Airline Compensation claim - LOGANAIR - 3 months & waiting

Jlt1980

HI forum! I submitted a claim to Loganair on January 7th due to cancellation of flight that left me 48 hours delayed travelling. I am aware of UK261 & the amount I am due - I have tried to contact LOGANAIR for an update multiple times through different platforms - I have had ONE email in Mid February stating there is a backlog. Nothing since. Only on social media chat again stating that there is a backlog. I was informed of 48 working days - it has now been 3 full months. I am also aware that I am not the only person waiting on resolution. As far back as October! As a final personal attempt - I wrote a letter delivered via recorded delivery - and still nothing. So I am at a loss and feel this needs to be escalated. Any advice would be appreciated!

eskbanker

You could pursue them via the CAA, although they don't actually have enforcement powers as such:

https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/how-the-caa-can-help/how-the-caa-can-help/

Alternatively, your credit card company may be able to help if that's how you paid, or failing that you're left with court action as the other option.