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Flight delay and cancellation compensation, Easyjet ONLY - Page 4

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Flight delay and cancellation compensation, Easyjet ONLY

edited 1 July 2014 at 4:00PM in Flight Delay Compensation
3.9K replies 636.8K views


  • richardwrichardw Forumite
    19.3K posts
    Part of the Furniture 10,000 Posts
    Not sure if the airline would travel to Cornwall to ultimately defend the claim.

    How many times have you asked for proof of extraordinary circumstances?
    Posts are not advice and must not be relied upon.
  • That's interesting. Especially for such a low value claim just for one person. I haven't asked for 'proof' other than what is written in the template letter. I have however questioned their claim that the technical issue (with a valve) equates to 'extraordinary circumstances'....
  • FAQ's

    All blue words are links to relevant posts. Some are quoted just to save you doing that ;)

    Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

    Airline bust= no claim

    Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

    Flight Stats

    Small claims time limit Its 6 years

    Package holiday flights ARE covered.


    MSE article corrected

    Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
    Extraordinary circumstances + Extra ordinary Circumstances
    Technical issues
    More Technical issues with background

    Thomas Cook address
    Thomas cook incident Oct 26 2012

    KLM Claim form
    Ryanair address
    Ryanair Irish appeal explained - New!
    How to combat Ryanair using the English Court System New!
    BA Address
    BA complaint web-site

    BA forum explaining the regulation in plain english *ESSENTIAL READING*

    Jet airways address
    Compensation per person + Monarch email
    Monarch Claim form

    Centipede100 Template letter
    CAA Template letter

    Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

    Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
    CAA Denied boarding
    Right to Care
    CAA contact details
    European small claims

    Original Sturgeon judgment giving rise to delay compensation:

    Legal challenge to Sturgeon judgment:

    MCOL : Link to the Court Forms
  • Hello,

    I am after a bit of advice after an issue with an EasyJet flight recently.

    We were scheduled to fly back to the Isle of Man from Gatwick but were informed on the way to the airport that the flight was cancelled due to bad weather at the Isle of Man airport. I spoke to customer services about re-arranging the flight and was informed the next flight from Gatwick to the Isle of Man would be in three days time and because of this we changed to a flight to come back from Liverpool instead the day after. We were informed that we'd have to pay for our train costs to Liverpool which we were happy to do given the lack of flights from Gatwick for three days.

    However, on the way to Liverpool on the train I was stunned to find out that the flight wasn't actually cancelled and rescheduled instead for the day afterwards.

    I contacted EasyJet once back home so we could claim on the costs of the train to Liverpool as we were misinformed about the flights and they've come back with the following: -

    "Dear Mr Lord,

    Thank you for contacting us.

    I would firstly like to apologise for the length of time taken to address you query, please be assured this is not the standard we strive for. I would like to confirm that I have received the attachment for the hotel reservation.

    I would also like to apologize that the flight on the next day from London Gatwick to Isle of Man was not given to you. The only reason for that would be that the agent was unaware of that. As per our policies it would not be possible to reimburse for the train trip from London Euston to Liverpool.

    I appreciate that this is not the answer you are looking for, however we try to be fair, transparent and consistent with all our customers and making an exception in your case would not be fair on other customers who may find themselves in a similar situation.

    Yours sincerely

    Elvis Fernandes"

    How can they give the excuse of "out agent didn't know" and be so blazay about it? Does anyone think we should be refunded for the cost of train after we travelled to Liverpool after being given incorrect information?

    I think their last paragraph is shocking, basically saying that even though they've made a mistake they don't want to refund me because they'd then have to do it again for other customers they misinform - which they should do anyway!

    Many thanks guys.
  • richardwrichardw Forumite
    19.3K posts
    Part of the Furniture 10,000 Posts
    With reference to it appears easyJet didn't comply with Article 8.1(b) 'earliest opportunity'.
    Posts are not advice and must not be relied upon.
  • richardw wrote: »
    With reference to xxxxxxxxxx it appears easyJet didn't comply with Article 8.1(b) 'earliest opportunity'.

    Many thanks for pointing this out. I've followed up with EasyJet and shall see what they come back with this time.

  • J_BJ_B Forumite
    4.3K posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Just had this from EJ - for your amusement.

    Dear B,

    Thank you for contacting us.

    Apologise the inconvenience.

    After having checked the details again I would like to inform that this delay was caused due to extra ordinary circumstances due to a technical issue of the aircraft, due to which we had requested an offload of 04 passengers, since the aircraft was overweight to be airborne.

    As mentioned in my previous correspondence I would like to state again that I will be unable to process any EUC compensation for both the passengers on the booking reference from Manchester to Paphos on the 31st August 2013 and the inbound on the 12th September 2010 from Paphos to Manchester.

    Appreciate your patience and co-operation.

    Thanks and regards.

    Yours sincerely

    Anne Chettair
    easyJet Customer Services

    I don't suppose I should be so rude as to mention that she can't speak the queens English should I? ;)
    We didn't fly out in August 2013 and return in Sept 2010 :rotfl:
    What's the difference between extraordinary and extra ordinary?? :cool:
    What is EUC Compensation?

    We have already pointed out that the Sturgeon case says that 'technical issues' are not extraordinary.
    Can we say that having the plane overweight is rather incompetent?
  • vodvod Forumite
    21 posts
    Hi, just to update you all. I got £682 compensation from Easyjet today!

    They ignored the letter I sent in December and my follow-up email in January so last week I decided I would hassle them and email them every day until they responded.

    Just three days later they responded with a full admission of their fault and an agreement to pay compensation. Apparently it can take about 3 weeks to come through, but it's all processing now!
  • Hi All

    Our flight from Leeds-Bradford to Geneva was cancelled today by SMS about 3hrs before departure time. Reason cited was weather. However Geneva airport is still open and receiving flights (albeit much reduced and with delays). Is this therefore extraordinary (ie weather) and not subject to compensation (after much bother we have been transferred to another flight), or is this the airline's decision (airport is open), and we are subject to compensation? We are losing out on half our holiday!

  • Ich_2Ich_2 Forumite
    1.1K posts
    In times of bad weather airports often restrict the number of flights they can safely handle, so it could be an airport decision
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