Flight delay and cancellation compensation, Easyjet ONLY

windmill26

This is the email I just got from Easyjet,please note that the real problem was actually a fault with the plane,we were ready to board and the flight got cancelled.They are shocking!
What would you reccomend?

"Thank you for contacting us.
Appreciate your patience and co-operation

Your case had been escalated to the escalations team, and after a detailed investigation I can confirm that the flight on the inbound journey on the 26th January 2010 form Barcelona to London Gatwick has been delayed due to extra ordinary circumstances.
Under European Union legislation airlines are not obliged to pay compensation if they can prove that the cancellation was caused by ‘extraordinary circumstances, which could not have been avoided, even if all reasonable measures had been taken’.
HenceI will be unable to process any refund for the flights.
Apologise the inconvenience.
Yours sincerely
Anne Chettair
easyJet Customer Services"

em19859

ezy 1973 and ezy 1974 was the flight numbers (out on 12th sept 2010 and return 26th setpember 2010)- should have flown out at 11am but was gone 14.00 ish I think on the way out ( website doenst hold this particular flights info on flight stats website?)and should have departed at 22.00 coming back but didn't set off till well after 01.00 on the 27th september 2010 (this info is on the flightstats website).
We was given a three euro voucher on the return delay - however three euros wouldn't even buy you a cup of tea in the airport- it was late at night,the shops were closing, we had been in the airport since 19.00 (three hours before original departure time) I had a young child with me (2 yrs old) and we was confined to one area that was heaving to say the least, no where to sit (honest almost all the seats were taken) and we finally boarded the plane at about 00.50.
Thanks for all your help!
Em

windmill26

Centipede100 wrote: »

I recommend you proceed with your claim...

Hi,would you procede via email ,post or both?
We tried to get compensation about this flight in 2010 but Easyjet just refused to take responsability.

easyclaimMSF

Hello,

I just got the following mail back from EasyJet after following advice on this forum. Thanks all!

My question is, will they only refund me back on the card I booked with? I'm pretty sure that card is long gone as this delay was back in 2010. I've asked the question of them, but interested in feedback from others on this forum as well.

---
Thank you for contacting easyJet.

I sincerely apologise for the delayed response.

I am pleased to inform that you are entitled for the compensation amount of 250 EUR in delay of your flight. Before, processing the refund I would request you to sent us the consent letter stating that you need the amount to be refunded on the card used in the booking.

Please fill all the details in the consent letter and it to us by responding to the same email as an attachment.
---

mimosaurus

Hi, hoping for some advice from you guys! I'm going to write to easyjet about a trip Luton - Zurich and back in August 2009. We had problems on both flights - the outbound flight was delayed by many hours due to technical problems (took off, burning smell, returned to runway to be greeted by a procession of fire engines following us - pretty scary at the time!). Then on the return flight, the flight very nearly landed and then pretty much took off again as we were about the hit the runway (another horrible freaky flight!) and we were re-routed to Stansted instead of Luton. We were then left waiting for ages for a coach to get us to Luton, and the coaches didn't have enough space for all the passengers... it was a nightmare trip!

The case for the outbound flight is fairly straightforward, but I wanted to check if you think the inbound flight counts too? We were delayed by more than 3 hours in terms of getting to our final destination (Luton airport) but not in terms of getting into England.

Would welcome any opinions.

brownieleaderaa

Hi

New to this so hope I am posting correctly. Would appreciate a bit of advice on if it is worth me going ahead with a claim.

I was booked on a flight from Barcelona to East Midlands 19th June 2009 which was cancelled. The aircraft was there and due to board at 4pm, after keeping us waiting for 6 hours in the airport they made a decision to cancel. The reason given was due to the aircraft on its way in flying through a hail storm which had caused damage to the plane. As the damage was weather related will they get out of paying out.

Also is there anything with regard to the 6 hours we waited before being told it was cancelled

Thank you

Amanda

brizesaver

Below is part of a reply I received from SAT at Pisa airport in asnwer to my question about weather conditions.

****With reference to your email regarding the discomfort experienced on July 23rd2009 upon you departure from Pisa we wish to express our regret for any inconvenience caused.
Furthermore we wish to inform you that on July 23rd due to an extraordinary maintenance procedure on our runaway the use of the runway had to be limited for 100 metres in order to guarantee maximum safety to flight operations. Alongside this extraordinary event, on that same day air traffic was limited due to adverse weather conditions (very strong South-West wing) causing further delays and flight cancellations at Pisa Airport between 1 pm and 7 pm. ****

No info on the board at gate, we saw 2 Ryanair planes take off after we should have departed, then we were told after about 4 hours that our baggage was returned to to check-in area, where it has just been dumped. They didn't even say the flight had been cancelled. No offer of re-booking, we were told to go to the ticket office and book another flight... about 200 people at 7 o'clock at night!
Easyjet refused me compensation at the time, however they did pay for taxi, dinner and hotel. What made me so angry at the time a that there was NO rep present, no info, nothing.
This latest news has given me the impetus to try again, but do I have a case?

Matt15

Hi all

I took an Easyjet flight in 2008 that was delayed by six and a half hours. As it was so long ago I no longer have the booking confirmation with the reference. However, I do know the exact date, scheduled time, flight number etc. Can I make a claim? I guess they should have a record of passenger names who were on that flight but are they likely to reject my claim as I can't provide the booking number?

Thanks in advance.

southernlight8

Hi all,

I don't know whether this is better in this thread or in one relating to travel insurance claims? Apologies - I'm new!!

I was due to fly with easyJet on Sunday 10th February from London Southend to Venice Marco Polo. An hour after the flight was due to depart (with the flight described as "delayed" - with no reason), we were informed by SMS that it was cancelled - whilst we were sat in the departure lounge!

easyJet offered us a full refund or to exchange tickets to another flight, but the next available flight was on Wednesday, and my return flight was on Thursday (today). So I opted for the full refund - which I have already received, so easyJet have been great on that front.

However, the problem comes when I tried to claim for the one night hotel deposit that I've lost. When I phoned the Post Office travel insurance claims, they said that the reason easyJet gave us was not covered in their policy.

easyJet said: "Regrettably this was caused by an unplanned airport closure which affected the schedule of the aircraft planned to operate your flight."

Post Office say: "this comes under closure of airspace for safety reasons".

What do I do?! Is there anywhere I can claim the hotel deposit back?

Thanks,
sl

brizesaver

Centipede100 wrote: »

If that letter is from the airport authorities then I would think the airline will have a copy of that to successfully flourish in front of a judge in the event of any claims that proceed that far.

Yes it was, so you're saying I have no chance ?
The fact that 2 Ryanair planes took off after our flight shuld have departed, makes it difficult to see how Easyjet can blame external circumstances.

Thanks for taking the time to answer people's queries..very generous of you.

Edit: my original post is about 6 up from here...I assumed it would quote the whole post but it hasn't.