-
CEDR claim. Was I denied boarding or late at destination?
Long story short. I am putting in a claim to CEDR for a flight to Osaka in 2017. They (CEDR) have informed me this is a "one shot" option and I must get it right. Problem is it is a tad complicated. But I will keep it simple - looking for advice. Thanks. Booked on JAL (BA codeshare) London Heathrow to Osaka, via Helsinki.…
-
Tui Flight Delay 2 months no result
Hi, Our flight from Corfu to Manchester with Tui was delayed by 4h 42m back in July. It was a night flight and when we got on the aircraft (already 1.5 hours late) the pilot explained they had missed their take off slot and been running behind schedule for most of the day as they had to return to Leeds that morning with a…
-
Comments Needed: Draft Guide to Claiming Flight Delay Compensation
Update from 1 November: I have revised the guide, following the Supreme Court's decisions on Huzar and Dawson. I have also updated with some other developments since the Guide was first written. https://www.dropbox.com/s/w6hmpy5ysxpck6k/Vauban%27s Guide to Claiming Flight Delay Compensation.pdf?dl=0 As ever, happy to take…
-
Opodo - Worst service EVER!
Worst Travel Agent I have EVER booked with. I booked a flight via Opodo for TUI flights. TUI refunded the cost of the flights but the refund was made to Opodo who have refused to refund me even after over 15 calls and 6 hours on the phone to their numerous useless ‘customer service’ representatives. Each person says a…
-
Flight delay and cancellation compensation, Thomas Cook ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
-
Missed flight due to illness during 12hr flight delay period
This might be a tricky one, but I hope you guys can give us some guidance. In brief - Flight delayed for 12.5hrs - wife then took ill - couldn't make the later flight - can we still get delayed flight compensation? The story..... Our homeward bound TUI flight from Majorca was delayed 12.5 hours last week. We were all…
-
Klm
My klm flight in 4sept was delayed so missed connection at Amsterdam. They rebooked us on flight Amsterdam to Munich with connection there to Budapest. Flight to Munich very delayed leaving Amsterdam so arrived there just too late to make connection to Budapest and were told that flight was overbooked anyway so wouldn’t…
-
Thomas Cook help
Hi, my girlfriend and I were due to fly from Belfast to Turkey on Sunday 22nd Sept. The full package was booked through Thomas Cook. Obviously it was all over the news that they were going into administration. We phoned the hotel who advised us not to travel. On Monday they went bust. I now have the ATOL claim form but 2…
-
Flight delay and cancellation compensation, Virgin Atlantic ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
-
Austrian Airlines Delay - Initially Technical then weather
Hi all, wondered if anyone had advice on this one: We were due to fly out of Vienna to Brussels then onto Edinburgh at 5.30 pm on 29th August but were delayed by technical difficulties with the aircraft for more than one hour. They even said it was with the RHS engine. Once we got on the plane after the 1+hour delay then…
-
Lufthansa compensation
Have received offer of comp after complaining to Lufthansa. They want among other details of bank etc my photo I.d. But then also a separate photo of me? Anyone else been asked for this? The offer comes as an attachment to an email from them but when open the attached it’s just written on plain sheet of paper, no Lufthansa…
-
Can I claim compensation ? Help needed
hi , flight from Malaga to London city airport was delayed by two hours as the flight was late coming from Manchester to Malaga. Then because city airport closes at 10 on a Sunday our flight was diverted to stansted . So although the flight itself was 2 hours late there no way in hell we would get from stansted to city…
-
Cancelled flight Easyjet - advise please
Hello, we were due to return from Mallorca to Bristol on Friday 13th (!!) - our flight was cancelled due to bad weather. (our flight was due to leave at 2pm but the airport had reopened its runways by 11am and it was blue sky. so not sure why we were cancelled rather than delayed) But Anyway.... We stood in a queue for 4…
-
Aer Lingus Dublin - London - Las Vegas.. Delay caused missed connecting flight
Hello Little confused with all the different information online so looking a little guidance. We booked a trip via Thomas Cook to Las Vegas flying from Dublin. Our flight tickets showed us we were fling with Aer Lingus via British Airways. We had a flight out of Dublin to London on the 4th but that flight was delayed due…
-
Flight Cancelled and Rebooked flight wasn't possible
Any thoughts on our case would be really appreciated! Apologies if the saga is long! We were due to fly Toronto - Frankfurt - Stuttgart with Lufthansa at 1830 on 3rd Sept. While waiting at the gate, the pilot came out and said the flight was cancelled as a bird had flown into engine 2 during landing. I understand this is…
-
Getting historical ATC restriction information
Has anybody any experience of getting historical ATC restriction information from NATS, tried CAA but they don't have records of ATC restrictions. Just thought that before i contact NATS i would see if anyone has previously done this or know any other possibilities or advice
-
Flight delay caused by sick pilot
Hi, I was wondering if anyone knows the rules with regards to a delay being caused by a flight being diverted to offload an ill pilot and arriving late to collect my family at our airport....in turn causing my flight to reach its destination over 3 hours late? Any feedback would be greatly appreciated. Thanks
-
Jet2 compensation?
Last month my family and I were set to spend 4 nights in Malaga using Jet2 to fly us there from Leeds on Sunday evening. After some delay we were told that due to operational reasons they could not fly the original plane but had managed to secure a smaller one but as a result 64 of us would be unable to fly. They took us…
-
Baggage car struck plane - airline says not their fault?
So as we were about to board our flight back from Mallorca I saw the baggage car puncture a hole in the plane. 😁 This resulted in a delay of 4 hours. Tried to claim but they said no, it wasn't their fault as the baggage car driver wasn't their staff. Should I just give up?
-
Removed post
Removed post
