-
Flight Compensation Claims - Beware Of 'Assistance' Offered in Frankfurt (FRA) Airport
Lufthansa flight (FRA to JNB) was cancelled whilst we were on runway, so it was back to airport and an overnight stay in Frankfurt arranged by Lufthansa. Taxi and hotel accommodation was well handled by Lufthansa. Next morning on arrival, after passport control / security arrived at Gate awaiting new boarding. There were…
-
Are these deadlines/statutes correct?
Lost bag claim UK to Spain, as per Montreal convention, 2 years Claim for accommodation and food and alternative flights because of abandonment during last years air traffic control mess (Switzerland to UK, had to fly via Spain instead, 3 nights hotel, etc) - ??? how long? And is it UK261 or some other law?
-
Holiday compensation
My family’s holiday to Turkey in May this year was delayed by 30 hours due the cancellation of the flight departing from Manchester. This was due to a death on the inbound flight in to Manchester. We ultimately took off >28 hours later than scheduled. On returning from holiday we looked in to compensation for this delay.…
-
Flight cancelled by airline, re-booked 24hrs later - compensation and expenses claim query
Thanks in advance to anyone who can help with these questions: Very recently, several of us travelled together on the same flight from UK to Sweden for a wedding. We all booked our flights at different times, but arranged for two of us to sit together, and for everyone else to travel on the same flights, as a group, due to…
-
Confusion over BA flight delay compensation refusal
I travelled on BA0793 from Gothenburg to London Heathrow on 12 September. The flight was initially delayed by around an hour due to ATC restrictions because of bad weather en route. This was then lifted and we were given a slot and started to taxi but then stopped and had to return to stand due to a technical issue with…
-
EasyJet falsely claiming adverse weather caused delay
Hi, Writing on behalf of brother travelling from Amsterdam to Bristol, currently 5+ hours delayed. Easyjet claim adverse weather in Bristol as the cause for this delay on this bright, sunny and calm day. Technically this means no compensation can be claimed as it is an 'extraordinary' circumstance. The actual weather is…
-
EasyJet planes collide on tarmac
Hi. I feel I need to share this. You may recall seeing it on the news. My daughter was due to fly from Manchester to Paris with EasyJet on Friday 15th August. Whilst taxiing out to the runway her plane clipped wings with another EasyJet plane resulting in significant damage to her plane and a 5.5 hour delay. She wrote to…
-
Unable to claim flight compensation
I have followed Martins advice in claiming flight delay compensation, I used the online form with easyJet they told me it was the wrong flight number, they informed me of the correct flight number, so I submitted again with the number they gave me, again they said it was wrong. I don't understand how hard it is if they so…
-
Connecting flight in Abu Dhabi delayed by 23 hrs. Compensation?
Hi, We recently flew from Manchester to Singapore with Etihad. It was not a direct flight and the connecting flight was from Abu Dhabi. Original layover was just over 3 hours. The flight should have departed Abu Dhabi at 22.30. Initially we were told (by email) after landing at Abu Dhabi that due to operational…
-
Flight ticket name difference
I had booked a Flight at London Heathrow Airport to check into my flight on Saturday 4th September with my Partner for a trip to Bali. I had booked the flights with British Airways and the flight it self was with Qatar Airways. At the check-in desk I got told that I wouldn’t be able to board the flight as my name on my…
-
Thoughts please
I recently flew an internal UK flight, lasting 1 hr 20 mins and the flight was delayed by over 6 hours. The weather was pretty overcast and it was raining heavily that day, plus I understand parts of the UK had a thunderstorm. On boarding the plane, the pilot apologised for the delay, saying there was a technical issue and…
-
Bumped off Iberia flight from Peru
My fiance and I were recently travelling to Peru and we had various issues with our flight reservations.We originally booked the flights through American Express Travel.These flights were ticketed by LATAM Airlines and operated by Iberia Airlines.Something went wrong at one stage of the communication between LATAM and…
-
Unacceptable payment timeline?
I have 2 outstanding compensation claims for delayed/cancelled flights with Eastern Airways and Norse Atlantic Airways. The Eastern flight on 2nd March 2025 was cancelled, and the Norse flight on 12th April 2025 was delayed by 3hrs 59mins 🤨. Both airlines have agreed compensation is due, yet neither one has settled. It’s…
-
Consequential losses
Hi! We booked a trip to Zanzibar back in June (flights booked via BA but carried by Qatar Air) Our flight to Doha (to get a connecting flight to Zanzibar) got diverted back to London after 3.5hrs as the Qatari airspace got closed due to missile attacks. Our connecting flight and many flights after were cancelled meaning we…
-
Aviation ADR - Claim disappeared from portal
I submitted a claim to the aviation ADR after having a nightmare travelling from Bristol to Germany in February. I had: 1 x delayed flight (4 hours) which resulted in a missed connection 1 x cancelled flight 1 x delayed flight (1.5 hours) which also resulted in a missed connection. My claim went to adjudication on 7th…
-
Compensation received
Took a year but finally received my delayed flight compensation from a turkish company. Initially offered me airmiles which were useless to me as I don't live anywhere near where the airline flies. Then offered me more airmiles or status credits, which again, were useless. Also offered me travel credit but it could only be…
-
Etihad delay for 1hr 45min, missed connection in Abu Dhabi, off to hotel and fly to London next day
Etihad flight from Asia was delayed for 1hr 45min and we all missed our flight to UK and Europe in Abu Dhabi - no other flights in the afternoon that day. All to hotel in Abu Dhabi and on the next day flight (mine was over 18 hours later than original). I emailed them and they are offering just about £110 cash (my one way…
-
Turkish Airlines - Question on offered compensation
Dear community, I have a question regarding my recent Turkish Airlines flight I hope to get clarification on. I flew from Cape Town via Istanbul to Düsseldorf. Everything was fine on the outbond flight. On my return flight back to Cape Town we were delayed in Istanbul and I arrived 3 hours and 40 minutes late in Cape Town.…
-
BA Compensation - stick or push for more?
Hope this is the right place - not sure if it is but my query doesn't quite fit neatly into any of the categories! In August, I flew with British Airways and I prebooked some food. I'll spare you the details, but the long and short of it was that they weren't able to provide the food because the menu had changed and they…
-
Ryanair flight delay - can I claim accommodation and compensation?
Sorry this is going to sound like a daft question but I can't seem to find this information. My flight was delayed 16 hours, we were told we could find our own hotels which I did and paid £100. Can I claim both this and £220 compensation for the delay? And if so how - I went via their online form and claimed the £100, I…
