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Thomas Cook help
Hi, my girlfriend and I were due to fly from Belfast to Turkey on Sunday 22nd Sept. The full package was booked through Thomas Cook. Obviously it was all over the news that they were going into administration. We phoned the hotel who advised us not to travel. On Monday they went bust. I now have the ATOL claim form but 2…
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Flight delay and cancellation compensation, Virgin Atlantic ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Austrian Airlines Delay - Initially Technical then weather
Hi all, wondered if anyone had advice on this one: We were due to fly out of Vienna to Brussels then onto Edinburgh at 5.30 pm on 29th August but were delayed by technical difficulties with the aircraft for more than one hour. They even said it was with the RHS engine. Once we got on the plane after the 1+hour delay then…
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Lufthansa compensation
Have received offer of comp after complaining to Lufthansa. They want among other details of bank etc my photo I.d. But then also a separate photo of me? Anyone else been asked for this? The offer comes as an attachment to an email from them but when open the attached it’s just written on plain sheet of paper, no Lufthansa…
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Can I claim compensation ? Help needed
hi , flight from Malaga to London city airport was delayed by two hours as the flight was late coming from Manchester to Malaga. Then because city airport closes at 10 on a Sunday our flight was diverted to stansted . So although the flight itself was 2 hours late there no way in hell we would get from stansted to city…
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Cancelled flight Easyjet - advise please
Hello, we were due to return from Mallorca to Bristol on Friday 13th (!!) - our flight was cancelled due to bad weather. (our flight was due to leave at 2pm but the airport had reopened its runways by 11am and it was blue sky. so not sure why we were cancelled rather than delayed) But Anyway.... We stood in a queue for 4…
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Aer Lingus Dublin - London - Las Vegas.. Delay caused missed connecting flight
Hello Little confused with all the different information online so looking a little guidance. We booked a trip via Thomas Cook to Las Vegas flying from Dublin. Our flight tickets showed us we were fling with Aer Lingus via British Airways. We had a flight out of Dublin to London on the 4th but that flight was delayed due…
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Flight Cancelled and Rebooked flight wasn't possible
Any thoughts on our case would be really appreciated! Apologies if the saga is long! We were due to fly Toronto - Frankfurt - Stuttgart with Lufthansa at 1830 on 3rd Sept. While waiting at the gate, the pilot came out and said the flight was cancelled as a bird had flown into engine 2 during landing. I understand this is…
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Getting historical ATC restriction information
Has anybody any experience of getting historical ATC restriction information from NATS, tried CAA but they don't have records of ATC restrictions. Just thought that before i contact NATS i would see if anyone has previously done this or know any other possibilities or advice
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Flight delay caused by sick pilot
Hi, I was wondering if anyone knows the rules with regards to a delay being caused by a flight being diverted to offload an ill pilot and arriving late to collect my family at our airport....in turn causing my flight to reach its destination over 3 hours late? Any feedback would be greatly appreciated. Thanks
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Jet2 compensation?
Last month my family and I were set to spend 4 nights in Malaga using Jet2 to fly us there from Leeds on Sunday evening. After some delay we were told that due to operational reasons they could not fly the original plane but had managed to secure a smaller one but as a result 64 of us would be unable to fly. They took us…
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Baggage car struck plane - airline says not their fault?
So as we were about to board our flight back from Mallorca I saw the baggage car puncture a hole in the plane. 😁 This resulted in a delay of 4 hours. Tried to claim but they said no, it wasn't their fault as the baggage car driver wasn't their staff. Should I just give up?
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Connection flights not taken
Hi Sorry for posting in general thread- I’m not entirely sure if I can claim and if so who against We flew to San Diego via LAX a few weeks ago. Me, my husband, 7 children and 70 year old parents - so 11 of us We booked through netflights and and as there were so many of us they did it in two separate bookings. So me,…
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EasyJet avoidance of Resolver or should I go direct?
I've tried using Resolver to log a flight delay compensation claim with EasyJet and they have responded this morning asking me to contact them direct on the basis they are not allowed to respond to the resolver email address as its different to the booking even though I provided the actual booking reference email address.…
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Responsibility for flight delay
All Apologies for the long post We recently booked a packaged holiday with a tour operator (Atol protected) for flights and accommodations for a long haul journey. Our flight from London (and therefore EU flight) was with a third party airline and got delayed by 2.5 hours due to Heathrow not having a slot for the airline…
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Overbooking and missed connection
Hello experts, I was wondering if you could advise me on the following: I booked 2 flights under 2 seperate reservations for 2nd Sept. 2019 Flight 1 from Malaga to Barcelona dep 14:30, arr 16:00 with Vueling Flight 2 from Barcelona to Brussels dep. 18:00, arr 20:00 with Ryanair. Unable to check in online I went to the desk…
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Flight delay and Compensation - VUELING Only
I couldn't find a thread active for Vueling, so I've created one here - hopefully it isn't a duplicate and I missed something. Anyhow, I claimed against Vueling for a flight last year on the 2nd July BCN-LGW - no answer from them, so using the Resolver website finally got through to AESA - the Spanish authority. After some…
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Moral Dilemma - Child's Compenstion
Hi All My first post on here. I made a claim for my minor daughters' flight delay to South Africa. They were traveling as unaccompanied minors (15 and 17 years old) to visit family, who met them as they landed. Their flight was delayed for 6 hours, due to a technical failure, on the hottest day of this year and they had to…
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Is there a way to avoid code sharing
We see many instances of passengers thinking that they have booked a flight with an EU based airline only to find that the flight, or one leg of it was operated by a non EU carrier. This can cause problems (eg post 11680 in the main flight discussion area forum) when the non EU part of the the flight (e.g. Toronto to New…
