Easyjet flights delayed over 3 hours

Askingforafriend1

Hi 
Our flights were delayed from Geneve to Luton. I have written to Easyjet - using the template letter on the MSE website.  Got a response back to say that it was due to air traffic restrictions so not the airlines fault.  Can I still pursue and ask for evidence perhaps that it was air traffic restrictions?
any advice appreciated.
Thanks

la531983

If you specify the date someone in here may be able to tell you if the reply was accurate 

Askingforafriend1

Sat 3rd January

eskbanker

Askingforafriend1 said:

Got a response back to say that it was due to air traffic restrictions so not the airlines fault.  Can I still pursue and ask for evidence perhaps that it was air traffic restrictions?
any advice appreciated.

There's nothing stopping you from asking them for more details, but don't be surprised if they stick to their guns without offering evidence as such.  If they do so in a final response, you can raise a case with AviationADR, after which EasyJet will submit a lengthy document explaining their case in detail - what makes you believe that it was their responsibility/fault?

mdann52

Askingforafriend1 said:

Sat 3rd January

EU-Wide restrictions imposed by EuroControl were in force on this date, and wintery weather at GVA lead to arrival and departure flow restrictions throughout the day

Highly likely to be ATC related, but little harm challenging it