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Compensation for onward flight
On the evening of the 5th March, I flew from Manchester to Madrid using Ryanair. I then self transferred for my flight to Quito, Ecuador. The flight was with Air Europa and scheduled for 1.45am on the 6th. We boarded on time, and then sat on the plane for an hour while they switched the electronics off and on again. They…
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On line booking used 2 separate airlines, second missed because of delay by first
I booked with Trip.com Bali to Christchurch, NZ via Brisbane, Australia. They issued 2 tickets with different Airlines. Delay by 1st flight meant too late for 2nd flight. Had to wait 9 hours for next flight. Neither airline are liable for delay compensation. Trip.com on chat are not accepting request for refund. Any…
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Compensation Qatar/Virgin Australia delayed flight = missed connection?
Hi All, Hoping someone can give us some advice on this please? Me and my wife were travelling back from visiting our son in Brisbane to Manchester on flights booked through a travel agency in the UK on Qatar Airways but the first return flight which was Brisbane-Sydney was operated on Qatar's behalf by Virgin Australia and…
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Iberia Airlines - Denied boarding because of "Fraud"
Hi I have checked the other forum posts and want to check with the collective IQ here 😁 Background: I booked a flight through Expedia in November 2025 and paid for it on my UK Halifax credit card. One ticket with outward and return info. Flight for Iberia airlines from Heathrow to Madrid and then onwards to Columbia. The…
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Claiming because of cancelled flights
My flight to Miami was cancelled and my 1 night stay in a hotel and transfers to my cruise ship which were all fully paid for were missed as I arrived the following day My travel insurance said they don’t cover this and British airways said they don’t cover these costs either. It nearly £500 so does anyone have any advise…
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Cancelled Pegasus flight: Can I take them to Small Claims court?
I'm seeking advice on how to proceed with a cancelled flight issue. Pegasus Airlines cancelled my December flight from the UK to Turkey, offering a new flight 2 days later. They provided the statutory compensation (£350), but didn't cover accommodation costs, which they are required by law. The problem is that they're now…
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Easyjet Compensation Claim rejected
After a 12hr delay on the IOM, apparently EasyJet don't have to pay compensation as "it's not their fault"... Is this true? What should my next steps be please? This caused missed trains and extended parking charges - plus the costs of 12hr lost at the Airport! This is their response.... "We always review claims fairly and…
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Missed connection STN-DUB-ADE
Hi, I was recently on a flight Stansted Dubai Adelaide which was fully ticketed through. The flight left a little late from STN and was held for a few mintues at Dubai so I was 30 minutes late with a 1 hour connection. The connection was missed for the flight to Adelaide. I was re-ticketed to Melbourne then Adelaide the…
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Flight delay and cancellation compensation, Easyjet ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Airline claims air traffic control caused delay/cancellation - how do I check?
We were very recently waiting to board a plane for a booked holiday when we were informed the flight was cancelled. They (Easyjet) were unable to offer an alternative and therefore are (haven't yet) refunding the holiday cost. However we are unable to claim compensation for other costs (petrol, parking, overall hassle,…
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Gulf Air flight delay
I had a flight from Goa - Manchester with a stopover at Bahrain. This whole route was with Gulf Air. My flight from Bahrain - Manchester was delayed by 10hours. I reached out to Gulf Air directly for compensation and they have responded with a final response of denying paying me compensation. Unfortunately the CAA wont…
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Flight cancelled by EasyJet and Travel Insurance Declined my claim.
After over a 2 hour delay EasyJet cancelled my flight from Manchester to Paris, this was a trip to Disneyland with our son. We received a refund from the airline and have tried to claim the rest back with are travel insurance, we are still owed over £1000. The travel insurance has declined are claim after waiting 6 weeks…
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indigo airlines , can i claim .
Had flights booked with indigo airways , an indian airline . The international leg man>bom / bom>man was booked on one pnr , the two domestic internals seperate pnrs , so one return flight and two singles . All flights got rescheduled multiple times in the days leading to flight departures, resulting in missed…
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KLM flight cancellation & IndiGo flight delay (5+hrs)
Hi there, KLM Cancelled flight (newcastle - amsterdam - bangkok) My sons flight was cancelled by KLM due to the recent adverse weather affecting Schipol airport. They had cancelled it and he did not want to take up the flight that they offered in replace a couple of days later, so he went through the process to get a…
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Ocean Florida - Refund Refusal
Needing some advice. Booked a package holiday with OF and flights with Aer Lingus. Following all the change with Aer Lingus, we were awaiting to see what was to come of it. Fast forward, I got told on Monday that the return flight was no longer available as it was sold out but they could bring me the home the next day,…
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EasyJet decline compensation claim due to airport collision
Mid August my family and I were due to fly from Manchester airport to Paris CDG when our Easy Jet plane collided with another Easy Jet plane whilst taxiing to the runway, resulting in wing damage to both airplanes. We had to disembark the airplane and return to the terminal where EasyJet sourced another plane and crew but…
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aer lingus again!
Hi seen quite a bit about this fiasco however my take is slightly different I booked a florida villa holiday with Hayes and they used US airtours originally on a direct aer lingus flight in May. Now told will be indirect which I can sort of do but now they are telling us that the seats we were allocated arent available and…
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Easyjet flights delayed over 3 hours
Hi Our flights were delayed from Geneve to Luton. I have written to Easyjet - using the template letter on the MSE website. Got a response back to say that it was due to air traffic restrictions so not the airlines fault. Can I still pursue and ask for evidence perhaps that it was air traffic restrictions? any advice…
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Aer Lingus Manchester Cancellations
Aer Lingus are leaving Manchester airport from March. I was due to fly direct to Orlando in June but this is no cancelled and they have given me two options - - Refund - Alternative flight via Dublin. Does anyone know if I can ask to be booked on to another airline? Below is the legal right but it isn’t black and white so…
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Easyjet Holidays Last Minute Cancellation
We were due to travel to Amsterdam on Sunday for a few days away with Easyjet Holidays. 20 mins before we were due to board our flight it was cancelled and chaos ensued !!!! I was half expecting it, due to the ongoing problems at Schipol Airport. Surely Easyjet should have known it was going to be cancelled, as KLM had…
