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Is There a Claim to Be Made?
I was told I couldn't claim compensation awhile back but I think I was misinformed. Here's what happened to our flights ... 24/7/22 (Yep, almost three years ago) Booked SKG to EDI via CGN with Eurowings. First flight take off was delayed by an hour and a half so we missed our connecting flight. Eurowings put us in a hotel…
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[Update] UK261 EasyJet 8126 15.6.25 agreed
Could anyone check on the reason for delayed flight U2 8126 from Lanzarote to LGW please. Due to leave at 20.20 15.6.2025 and arrive at 00.20 on 16.6.2025 On the replacement flight next day (9126 with 15 hours delay) the pilot said that technical problems were responsible for not being able to turn around the aircraft on…
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how to find out if there was an air traffic controller issue on a flight
Hi our response from Jet2 on our 8 hour delayed flight from Malaga on 13-7-24 was that it was due to air traffic problems. The pilot of the aircraft stated the plane had to return to Stansted as it had a technical problem on its was to Fuerteventura and was sent down which the issue was cleared. Obviously a disconnect…
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Ryanair App message scam
Not compensation for a delay but I wondered if anyone else has been the victim of this obvious Ryanair scam. I travelled to Dublin for the day in March with a friend, and was trying to check in on the App the night before at 10pm when I received a message advising "one or more passengers on this booking can't use our…
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Aer Lingus compensation not paid
Hi, I had a flight from Chicago to Newcastle on aer Lingus, the flight was to Dublin then a connecting flight to Newcastle. The first flight was delayed by just under 3 hours because they had to change a tyre and then they had underestimated the weight of the luggage and had to add fuel. When we arrived in Dublin late it…
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easyJet Compensation Rejected
I recently had a near 13 hour delay for a flight from Inverness to Luton which was caused due to a technical issue with the plane. easyJet are claiming this isn't something they're responsible for as they're blaming the airport for the issue. Does anyone know if it's worth arguing this, and if so what the best angle to do…
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Still trying to claim from BA
Hello fellow MoneySavers, I wonder if you can help here. My family and I (me, partner and 2 kids ages 3 years and 8 months at the time), were booked on a flight from Heathrow to Chicago on 1 Aug 24. We boarded the flight and were waiting on the runway but then were delayed in taking off due to the storm that passed over…
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less than three months on passport when returning to uk after years abroad
Hi I'm new here so the answer I seek could be already covered but I can't find it. My son went abroad in 2020 and has apart from one trip back been abroad since then. He is due to be returning to the UK in August this year and his British passport expires in November. He has so far failed the admin needed to renew his…
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Easy Jet compensation
Our flight that we booked in October from Luton to Palermo travelling in June was changed from 6am to 17:30pm without reason in April. We tried to get compensation, and were offered an airport change or a refund. We couldn't take the refund as we wanted to still fly out of Luton, and there were no other flights that day.…
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Victims of shrinking Easyjet hand luggage allowance
A couple of weeks ago my wife was stopped at the gate of our Easyjet flight to Malta, and told that she would not be able to bring her rucksack onto the plane unless she paid a £48 charge. She had been using the same bag regularly on Easyjet for the last 15 years without any issues. The bag was virtually empty (no more…
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Missed connection with different airlines because of baggage delays
Looking for some guidance, on the return leg of my hols my virgin atlantic flight landed but the bags took 2 hrs to come at Heathrow. Connecting flight back to Scotland was missed, both airlines weren't interested and had to book new flights to come home. Travel insurance is now dragging their heels because the delay was…
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Stansted’s Airport chaos Sunday 11th May
My family were due to fly out from Stansted on Sunday morning. The airport’s internet had gone down and no one could be checked in. Chaos ensued. We were stuck in amongst hundreds of other passengers. There were no useful announcements. Staff we saw didn’t know anything. Because we were earlier than the worst of it we…
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Travel insurance paid out - but still have offer from airline - can we do both?
Hi - long time lurker, first time poster! Last year, my in-laws had a holiday in Scotland cancelled due to a mechanical issue with the plane. The airline were unable to arrange another plane in time and therefore they couldn’t get to the Highlands to continue with the rest of the holiday (it wasn’t a package holiday hence…
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EasyJet Cancellation - Duty of Care After Refund
Hi all We were caught up in the Spanish Powercut situation in Malaga. We were on a plane on the runway for about 3 hours before they pulled the plug and let us off the plane around midnight. There was no real assistance or guidance offered from EasyJet and we had to try and find emergency accommodation and a taxi away from…
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Flight delay UK261 compensation query
Hi, My flight from Brazil to UK (via Amsterdam) with KLM was rescheduled, to leave eight hours earlier. Airline did not tell me about this until a week beforehand, even though the chance occurred a month previously. System error. Flight that was rescheduled was the one going to Amsterdam. DO I have the right to claim…
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Airline Agreed but not yet paid compensation - Corendon Airlines
Back in September Corendon Airline agreed to pay compensation for delayed flights from July. They said it would be paid into my bank within 6-8 weeks. It is now 4 months and still nothing. They are ignoring all my emails & when I called they gave me a separate email address to use and they came back to me to say they…
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Ryanair giving wrong reason for cancellation - can you still claim compensation?
Hello My daughter’s Ryanair flight from Madeira to London FR388 (28/4/25) was cancelled. They were on the plane, with their seatbelts on. They were first delayed 15 minutes, then were told they missed their slot, and would have to wait on the plane for up to two hours. After about a hour, they had the safety demonstration,…
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Spanish Power Outage Ryanair Flight cancelled help Please
Due to travel Malaga - Belfast last Mon night - booked with OntheBeach - flight cancelled stranded in airport - no support assistance from Ryanair other than being handed a piece of paper about how to claim compensation - spent the night in airport with two young children - nightmare - Ryanair told us to sort our own way…
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Heathrow Fire - Loss of earnings
Any advice please for wages deducted. I was left in India for 4 days after Heathrow fire. My employer has deducted from my salary and neither the fligh company - Virgin or insurance say they can compensate. I cannot afford to lose this money and have no leave left to use. Any suggestions wise people? Also my direct flight,…
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Cathay Pacific compensation
In January both the outbound & inbound flights of our trip to New Zealand were cancelled by Cathay Pacific due to mechanical issues. On returning I have pursued compensation and they have confirmed a figure of £520 for each passenger for the Heathrow to Christchurch flight as well as costs incurred for meals during the…
