Flight delay and cancellation compensation, Easyjet ONLY

107 Posts
MSE Official Insert:
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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They actually left the X's in the e-mail as shown! As can be read in the above they're trying to hide behind the Montreal Convention. Via the FAQ I've read the post relating to this - but to be honest it just confuses me!
Obviously my next step is to write back again stating that the UK limit is six years not two - but what is the best way to do this? Could I reference cp120150en.pdf (sorry - new user, can't link!), in particular:
I'm not much good at this, but I'm certainly not expecting anyone to write the letter for me so even a couple of pointers as where to go would be great. Thanks!
Something like that
Where do I stand with regards to claiming back losses from hotel accommodation cancellation?
you cant, not from the airline anyway, your travel insurance should cover it though, although if you ask nicely they might give yuo a goodwill payment, they have been known to do that
Thank you for your patience.
I would like to apologise for the time it has taken to get back to you regarding your compensation request. This is due to a large backlog of claims we are currently dealing with.
After looking into your cancellation it would that the reason behind your cancellation was a non-extraordinary circumstance. In line with EC regulation 261/2004 I can confirm that you are entitled to €250 compensation.
We rebooked on flight next morning. Can we claim compensation? Earlier delay may have been weather related but surely they are able to forward plan in regard to staffing issues??
We are planning to now complain to the CAA as the response feels quite 'automatic' - would appreciate anyone's thoughts...