Maleth Aero flight delays (MLT1972 LGW- Barbados 6th January) & others delayed FROM a UK airport

eskbanker

mdann52 said:
As you were delayed less than 4 hours on the return, this is not eligible for compensation under UK261.

Three hours was the benchmark determined in the usually-quoted Sturgeon v Condor case, with no distance-related bandings applied?

mdann52

eskbanker said:

mdann52 said:
As you were delayed less than 4 hours on the return, this is not eligible for compensation under UK261.

Three hours was the benchmark determined in the usually-quoted Sturgeon v Condor case, with no distance-related bandings applied?

Sorry had a brainfart there! UK261 has also been amended to state that 3 hours is the limit, I note

Woodge13

We were also on MLT1972 Much the same as everyone else, filled in the form, got acknowledgment saying they will deal with it and let us know, chased again today. I do not intend to give up! I’m so incensed by the whole thing. Like others I will never go anywhere with P & O again, until this we have never been cruising with any other company and it goes without saying we will never travel with Maleth either. In fact it’s put us off going on holiday in general. 

Suzycoll

Woodge13 said:

We were also on MLT1972 Much the same as everyone else, filled in the form, got acknowledgment saying they will deal with it and let us know, chased again today. I do not intend to give up! I’m so incensed by the whole thing. Like others I will never go anywhere with P & O again, until this we have never been cruising with any other company and it goes without saying we will never travel with Maleth either. In fact it’s put us off going on holiday in general. 

I'm with you Woodge13, I will not give up either . I have today sent another e mail to Maleth and I will follow up in 28 days 

spugh70

Hi, we were on the flight from Manchester on 29th December 2023, which was delayed for 5 hours. I sent the forms off to Maleth on 15th January 2024 as soon as we arrived home.  I waited until 27th Feb for a reply, as I didn't receive one, I have emailed them again and copied in CAA.  CAA replied with a generic email to say they are looking into it, but they have delays due to the amount of requests they have received. It is now 4 weeks later and still no acknowledgement from Maleth to either email. I will never cruise with P&O again, the way they have treated their customers is shocking. 

bagand96

spugh70 said:

I will never cruise with P&O again, the way they have treated their customers is shocking. 

I've never been on a cruise, not sure it's my thing.  But they can't be a very good holiday if a few hours flight delay can ruin the entire thing.

Suzycoll

spugh70 said:

Hi, we were on the flight from Manchester on 29th December 2023, which was delayed for 5 hours. I sent the forms off to Maleth on 15th January 2024 as soon as we arrived home.  I waited until 27th Feb for a reply, as I didn't receive one, I have emailed them again and copied in CAA.  CAA replied with a generic email to say they are looking into it, but they have delays due to the amount of requests they have received. It is now 4 weeks later and still no acknowledgement from Maleth to either email. I will never cruise with P&O again, the way they have treated their customers is shocking. 

hi spugh70, could you advise how to contact CAA please ?

eskbanker

Suzycoll said:

spugh70 said:

Hi, we were on the flight from Manchester on 29th December 2023, which was delayed for 5 hours. I sent the forms off to Maleth on 15th January 2024 as soon as we arrived home.  I waited until 27th Feb for a reply, as I didn't receive one, I have emailed them again and copied in CAA.  CAA replied with a generic email to say they are looking into it, but they have delays due to the amount of requests they have received. It is now 4 weeks later and still no acknowledgement from Maleth to either email. I will never cruise with P&O again, the way they have treated their customers is shocking. 

hi spugh70, could you advise how to contact CAA please ?

https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/ explains the process and has the relevant links.

Alan_Bowen

Just had a quick look at Tripadvisor which also has a file on Maleth, over 1300 replies and not one person has had a response, so don't hold your breath. Although UK261 is clear that it is the operating airline that is responsible, it is clear they have no intention of paying out, after all for every delayed flight at £520 per person with 300 passengers per flight, it would cost over £150,000 per flight if everyone complained (which they don't of course) so maybe the time has come to change tack and go after P & O . Under the Package Travel Regulations 2018 the package organiser is responsible for every part of the package, including services (such as the flight) to be provided by third parties. Regulations 15 and 16 may well be a route to consider making claims against P & O for the failures of the airline they chose. 

Suzycoll

Alan_Bowen said:

Just had a quick look at Tripadvisor which also has a file on Maleth, over 1300 replies and not one person has had a response, so don't hold your breath. Although UK261 is clear that it is the operating airline that is responsible, it is clear they have no intention of paying out, after all for every delayed flight at £520 per person with 300 passengers per flight, it would cost over £150,000 per flight if everyone complained (which they don't of course) so maybe the time has come to change tack and go after P & O . Under the Package Travel Regulations 2018 the package organiser is responsible for every part of the package, including services (such as the flight) to be provided by third parties. Regulations 15 and 16 may well be a route to consider making claims against P & O for the failures of the airline they chose. 

Good idea Alan
Although I seem to remember reading somewhere that you can't 'go after' P & O but I can't remember the reason why? 🤔