Jet2 flight delay due to adverse weather knock on effect

cruzansusan

I had a 4.5 hour delay from Rhodes to Gatwick, the cause being adverse weather on an earlier flight from Reus. I’ve heard that the knock on effect to our flight might mean we qualify for compensation. Has anyone had success with this?

BeanieGibbs68

Hi

Believe I was on same flight LS3174 on 15th May.

Having looked at flight history of our plane G-HLYI it appears that this was not delayed on previous flight.

Whilst sitting in the airport I did Google it and the above could have been a replacement for our original plane G-SUNU (not sure how accurate this is) which was only delayed the previous day.

I have submitted a claim and says will have to wait up to 4 weeks for decision.

Will update when I hear back.

BeanieGibbs68

Got a big no from Jet 2.

Thank you for contacting us about your claim for compensation following the delay to your flight, LS3174, Rhodes to London Gatwick, on the 15th of May 2025.

We’re really sorry for the disruption to your flight. We’ve reviewed your claim in line with the relevant law which sets out when compensation is payable to passengers when their flight has been delayed. Under the rules for airlines, compensation is not payable if the delay was caused by what are known as ‘extraordinary circumstances’. You can read more about this and other details on our website: 

The aircraft scheduled to operate the preceding outbound flight from London Gatwick to Rhodes, and your flight, could not arrive into London Gatwick as scheduled because it had diverted to Barcelona due to strong winds and wind shear affecting Reus during the previous flight rotation. To avoid the cancellation of your flight and reduce your delay, we arranged for the first available alternative aircraft to operate the outbound flight and subsequently your flight. This caused an initial delay of 2 hours and 49 minutes.

However, prior to the departure of the outbound flight, a passenger had to be offloaded due to disruptive behaviour, which caused a further delay of 19 minutes. The aircraft then experienced a technical fault, which was resolved prior to departure, extending the delay by a further 1 hour and 50 minutes. This resulted in a total departure delay to the outbound flight of 4 hours and 58 minutes. Due to favourable flying conditions, 33 minutes were gained in flight, and the outbound flight arrived into Rhodes with an arrival delay of 4 hours and 25 minutes. Upon arrival of the aircraft into Rhodes, your flight operated as soon as possible. Your flight gained further time in flight and incurred a total arrival delay of 4 hours and 9 minutes.

Please allow us to clarify that under the Regulation, when a delay has multiple causes, the time attributable to extraordinary circumstances should be deducted from the total length of the delay. If the time remaining is under 3 hours, the flight is not eligible for compensation. In this instance, your arrival delay into London Gatwick was 4 hours and 9 minutes. Therefore, if 1 hour and 10 minutes or more are attributable to extraordinary circumstances, the claim is not eligible for compensation. As above, 2 hours and 49 minutes were caused by adverse weather conditions, and 19 minutes were caused by the removal of a disruptive passenger.

Adverse weather conditions and the removal of a disruptive passenger are extraordinary circumstances under the relevant law, and your claim is therefore unfortunately not eligible for compensation.

HillStreetBlues

That sounds like a knock on effect from extraordinary circumstances from previous flight rather than your flight.
https://www.which.co.uk/consumer-rights/advice/i-had-a-flight-delay-or-cancellation-can-i-get-compensation-a366S8c1zHl2

How to challenge extraordinary circumstances

Airlines may stretch the definition of 'extraordinary circumstances' further
than they should, so it is worth challenging your airline if you don't
agree that there were extraordinary circumstances involved.

For example, if you're told you can't fly due to weather conditions but
other flights are departing, you could challenge whether the adverse
weather really was the genuine cause of the delay.

There may be some circumstances in which you can claim - for example, if your
flight is delayed due to knock-on effects resulting from an
extraordinary circumstance.

For example, if on Wednesday morning there was drone disruption at the
airport, delays that day would be classed as an extraordinary
circumstance. 

But if you travelled on Thursday after the drone disruption took place, and
your flight was delayed as a result of it, this would be seen as a
knock-on effect and you could be entitled to a make claim.

Jickleup

I was on the same flight and anticipated problems with claiming due to the adverse weather claim.

I submitted to a no win no fee solicitor and even they have declined to take it on, although not sure how much they really looked into it.

Jet2 are basically saying weather impacting the flight preceding the preceding flight caused the delay, but that seems to really be stretching things here, and more hints at poor planning by the airline.

If anyone comes to any success with claiming, please do comment here, but I suspect it may be a lost cause.