Easyjet Holidays Last Minute Cancellation

Chelsea_Blue

We were  due to travel to Amsterdam on Sunday for a few days away with Easyjet Holidays. 
20 mins before we were due to board our flight it was cancelled and chaos ensued !!!!

I was half expecting it, due to the ongoing problems at Schipol Airport.

Surely Easyjet should have known it was going to be cancelled, as KLM had already cancelled their's before we travelled to the airport, but according to the Easyjet App, we were still going.

Obviously we will get refunded for the holiday but what are my chances of getting back my expenses eg. travel costs, breakfast and a couple of pints which I would not have purchased if I was informed in good time like KLM passengers.
Looking at their website, beer is not refundable when most people have one as way of calming nerves prior to flying!!!
Surely under the circumstances, they can cover a beer or two for the inconvenience.

I have submitted receipts etc and now they have asked for bank statements too. Is this their normal policy or are they trying to wear me down !!!

eskbanker

Chelsea_Blue said:

Looking at their website, beer is not refundable when most people have one as way of calming nerves prior to flying!!!

Even if that was true, that doesn't entitle them to reclaim the cost.

Not sure about the bank statement request, is this to validate what you'd paid out (if anything was unreceipted) or as a precursor to refunding to that account perhaps?

saajan_12

Chelsea_Blue said:

We were  due to travel to Amsterdam on Sunday for a few days away with Easyjet Holidays. 
20 mins before we were due to board our flight it was cancelled and chaos ensued !!!!

I was half expecting it, due to the ongoing problems at Schipol Airport.

Surely Easyjet should have known it was going to be cancelled, as KLM had already cancelled their's before we travelled to the airport, but according to the Easyjet App, we were still going.

Not necessarily, often snow will massively slow down runways if they have to leave longer gaps, miss slots when the weather is really bad, but it doesnt' always mean all flights are cancelled. 

Chelsea_Blue said:

Obviously we will get refunded for the holiday but what are my chances of getting back my expenses eg. travel costs, breakfast and a couple of pints which I would not have purchased if I was informed in good time like KLM passengers.
Looking at their website, beer is not refundable when most people have one as way of calming nerves prior to flying!!!
Surely under the circumstances, they can cover a beer or two for the inconvenience.

I have submitted receipts etc and now they have asked for bank statements too. Is this their normal policy or are they trying to wear me down !!!

The travel cost is a concequential losses so debatable whether covered by the package holiday vs say left to travel insurance. 

Food depends on how long you were there, but wouldn't necessarily be covered as you could have eaten at home. Even it if was, alcohol is a choice and would likely never be covered. 

Chelsea_Blue

Just to report, Easyjet refunded our holiday in full within a few days.

After submitting our expenses claim and banking evidence, I am pleased to report Easyjet refunded 90% of our expenses claim, which incidentally included alcohol beverages!!

A big thumbs up to Easyjet as we weren't expecting it.

eskbanker

Chelsea_Blue said:

Just to report, Easyjet refunded our holiday in full within a few days.

After submitting our expenses claim and banking evidence, I am pleased to report Easyjet refunded 90% of our expenses claim, which incidentally included alcohol beverages!!

A big thumbs up to Easyjet as we weren't expecting it.

Sounds like a decent result - out of curiosity, what was the 10% that they didn't reimburse?

Chelsea_Blue

eskbanker said:

Chelsea_Blue said:

Just to report, Easyjet refunded our holiday in full within a few days.

After submitting our expenses claim and banking evidence, I am pleased to report Easyjet refunded 90% of our expenses claim, which incidentally included alcohol beverages!!

A big thumbs up to Easyjet as we weren't expecting it.

Sounds like a decent result - out of curiosity, what was the 10% that they didn't reimburse?

They didn't reimburse one of the bus fares because it was booked and paid for, the day before we were due to depart.
They actually quoted "The transfer claimed for are a private arrangement which were booked before the flight disruption took place. "

Going forward I will always buy tickets on the day.