-
Connection flights not taken
Hi Sorry for posting in general thread- I’m not entirely sure if I can claim and if so who against We flew to San Diego via LAX a few weeks ago. Me, my husband, 7 children and 70 year old parents - so 11 of us We booked through netflights and and as there were so many of us they did it in two separate bookings. So me,…
-
EasyJet avoidance of Resolver or should I go direct?
I've tried using Resolver to log a flight delay compensation claim with EasyJet and they have responded this morning asking me to contact them direct on the basis they are not allowed to respond to the resolver email address as its different to the booking even though I provided the actual booking reference email address.…
-
Responsibility for flight delay
All Apologies for the long post We recently booked a packaged holiday with a tour operator (Atol protected) for flights and accommodations for a long haul journey. Our flight from London (and therefore EU flight) was with a third party airline and got delayed by 2.5 hours due to Heathrow not having a slot for the airline…
-
Overbooking and missed connection
Hello experts, I was wondering if you could advise me on the following: I booked 2 flights under 2 seperate reservations for 2nd Sept. 2019 Flight 1 from Malaga to Barcelona dep 14:30, arr 16:00 with Vueling Flight 2 from Barcelona to Brussels dep. 18:00, arr 20:00 with Ryanair. Unable to check in online I went to the desk…
-
Flight delay and Compensation - VUELING Only
I couldn't find a thread active for Vueling, so I've created one here - hopefully it isn't a duplicate and I missed something. Anyhow, I claimed against Vueling for a flight last year on the 2nd July BCN-LGW - no answer from them, so using the Resolver website finally got through to AESA - the Spanish authority. After some…
-
Moral Dilemma - Child's Compenstion
Hi All My first post on here. I made a claim for my minor daughters' flight delay to South Africa. They were traveling as unaccompanied minors (15 and 17 years old) to visit family, who met them as they landed. Their flight was delayed for 6 hours, due to a technical failure, on the hottest day of this year and they had to…
-
Is there a way to avoid code sharing
We see many instances of passengers thinking that they have booked a flight with an EU based airline only to find that the flight, or one leg of it was operated by a non EU carrier. This can cause problems (eg post 11680 in the main flight discussion area forum) when the non EU part of the the flight (e.g. Toronto to New…
-
ATC restriction information
Has anyone any experience of obtaining so called "ATC restriction" information from either the CAA on other source . Also does Flight STATS give any information for delayed flights like the code for the delay reason.
-
Flight delayed! No compensation for free child place
Does anyone know if it’s correct that I can’t claim flight delay for my child who was part of a holiday package on a ‘free child place’. We’ve received compensation for myself and my partner?
-
Icelandair cancellation advice
Hi all, thanks in advance for any advice you can give, just hoping to work out where I stand. We were due to fly to Chicago on Thursday July 18th with a 1 hour stop over in Reykjavik. 16 days before we were due to fly, July 2nd, I was contacted by our travel agent who told me the flight was cancelled and we instead had to…
-
Am I Entitled
Ive booked a flight through Opodo. Flight is Return Flight from London to Africa , and Africa (distance of 4,761 Miles) to London in Sept. I booked flight 3 weeks ago and yesterday Opodo email me and said return leg has changed. The day of return is same but my original flight (due to depart at 7:45 AM has been cancelled.)…
-
Flight delayed due to airport
Some of you may have seen in the news, on Friday Aug 9th, Luton airport ground to a halt because of a leaky roof. Water coming into the immigration hall meant that passengers weren't allowed off arriving planes, obviously meaning those planes were held from resuming their scheduled service. Ultimately my flight got…
-
RyanAir Potential Strike Affects Me, what are my options?
Hello, Due to fly out with Ryanair on the 22nd August to Spain from Manchester returning on the 26th and now we've been hit with the news that they could strike. I have found a one way flight from the same airport at a similar time for £88 now and was thinking of purchasing these as an insurance if they do go on strike and…
-
Thomson
For 3 years I’ve been trying to make a claim with Thomson when my flight was delayed for 21 hours, it was group booking & at the time we were told to make individual claims, Thomsom Agreed that compensation was due they asked for address details etc, but had nothing since, started to escalate my claim but now they have…
-
Tui Flight cancellation
Ive been advised today that our flights in September to turkey, part of a package holiday have been cancelled and an alternative is offered 48 hours later. They have offered us £250 each as a good will gesture.Is this the best offer we can get, we have to take two additional days leave to cover the changes
-
madrid avation authority letter still getting nowehere
back in august last year 2018 we had a missed connection from madrid to manchester due to iberia sending us to the wrong boarding gate. Since then i have been battling to get the compensation we are owed. We ended up giving up direct with iberia and were told by the uk civil avation authority that we had to go to madrid…
-
Flight cancellation compensation
I've been trying without success to get compensation for a cancelled flight from Venice to Birmingham (via Munich) last July (2018). I contacted Lufthansa who told me to contact Air Dolomiti, which I have done several times but no response. I've even tried Bott & Co (complaints company) who've told me: 'Having reviewed…
-
Alternative Travel Costs After Flight Cancellation
A few friends and I recently had an internal Flybe flight cancelled from the South West of the UK back to the Midlands. Around 4 hours' notice was given for the cancellation with no reason. Flybe simply sent a link with two options: apply for compensation or search for another flight. The next flight was not for another 24…
-
compensation for cancelled flight for inconvenience
On Wednesday 24th July, me and 4 others were travelling back from Amsterdam Schiphol airport when our flight was cancelled less than 2 hours before we were due to fly due to “fuelling issues”. Over 100 flights we cancelled from Schiphol so we we’re unable to get another flight out that day. EasyJet arranged for the 5 of us…
-
Enforcement action in different jurisdiction
From advice gleaned from the forums I have been successful in getting a decision in my favour using the Simple Procedure in Scotland through my local Sheriff Court. To be fair it was not always simple! Subsequently I have learnt that as Air France KLM ignored the judgement it was still not resolved. Next step was a signed…
