Flight delay and cancellation compensation, Tui/Thomson ONLY

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MSE Official Insert:
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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I wrote to Thompson on 08/11/12 re a flight from MAN on 10/10/08 which was delayed by 10 hours. Today I received forms from them to be completed prior to their investigation. With my letter I enclosed a copy of the booking confirmation and receipt. The form says that I need to attach my boarding passes, which I did not keep. Is it just Thompson that have asked for these as I can't find a mention of this in any other posts? They say the claim forms will be returned if not fully completed so its looks as though I can take this no further. Have you heard of any similar situation?
Regards
mshopeful
Be aware that should it go to court, you will be asked by the airline to prove that you were on the flight.
I'm currently investigating the possibility that UK border control can supply port of entry on a certain date details.
Although an alternative stance, in court, would be to place the onus on the airline to 'prove' that you wasn't on the flight.
It seems rather perverse to me, that the airline, who hold the check in details anyway, would withhold evidence from the court, if asked or not.
Well now thanks to MSE and the template letter they now have a request for delay compensation as well as my expenses.
Thanks for the template:T, so many of these big companies try it on these days and wheedle their way out of poor service, it's about time they paid for their errors:mad:!! Might mean we all get better service in the end :rotfl:
John.
I will send my letters in today. Des this sound like it meets the designated criteria?
Thanks
Sept for this Sept with Day flights
Thomson have now altered these flights to
later flights at night by 7hrs 15min
out and 5hr 15 min return
These are no good to me and I had to re-book
for another day at a further £300 cost
They say they can alter the flights anytime they
want
As the flights are yet to occur they are not delayed, so nothing to do with this.
However try their Facebook page, they may be more helpful.
http://facebook.com/Thomsonholidays
Chances are the terms and conditions that you agreed to when you booked actually allow them to do this. Dig them out and see what they say.
Are the flight numbers the same?