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Retiredtraveller2025

Can anyone advise me how long Schlichtungsstelle Reise & Verkehr take to let you know if a claim against Lufthansa has been successful or not?
I made a claim to Schlichtungsstelle Reise & Verkehr in April for recompense of expenses I paid for alternative flights, when Lufthansa cancelled my flight and could not offer a suitable return flight and then refused to pay me back. It said the process could take 3 months, so I left contacting Schlichtungsstelle until July. They replied that they had emailed me 2 months earlier regarding a query they had and that I should reply within 14 days, which I replied to that day. Last week I sent an email asking how things were going and didn't receive a reply. I've tried again this week saying that I need information from them a.s.a.p because I will need to try the small claims court or a no win no fee company and still no reply!
I'm at a loss as to how to proceed. My flight was cancelled in January, I spent 4 months trying to get a refund from Lufthansa, before going to Schlichtungsstelle Reise & Verkehr. I spent over £2800 for flights, hotels and transport back to the airport, for 2 people. This is a lot of money to walk away from, so any advice at all would be very welcome.

eskbanker

Retiredtraveller2025 said:

They replied that they had emailed me 2 months earlier regarding a query they had and that I should reply within 14 days, which I replied to that day. Last week I sent an email asking how things were going and didn't receive a reply. I've tried again this week saying that I need information from them a.s.a.p because I will need to try the small claims court or a no win no fee company and still no reply!

Did you establish whether the first email had actually arrived, i.e. is there any possibility that emails are going astray somewhere, e.g. junk/spam folders, etc?

Retiredtraveller2025

eskbanker said:

Retiredtraveller2025 said:

They replied that they had emailed me 2 months earlier regarding a query they had and that I should reply within 14 days, which I replied to that day. Last week I sent an email asking how things were going and didn't receive a reply. I've tried again this week saying that I need information from them a.s.a.p because I will need to try the small claims court or a no win no fee company and still no reply!

Did you establish whether the first email had actually arrived, i.e. is there any possibility that emails are going astray somewhere, e.g. junk/spam folders, etc?

I've been diligently checking my spam folder as well as my inbox. I had a reply to my claim email, with the usual official blurb. Then a reply to my email asking how things were going and that's it. Nothing has been received now for a month. 

eskbanker

Retiredtraveller2025 said:

eskbanker said:

Retiredtraveller2025 said:

They replied that they had emailed me 2 months earlier regarding a query they had and that I should reply within 14 days, which I replied to that day. Last week I sent an email asking how things were going and didn't receive a reply. I've tried again this week saying that I need information from them a.s.a.p because I will need to try the small claims court or a no win no fee company and still no reply!

Did you establish whether the first email had actually arrived, i.e. is there any possibility that emails are going astray somewhere, e.g. junk/spam folders, etc?

I've been diligently checking my spam folder as well as my inbox. I had a reply to my claim email, with the usual official blurb. Then a reply to my email asking how things were going and that's it. Nothing has been received now for a month. 

But if they considered the May query as being on the critical path, and you didn't answer it until July, they may view the clock as having stopped for that time, i.e. effectively blaming you for the delay and measuring it as a 'net' two months so far rather than the four you'd see it as?

Retiredtraveller2025

I hope that's the case, but I'm more worried about the lack of response to my emails this month after they replied straight away in July. I was only hoping for an automated response that the emails had been received, to put my mind at rest that it was still being dealt with!