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Medical emergency on previous flight.
Friends have been delayed by over 6 hours on their return flight to the UK. Company says they are not entitled to compensation as they had to divert previous plane due to medical emergency and had no alternative plane to cover their flight. Should they appeal this decision?
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lufthansa
Oh bloody hell, another one who hasn't read the faq or vaubin's essay. ( I flicked through, it was very informative). Anyways, We had a cancelled flight from Glasgow to Frankfurt in Jan 19. Caused by striking ground staff. I'm assuming this is classed as extraordinary circumstances (am I right?) Our new flight was the next…
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Alternative to proposed re-schedule.
Not specific to any airline I think, but if you were offered alternative flights due to a delay but turned the offer down, suggested ones that suited you better (a full 24 hours later rather than 6 to 8 hours later) and the airline agreed to the 24 hour delay, would you still be entitled to compensation providing the…
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Compensation Claim for Manchester Airport power outage
Hi All, I was travelling back in May when there was the power outage at Manchester airport which stopped a lot of flights departing due to inability of planes to refuel. I have contacted EasyJet who have twice turned down any claim for compensation. Myself and my little had our flight cancelled, and had to overnight at a…
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FlyLolo
Hi, I have booked my family of 5 flights for next saturday with FlyLoLo for Manchester>Tenerife South and following the Glasgow cancellations, they will now be cancelling these flights. I am writing to ask about my options, as of yet they have only said they are cancelling the Manchester flights by the telephone but…
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How to get the cabin doors open time
Hello I recently contacted Royal Brunei Airlines to raise a compensation claim for delayed flight back in 2016 which I believe exceeded the three hour limit. In their reply they have simply given the scheduled flight times and stated compensation is not payable because the delay was only 2h 45m. I will be responding to…
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Question about multiple reasons for delay.
Hi There! I hope someone can help me with this. Last month I was due to return from a holiday in Kefalonia. At the airport we were told our flight would be delayed by one hour because the outbound flight from Manchester had to divert to Dusseldorf because of a medical emergency. I know there's no compensation for that bit.…
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AviationADR.org.uk - Not updating my case.
Hi, Is it usual for AviationADR to be slow in actioning cases? I had a delayed flight with Wizzair in July. I complained direct to the airline claiming compensation under the EU directive and got a standard response rejecting the claim saying that it was due to commercially sensitive issues beyond their control. I then…
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Flight delay due to Cruise ship technical fault
Just wondering if anyone has managed a compensation claim for this scenario.On a TUI package with flight & cruise. At the airport was told there'll be a 15 hour delay in the flight due to a technical fault with the ship meant it hadn't arrived at the port yet. So not an airline technical fault. They have said we'll get…
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Stuck on tarmac with doors closed
We were travelling to Spain this summer with twin toddlers. They boarded everyone onto the flight and Then told us they already knew we were delayed over 4 hours! We had no food or drink before we took off but we’re given one cup of water each. They eventually managed to take off 2 hours and 50 mins late but this entire…
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Can you claim compensation for delayed Thos Cook rescue flight?
On a package holiday and my CAA rescue flight has been rescheduled for 24 hrs (so far) after original TCook departure. Holiday co Olympic are putting us up overnight in accommodation but am I likely to be able to claim flight compensation or make insurance claim?
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BA reject claim
Anyone experts at claiming compensation for a delayed flight? Never done it before and don’t know whether or not to challenge the answer! My 20.00 flight from NCL to LHR was delayed overnight and left the next day at 12.00 obviously arriving more than 3 hours late! Now, BA have said no to my claim saying air traffic…
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Airline saying they weren't the operating carrier
Hi all, would appreciate some sage advice. I'm pursuing a flight delay compensation. I wont go into the finer details of the delay, but ultimately I bought tickets via Virgin Atlantic website, including flight VS6872, Toronto to Amsterdam. On the email confirmation, it clearly states the flight is operated by KLM. The…
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CEDR claim. Was I denied boarding or late at destination?
Long story short. I am putting in a claim to CEDR for a flight to Osaka in 2017. They (CEDR) have informed me this is a "one shot" option and I must get it right. Problem is it is a tad complicated. But I will keep it simple - looking for advice. Thanks. Booked on JAL (BA codeshare) London Heathrow to Osaka, via Helsinki.…
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Tui Flight Delay 2 months no result
Hi, Our flight from Corfu to Manchester with Tui was delayed by 4h 42m back in July. It was a night flight and when we got on the aircraft (already 1.5 hours late) the pilot explained they had missed their take off slot and been running behind schedule for most of the day as they had to return to Leeds that morning with a…
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Comments Needed: Draft Guide to Claiming Flight Delay Compensation
Update from 1 November: I have revised the guide, following the Supreme Court's decisions on Huzar and Dawson. I have also updated with some other developments since the Guide was first written. https://www.dropbox.com/s/w6hmpy5ysxpck6k/Vauban%27s Guide to Claiming Flight Delay Compensation.pdf?dl=0 As ever, happy to take…
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Opodo - Worst service EVER!
Worst Travel Agent I have EVER booked with. I booked a flight via Opodo for TUI flights. TUI refunded the cost of the flights but the refund was made to Opodo who have refused to refund me even after over 15 calls and 6 hours on the phone to their numerous useless ‘customer service’ representatives. Each person says a…
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Flight delay and cancellation compensation, Thomas Cook ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Missed flight due to illness during 12hr flight delay period
This might be a tricky one, but I hope you guys can give us some guidance. In brief - Flight delayed for 12.5hrs - wife then took ill - couldn't make the later flight - can we still get delayed flight compensation? The story..... Our homeward bound TUI flight from Majorca was delayed 12.5 hours last week. We were all…
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Klm
My klm flight in 4sept was delayed so missed connection at Amsterdam. They rebooked us on flight Amsterdam to Munich with connection there to Budapest. Flight to Munich very delayed leaving Amsterdam so arrived there just too late to make connection to Budapest and were told that flight was overbooked anyway so wouldn’t…
