Maleth Aero flight delays (MLT1972 LGW- Barbados 6th January) & others delayed FROM a UK airport
I am opening this thread for passengers on any Maleth Aero flight that has had delays 4 hours +. (the flight I was on was MLT1972 on 6th Jan 2024 LGW - Barbados)
The intention is not to go into the details of the flight/s delays or to criticise Maleth Aero/P & O. Just to keep track/discuss everyone's compensation claims. Please don't clog the thread up with incidental comments.
I have today submitted my claim to Maleth Aero (via the claim form given on the letter that was delivered to my cabin). I have not had any acknowledgement e mail by return. I have diarised 4 weeks from today to chase
Would be interested to see how everyone else will/has got on with the claim?
Thanks
Comments
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Good luck with your claim.
However, Maleth Aero appear to have no UK address or be subscribed to an ADR scheme, so any court action in the UK is going to be difficult if they do not pay up.
Do you know the reason for the delay? Looking at Flight Aware, the delay was under 4 hours, and the flight over 3000km, so I'm not sure if this qualifies, unless I've missed something!0 -
There are likely to be other dates, there were long delays this weekend on Maleth flights, not P&Os finest decision.0
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daveyjp said:There are likely to be other dates, there were long delays this weekend on Maleth flights, not P&Os finest decision.
I gather Maleth was very much a last-minute decision when TUI could not fulfil the requirements, with the other option cancelling flights and holidays.1 -
mdann52 said:Good luck with your claim.
However, Maleth Aero appear to have no UK address or be subscribed to an ADR scheme, so any court action in the UK is going to be difficult if they do not pay up.
Do you know the reason for the delay? Looking at Flight Aware, the delay was under 4 hours, and the flight over 3000km, so I'm not sure if this qualifies, unless I've missed something!0 -
Suzycoll said:MALETH is a European airline so will have to pay up in the end.
As a UK->Non UK flight, the relevant regulation are the UK regulations, not the EU261 regulations, these have somewhat changed and the two sets of legislation are slightly different. The fact they are an EU airline is irrelevant, as the flight does not touch an EU country, so EU261 does not apply.
I agree that, if the delay from door close to door open was 4.5 hours, there is the potential of a claim. I'm just making you aware of the issues you might face later on in the claim if Maleth don't play ball, as issuing and enforcing judgements against non-UK based airlines is notoriously difficult and often not straightforward. Maleth also are not a member of an ADR scheme, so you don't have the option of that either0 -
mdann52 said:daveyjp said:There are likely to be other dates, there were long delays this weekend on Maleth flights, not P&Os finest decision.
I gather Maleth was very much a last-minute decision when TUI could not fulfil the requirements, with the other option cancelling flights and holidays.
TUI had commitments for their aircraft so couldn't take on extra flights, and P&O have larger ships in the Caribbean this winter which left P&O short of 1200+ flight seats each week. There's no other widebody charter aircraft available in the UK anymore and P&O had sold the cruises and needed cabins filling! They've allegedly paid alot for the Maleth flights.
Apologies in advance to the OP0 -
Hi, I'm following this as I was delayed over 9 hours on our Maleth return flight from Barbados to Manchester in December.
After contacting P & O, I was directed to the Maleth Aero website where there is a page to make a claim. If they have no intention of processing these claims, then surely this would be fraudulent?
Also, these flights were sold as a complete package with all money paid to P & O. Are P & O obligated to ensure that their sub-contractors adhere to regulations, especially as they're directing customers to the Maleth website to instigate claims.1 -
Ingypie said:Hi, I'm following this as I was delayed over 9 hours on our Maleth return flight from Barbados to Manchester in December.
After contacting P & O, I was directed to the Maleth Aero website where there is a page to make a claim. If they have no intention of processing these claims, then surely this would be fraudulent?Ingypie said:Also, these flights were sold as a complete package with all money paid to P & O. Are P & O obligated to ensure that their sub-contractors adhere to regulations, especially as they're directing customers to the Maleth website to instigate claims.
Flight delays happen, even on TUI operated flights. The EC261 legislation on flight delays applies only to the operating airline, P&O have no responsibility in terms of EC261 claims.0 -
Their website avoids having any contact details at all, which is 'unusual' for an airline. Their address for claims appears to be
Maleth-Aero
Area 3, Security Gate 1, Malta International Airport, Luqa, LQA 3290, Malta
but whether anyone will see their money is another issue. The claim, if everyone claims, equates to 375 x £520 which is £195,000 per flight and I very much doubt after this winter's issues they are likely to be seen in British airspace again in the near future, so they may take the view that they have nothing to lose by ignoring the claims. I hope I am wrong, best of luck to those who try!
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Alan_Bowen said:Their website avoids having any contact details at all, which is 'unusual' for an airline. Their address for claims appears to be
Maleth-Aero
Area 3, Security Gate 1, Malta International Airport, Luqa, LQA 3290, Malta
but whether anyone will see their money is another issue. The claim, if everyone claims, equates to 375 x £520 which is £195,000 per flight and I very much doubt after this winter's issues they are likely to be seen in British airspace again in the near future, so they may take the view that they have nothing to lose by ignoring the claims. I hope I am wrong, best of luck to those who try!
https://www.malethaero.com/delays
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