Easyjet delay

Hugsy

My flight was delayed 20 hours overnight and easyjet state I am not entitled to any compensation due to unforeseen circumstances of bad weather. While we were in the airport other flights were landing and taking off. The pilot stated he couldnt fly due to staff working their quota hours not due to the weather. Should this not entitle us to compensation?

eskbanker

Chances are that weather-related delays caused the crew to reach the end of their safe working hours, i.e. the underlying cause of the delay was exceptional circumstances, even though a by-product of this may have been the staff running out of time to operate the flight in accordance with safety regulations.

The fact that other aircraft were able to operate also isn't in itself a smoking gun that signifies that EasyJet are making it up, even if the weather conditions were at the airport you're referring to.

However, no harm in pushing EasyJet for further details and ultimately escalating to AviationADR if they don't stump up, but from what you've posted it sounds plausible that they'll be able to defend the application of the extraordinary circumstances argument - feel free to share details of flight route/number and date though, in case any of the posters with inside industry knowledge are able to offer any other suggestions…

la531983

The "bad weather" may not have been at your location….

In any case it only needs to have been 3h01m of bad weather out of that total delay.

Exodi

Been there, got the t shirt, same situation and carrier, you are not entitled to compensation - save yourself the time.

Slinky

https://forums.moneysavingexpert.com/discussion/comment/82114109#Comment_82114109

We were delayed overnight at Milan due to bad weather (snow) during the day across Europe. We got onto the late arriving aircraft, then the pilot told us the crew had run out of hours. We were back off the aircraft into the terminal, whilst the ground crew appeared to be trying to find out whether there was a replacement crew available (lots of conversations in Italian which we don't speak). We ended up spending the night on the floor at Malpensa as they couldn't find another crew, and it was so late there was no chance of finding hotel space.

Easyjet initially claimed there was no compensation due because of the weather. We put it to one of those claims companies, and they got us the compensation, minus about 30%.

If you get nowhere claiming yourself OP, bung it to a claims company and see what they say. 70% of something was better for us than 100% of nothing. We didn't have the time or energy to pursue it in detail ourselves after the initial rejection.

Exodi

https://forums.moneysavingexpert.com/discussion/comment/82114551#Comment_82114551

Do you know the grounds of their complaint?

Part of me wonders whether it was paid out due to a compelling technical argument, or instead, if the claims company just threatened litigation and easyjet made the decision that it was cheaper to just pay you out a few hundred pounds in compensation than spending potential thousands of pounds for their legal team to defend the case.

Regardless, if it worked for you, I guess it's immaterial.

Was it NWNF?

Slinky

Yes it was no win no fee.

There was snow at Luton (and we'd had snow in Italy) which was eventually cleared but IIRC we missed a takeoff slot, and then our crew ran out of hours. The pilot said they would be calling in a replacement crew, so our argument was lack of crew rather than weather conditions. It was clear at Luton for us to have landed.

I imagine we weren't the only ones claiming, it was a pretty miserable night at a deserted airport. We were the only flight who didn't get away. They brought all the food off the aircraft for us; in the morning when we left it was without food because it would have taken even longer for the plane to be serviced and we all just wanted to leave.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/82114708#Comment_82114708

This is why it's important to know the details, as availability of standby crew and/or aircraft will vary considerably across an airline's network, i.e. it's reasonable to expect there to be spare crew at their operating bases (certainly Luton and probably Milan) whereas many other destinations will involve flying in and straight out again without having any ground presence.

iamnotacat

I've been denied compo for a 6 hour delay because of issues with the runway. Any point in fighting it ? It was from Edinburgh to Bristol.

Caz3121

https://forums.moneysavingexpert.com/discussion/comment/82162643#Comment_82162643

If the delay was because of runway issues then compensation would not be payable as this is outside the airline's control

was this 7th/8th August? https://www.bbc.co.uk/news/articles/ce8le69936ko