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Stansted’s Airport chaos Sunday 11th May
My family were due to fly out from Stansted on Sunday morning. The airport’s internet had gone down and no one could be checked in. Chaos ensued. We were stuck in amongst hundreds of other passengers. There were no useful announcements. Staff we saw didn’t know anything. Because we were earlier than the worst of it we…
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Travel insurance paid out - but still have offer from airline - can we do both?
Hi - long time lurker, first time poster! Last year, my in-laws had a holiday in Scotland cancelled due to a mechanical issue with the plane. The airline were unable to arrange another plane in time and therefore they couldn’t get to the Highlands to continue with the rest of the holiday (it wasn’t a package holiday hence…
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EasyJet Cancellation - Duty of Care After Refund
Hi all We were caught up in the Spanish Powercut situation in Malaga. We were on a plane on the runway for about 3 hours before they pulled the plug and let us off the plane around midnight. There was no real assistance or guidance offered from EasyJet and we had to try and find emergency accommodation and a taxi away from…
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Flight delay UK261 compensation query
Hi, My flight from Brazil to UK (via Amsterdam) with KLM was rescheduled, to leave eight hours earlier. Airline did not tell me about this until a week beforehand, even though the chance occurred a month previously. System error. Flight that was rescheduled was the one going to Amsterdam. DO I have the right to claim…
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Airline Agreed but not yet paid compensation - Corendon Airlines
Back in September Corendon Airline agreed to pay compensation for delayed flights from July. They said it would be paid into my bank within 6-8 weeks. It is now 4 months and still nothing. They are ignoring all my emails & when I called they gave me a separate email address to use and they came back to me to say they…
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Ryanair giving wrong reason for cancellation - can you still claim compensation?
Hello My daughter’s Ryanair flight from Madeira to London FR388 (28/4/25) was cancelled. They were on the plane, with their seatbelts on. They were first delayed 15 minutes, then were told they missed their slot, and would have to wait on the plane for up to two hours. After about a hour, they had the safety demonstration,…
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Spanish Power Outage Ryanair Flight cancelled help Please
Due to travel Malaga - Belfast last Mon night - booked with OntheBeach - flight cancelled stranded in airport - no support assistance from Ryanair other than being handed a piece of paper about how to claim compensation - spent the night in airport with two young children - nightmare - Ryanair told us to sort our own way…
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Heathrow Fire - Loss of earnings
Any advice please for wages deducted. I was left in India for 4 days after Heathrow fire. My employer has deducted from my salary and neither the fligh company - Virgin or insurance say they can compensate. I cannot afford to lose this money and have no leave left to use. Any suggestions wise people? Also my direct flight,…
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Cathay Pacific compensation
In January both the outbound & inbound flights of our trip to New Zealand were cancelled by Cathay Pacific due to mechanical issues. On returning I have pursued compensation and they have confirmed a figure of £520 for each passenger for the Heathrow to Christchurch flight as well as costs incurred for meals during the…
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Ryanair Onward Travel Cost Not Refunded
On January 5th 2025 our flight from Alicante to Leeds Bradford airport was diverted to Stansted & landed at midnight. After around 1 hour of waiting the Ryanair representative told us that there were no coaches available to take us to our destination airport, Leeds Bradford. They told us in no uncertain terms to find our…
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Flight delayed, compensation denied (shocker) but ...
Hi, I was due to fly from Arricife (ACE) to Cardiff (CWL). The plane was late to arrive at ACE from CWL (the inbound flight) due to the wind and arrived at 13:34 instead of around 10am. It had been redirected to Fuerteventura. At 15:59 I left ACE but due to crew hours were flown to Tenerife where I spent the night. The…
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Heathrow Fire Cancellations
Hi all, Am posting here as receiving conflicting advice from BA/travel insurer/media. My friend and I were due to leave Heathrow on Friday morning and obviously were just two of many thousands with their travel plans in tatters that day. As we’d travelled from the North West the previous afternoon we’d booked into a hotel…
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Landing in different London airport
If you are due to arrive to London Gatwick but instead was diverted to London Luton, does airline have any responsibility for getting you to Gatwick, or do the London airports count as the same destination?
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Last minute flight schedule change
I booked a flight from London to Athens on Wizz, leaving Gatwick 14.00. I live two hours away from the airport, north of London, but there were no good alternatives available from a nearer one (plus I have a direct train on Thameslink, at least in theory, but that's a different complaint) Only when I went to check in…
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Repeated Aer Lingus "we appreciate your patience" emails
I am eligible to claim the maximum compensation fo a delayed flight with Ar Lingus. The airline have sent a standard response with reference number, but have since continued to send "please be assured that our team are actively rviewing it and will be in touch with an update as soon as possible". Is it the norm to expect a…
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KQ Flight delay - no response
My parents flew direct from London - Nairobi, Kenya on Kenya Airways, and unfortunately the flight was 4 hours delayed. I already anticipate a debate on the compensation as below, but they put forward the compensation request, and the airline are simply ignoring them! No response in 5 months now. 1) The delay was…
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Flight Delay Compensation, Lufthansa Only
MSE Official Insert: This Luthansa discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Who to claim compensation and expenses from.
Hi Can anyone advise what the position is when the passenger information board at an airport is incorrect and because of this a flight is missed? Is the fault with the airline or airport? I wish to seek compensation and reclaim the additional expenses of booking an alternative flight. Thank you.
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BA Flight Cancellation- can I claim
On Tuesday 25th of March2025 I was due to depart from Milan Linate airport at 11:20. When the time came to board the flight was cancelled. At the time we were told it was a tech issue. We were bussed back to baggage claim to collect our bags. Then told to head to check in where we would be helped to rebook flights. We were…
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JAL and Finnair
I had flights booked via booking.com with Japan Airlines to Manchester via Helsinki flying with Finnair and codeshared with JAL. JAL have told me the Helsinki-Manchester flight has been cancelled. It seems it's because of industrial action by Finn pilots.But they haven't given me any options of getting home and their app…
