Flight delay and cancellation compensation, Tui/Thomson ONLY

edited 1 July 2014 at 3:03PM in Flight Delay Compensation
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  • Hello,

    I thought I would join in -

    I sent off my complaint for a 40hour delay coming home from Gran Canaria in 2011, guess I will wait for this form I need to fill out and see what info I have or haven't got. Will let you know how I get on. Would be good to hear in anyone actually have recieved any compensation back...

    Cheers!
  • edited 30 January 2013 at 2:39PM
    RealCKRealCK Forumite
    8 Posts
    edited 30 January 2013 at 2:39PM
    I have just submitted my compensation form to Thomson, minus the boarding pass. Speaking to the representatives on the phone they don't expect cases to be rejected based on missing boarding pass (this is yet to be seen), as they have all of the flight data and passenger logs.

    My delay was First choice/Thomson flight TOM 092 from LGW to Cancun on 11/11/2010 which had a total delay of 22 hours. All in all we had an initial plane change at Gatwick before departure (technical fault), emergency landing at Manchester on second plane (technical fault) which resulted in an overnight stay in Manchester waiting for a third plane which did finally get us to Cancun 22 hours late.

    To cap it all off an explosion in our hotel The Princess Rivera, killed 7 people, not the best holiday experience.

    Upon arriving home I submitted requests for compensation with no joy and was told that, as the delay was less than 24 hours there were no grounds for compensation. Lets see if the EU ruling changes anything
  • nigelpmnigelpm Forumite
    433 Posts
    Will be sending my form off tonight.

    I no longer have the boarding passes or flight tickets just the original invoice and booking details - expecting it to require court action which I'm prepared for.
  • nigelpmnigelpm Forumite
    433 Posts
    One question did occur to me mind. Assuming they do decide to pay out in Euros - cashing a Euro denominated cheque might prove awkward and I imagine they will do everything in their power to make life very awkward.
  • Mark2sparkMark2spark Forumite
    2.3K Posts
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  • edited 31 January 2013 at 7:20PM
    mca_2mca_2 Forumite
    15 Posts
    edited 31 January 2013 at 7:20PM
    RealCK wrote: »
    I have just submitted my compensation form to Thomson, minus the boarding pass. Speaking to the representatives on the phone they don't expect cases to be rejected based on missing boarding pass (this is yet to be seen), as they have all of the flight data and passenger logs.

    My delay was First choice/Thomson flight TOM 092 from LGW to Cancun on 11/11/2010 which had a total delay of 22 hours. All in all we had an initial plane change at Gatwick before departure (technical fault), emergency landing at Manchester on second plane (technical fault) which resulted in an overnight stay in Manchester waiting for a third plane which did finally get us to Cancun 22 hours late.

    To cap it all off an explosion in our hotel The Princess Rivera, killed 7 people, not the best holiday experience.

    Upon arriving home I submitted requests for compensation with no joy and was told that, as the delay was less than 24 hours there were no grounds for compensation. Lets see if the EU ruling changes anything


    We stayed at this hotel back in Jan 2010 - wasn't it a build up of swamp gas?

    In any event, we were overnighted as well in cancun and they popped us in the rui caribe.

    Keep at it, but the mexico flight always sounds as though it got delays on
  • Gorbar wrote: »
    As anybody been lucky in getting compensation off them. I posted the claim form off on 27th December & have not heard anything since. I did send it recorded delivery. The form did state it could take up to 56 days.

    Am I the only one??

    I had no problems claiming from Thomson. I had no paperwork from the flight (boarding passes etc), nor did I fill in any claim forms!! I did post this in another thread on 29th Dec 12:

    "Our TUI Thomson flight was delayed in July 2010 from Paphos, Cyprus to Manchester (3 people in party).

    We arrived in plenty of time at the airport for a 2PM flight, and were in a very large queue. As we got towards the front, we were told that the plane was now full and asked for all remaining passengers to congregate outside. We were then told that the plane sent for the flight home was smaller than needed, with approx 100 passengers not boarding. We were taken straight to a hotel for something to eat and told to await further instructions. At around 8PM we were taken back to the airport and told we could all fit on their 11PM flight to Gatwick, and that they would then ferry us all back to Manchester via coaches. We boarded the Gatwick flight, which was almost empty and realised why they had done this; cheaper to fill two small planes! We finally arrived back in Manchester around 8AM, which was approx 12 hours of delay.

    I sent a letter to customer services on 6th November 2012 (2 1/2 years after the event). I had no booking references or tickets etc, just stated the dates and details etc. I gave them two weeks to respond, which they did not stick to.

    I received a telephone call from them on Friday 21st December from customer services who appologised for the delay in responding, but agreed that they would compensate us for the delay at €400 each. total €1200, and at that days exchange rate worked out to around £980. She said I would receive a cheque within 28 days!

    We have been flying with Thomson for years, flight only as we sort out our own accomodation, and considering this was the first major delay that we have suffered, and will be quite generously compensated, we will continue to fly with them. They also put us up for a week in a 5 star hotel, during the volcano cloud dust earlier the same year, when we were stuck in Lanzarotte. Again we were on a flight only basis and were treated like Royalty!

    Thumbs up for TUI Thomson!

    Ian"

    Well I received a cheque for the full amount, made payable in £ Sterling, on 11th January 13.
    Maybe it is because of the sudden increase in claims that they are starting to ask for more proof?

    Good luck with your claims.

    Ian
  • I'm about to start a claim against Thomson, and have a couple of questions.

    Does anyone have the address I need to write to?
    And is there a specific Thomson claim form that I can send?
  • infogd wrote: »
    I'm about to start a claim against Thomson, and have a couple of questions.

    Does anyone have the address I need to write to?
    And is there a specific Thomson claim form that I can send?

    EU Delay Claims,
    Thomson Airways,
    Wigmore House,
    Wigmore Lane,
    Luton.
    LU2 9TN

    Thomson will send you the forms to fill in.:D
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