click box didn't work for me! Luckily I choose the 'delayed' option.

It also picked up on the divert to Birmingham, so I had to opt for Birmingham being my destination rather than Gatwick as Gatwick did not show as an option for my flight. 

I'll have to be patient and see what happens, I scared myself with all the horror stories about easyjet not refunding for anything, but I've done the best I can with receipts and opting for train for the majority of the journey rather than just hopping in a taxi. Mind you Birmingham at 3.30 am is not fun, I'm glad I wasn't on my own.

 My only worry is that my taxi receipt shows the company name and amount paid, as required, but not the to and from route which easyjet seem to need, we only took the cab to the train station - and taxi said that was the only receipt he ever supplied in situations like this and seemed happy as it had a company name and VAT number on it. 

choirfreak

Does anyone know how to make a complaint to Easyjet? We were diverted from Bristol to Birmingham two days ago. Having landed safely, we were kept on board for almost 3 hours while the captain tried to obtain assistance. When we were eventually allowed to disembark, there was no guidance or assistance whatsoever. We had been told that there would be a coach to Bristol, but it never appeared. My wife was registered as requiring special assistance, but this meant nothing. Eventually rather than wait in the rain for a possible coach, we took a shared taxi to Bristol. Apparently, the card receipt from the driver is not acceptable for a refund. All in all, Easyjet's service was well below their promise! I want to complain, but can't see how to do this.

eskbanker

https://www.easyjet.com/en/help/contact offers live chat, phone or webform options?

jacquisb

Please help!

I was on flight EZY6355 Birmingham to Hurghada on 22/01/25.  It got around halfway into the flight when it had to turn round due to a faulty fuel pump which the pilot informed us had been reported the week before.  We landed in Luton, changed planes and set off again. The original flight was due to land at 1810 but the flight from Luton landed at around 2245 so over four hours later. 

I have tried -twice- to claim via the online easyJet form and had it rejected -twice-due to incorrect information.  I am sure I have input the information correctly so can only assume that it is the flight number (I quoted the the original flight number from Birmingham to Hurghada as we were not given a flight number or boarding pass for the second flight). I’ve tried calling EasyJet to check and they are so unhelpful I can’t put it into words.

i am sure we are due about £500 each which is not to be sniffed at so please please can anyone offer any advice comments etc? 🙏

eskbanker

jacquisb said:

I was on flight EZY6355 Birmingham to Hurghada on 22/01/25.  

[...]

I have tried -twice- to claim via the online easyJet form and had it rejected -twice-due to incorrect information.  I am sure I have input the information correctly so can only assume that it is the flight number (I quoted the the original flight number from Birmingham to Hurghada as we were not given a flight number or boarding pass for the second flight).

Looks like you've been quoting the wrong flight number - EasyJet's services on that route are EZY6635.