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Had success claiming back Airport Passenger Duty after a missed flight?
Air Passenger Duty (APD) is a tax included in the cost of your flight ticket, but it isn't collected from the airlines by the government until you actually fly. So, if you miss a flight, it's worth seeing if the airline will refund you the tax. Have you managed to get some money back this way? ✈️ See MSE Clare's Air…
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The Flights Guru Refund - UPDATE
Back in 2021 I posted about my difficulties getting a refund from The Flights Guru. I sent endless letters and made even more phone calls and got nowhere. Thanks to the advice from this forum I was able to finally take them to court in May 2025. I discovered that they hadn’t even paid any money to Norwegian Airlines, so…
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Tui compensation rejected
Flying EDI to PMI a couple of weeks ago. Flight was 3hrs 2 mins late. Tui have rejected the compensation saying that it was due to the late arriving aircraft (around 45 mins) and then planned maintenance on the aircraft. Find this strange as they started boarding the plane and then everyone had to go back into the…
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Self transfer missed due to kiwi.com inadequate transfer time
Not a flight delay per se, but was hoping for some advice. Booked a Ryanair flight from Manchester to Podgorica on kiwi.com, including a 50 minute self transfer in Krakow. I missed the connecting flight. In effect I only had 30 minutes to get from gate to gate, given that the connecting flight closed the gate 20 mins…
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Flight delays 5hrs British Airways
Anyone know how long it takes for a response from BA ? Service disgraceful 😑
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Ryanair flight cancelled
Due to our Traffic controller strikes our flight to Marrakesh was cancelled on 3rd of July whilst we were on board the plane We were unable to obtain another flight going out due to them being fully booked I believe Ryanair are going to refund us for the flights out but are refusing to refund us for our return flight which…
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Delayed Luggage Compensation??
Just back from holiday, and trying to deal with BA as both my Wife and I had the luggage delayed for 4 / 5 days of our 10 day Holiday. We have travel insurance so can claim for the essentials we had to emergency purchase while away. Does anyone know if you can claim on your insurance and also from BA as I do not feel they…
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BA Cancelled Flight - Reasonable expenses not fully paid due to 'approved budgets'
Hi all, My partner and I recently flew to Nice from LCY and were expected to fly home on 03/07. Unfortunately, due to French Air Traffic Control strikes our flight was cancelled and rebooked by BA for the evening of 05/07, albeit returning to LHR rather than LCY as originally planned. I understand that as the cancellation…
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How to submit formal complaint to Vueling about wrongfully being denied boarding & subsequent stress
Hello, please can someone advise how to submit a formal complaint to Vueling? I sent my complaint via the link on the website that says: "If you want to file a complaint, use this link. This chat is intended for the sole purpose of sending us comments about aspects related to your flight or to any of our services that you…
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Jet2 refusing flight delay compensation June 2024
we were delayed 13 hours on a jet2 flight from Palma, Majorca to Newcastle on 28th June 2024. I submitted a claim and it was refused, jet2 claimed it was due to extraordinary circumstances on a flight 2 flights before ours. I challenged them and they replied claiming that they can rely on extraordinary circumstances for…
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Flight delay and cancellation compensation, Tui/Thomson ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Qatar abandoned us in Istanbul
Departed Edinburgh to Doha at 15.45 on the way to Maldives for our honeymoon and got diverted to Istanbul as Doha bombed. 1st night Qatar took us to a hotel 30 mins from the airport at midnight with no information. Travel agent called us at 13.00 next day with offer from Qatar to take us to Doha so rushed to Istanbul…
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Is There a Claim to Be Made?
I was told I couldn't claim compensation awhile back but I think I was misinformed. Here's what happened to our flights ... 24/7/22 (Yep, almost three years ago) Booked SKG to EDI via CGN with Eurowings. First flight take off was delayed by an hour and a half so we missed our connecting flight. Eurowings put us in a hotel…
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[Update] UK261 EasyJet 8126 15.6.25 agreed
Could anyone check on the reason for delayed flight U2 8126 from Lanzarote to LGW please. Due to leave at 20.20 15.6.2025 and arrive at 00.20 on 16.6.2025 On the replacement flight next day (9126 with 15 hours delay) the pilot said that technical problems were responsible for not being able to turn around the aircraft on…
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how to find out if there was an air traffic controller issue on a flight
Hi our response from Jet2 on our 8 hour delayed flight from Malaga on 13-7-24 was that it was due to air traffic problems. The pilot of the aircraft stated the plane had to return to Stansted as it had a technical problem on its was to Fuerteventura and was sent down which the issue was cleared. Obviously a disconnect…
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Ryanair App message scam
Not compensation for a delay but I wondered if anyone else has been the victim of this obvious Ryanair scam. I travelled to Dublin for the day in March with a friend, and was trying to check in on the App the night before at 10pm when I received a message advising "one or more passengers on this booking can't use our…
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Aer Lingus compensation not paid
Hi, I had a flight from Chicago to Newcastle on aer Lingus, the flight was to Dublin then a connecting flight to Newcastle. The first flight was delayed by just under 3 hours because they had to change a tyre and then they had underestimated the weight of the luggage and had to add fuel. When we arrived in Dublin late it…
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easyJet Compensation Rejected
I recently had a near 13 hour delay for a flight from Inverness to Luton which was caused due to a technical issue with the plane. easyJet are claiming this isn't something they're responsible for as they're blaming the airport for the issue. Does anyone know if it's worth arguing this, and if so what the best angle to do…
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Still trying to claim from BA
Hello fellow MoneySavers, I wonder if you can help here. My family and I (me, partner and 2 kids ages 3 years and 8 months at the time), were booked on a flight from Heathrow to Chicago on 1 Aug 24. We boarded the flight and were waiting on the runway but then were delayed in taking off due to the storm that passed over…
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less than three months on passport when returning to uk after years abroad
Hi I'm new here so the answer I seek could be already covered but I can't find it. My son went abroad in 2020 and has apart from one trip back been abroad since then. He is due to be returning to the UK in August this year and his British passport expires in November. He has so far failed the admin needed to renew his…
