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Airline requesting I pay back compensation
I recently used the Resolver tool to claim back compensation I was eligible for from a cancelled flight (Dusseldorf to Birmingham) back in 2017 resulting in a delay of 16 hours. I had tried multiple times to claim the compensation myself but received no response until I used Resolver and escalated the case to the next…
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Who claims when a flight is cancelled from Amsterdam to New York school trip!
Hi all, I am just wondering who would claim for compensation, would it be me being the students father or would the school who booked the flights claim? The flight was cancelled from Amsterdam to New York a few hours before they flew, they had to wait around the airport for the next flight. The original flight was meant to…
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Successful claim against air india.
Hi just to let people know we used resolver to claim against Air India for a 5.5 hour delay , They took 5 weeks to pay out , They did say it could take 6_8 weeks . But today we received two cheques for £ 508 each for my wife and I , so a good outcome and a pat on the back for resolver and Air India customer service .
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Airline Dispute Resolution
Following the guidelines on the MSE site, I am trying to claim compensation from Flybe for a delayed flight. It seems I have to use the Airline Dispute Resolution service to do this. I contacted them via their site with my complaint. They came back to me via e-mail to say they needed more information from me which I needed…
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Regulator responds to our Ryanair name-change complaints dossier - MSE News
The aviation regulator will not be taking action against Ryanair, after we asked it to investigate our dossier of more than 160 name-change booking complaints - but has pledged to tackle unfair contract terms across the industry...Read the full story: 'Regulator responds to our Ryanair name-change complaints dossier' Click…
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Went through a flight compensation company but...
Hi, I gave power of attorney for a company to send a letter asking for compensation to an airline who my flight was delayed with. Immediately (next day) i received an email from the airline stating asking for my bank details so that they could pay in the compensation. It seems that they won't deal directly with the company…
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Turkmenistan Airline ban
I read that "air regulators grounded Turkmenistan Airlines for safety reasons" https://www.bbc.co.uk/news/business-47115732 The article says that stranded passengers must make their own arrangements and suggests several ways to get money back: * Contact the airline * Contact a travel agent (if used), * Claim compensation…
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Primera Air Cancellation Nightmare
We booked flights around a couple of months ago to travel to Newark from Birmingham on 29th June and then return on 6th July. We then got stung with the cancellation of all transatlantic flights from Birmingham until next year and opted to be rerouted from stansted to Newark, this time travelling on 30th June and returning…
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Austrian Airlines Compensation
Hi, I was wondering if anyone has had any experience trying to get compensation inline with EC261/04 from Austrian Airlines. I had an issue with a flight from London to Tirana (changing in Vienna) A flight delay resulted in a missed connection and arriving around 11 hours late. I struggled to get a reply regarding my…
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Aviation ADR - still a functioning company?
I obtained a successful determination against Ryanair in August 2018 after submitting a claim in January. It is clear however that Ryanair have no intention of complying with the term of this determination. My problem is that since the date of judgment, Aviation ADR have refused to answer messages on the portal or pick up…
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Still waiting for compensation from Condor Airlines
We put in a claim with Condor for a cancelled flight from Skiathos to Munich in September. We requested the money for the return flights (as we had to make our own way back as our final destination was the UK) and compensation. It took weeks for them respond and they eventually after many emails they agreed to pay up. We…
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Travel insurance help
Hi just wondered if someone can help me. I booked our travel insurance for fly cruise with Sainsbury's and we have just had a 14 hour delay. When I booked it I had no flight times so just went by dates of travel so 8th Dec until 22nd. However our return flight from Barbados departed on the 22nd but didn't reach until…
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Bought a flight today to fly from Gatwick
So my Mum missed her flights this morning and panic bought some flights from Gatwick not realising the drone security issue. She doesn't have travel insurance (I know, so silly) but I think regardless, she should not have been allowed to buy those tickets today when Gatwick hasn't had any flights in or out since yesterday.…
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Medical emergency
Anyone had any success with claiming flight delay compensation when the plane you are awaiting had to return to base due to a medical emergency on board...?
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Norwegian Air Claim - Dragging their Feet?
Hello. In mid June, I was delayed on a flight from Berlin to London with Norwegian Air. The flight arrived over five hours late at Gatwick. I ticked all the boxes for claiming compensation and proceeded to claim. I used the template letter from this site and furnished Norwegian Air with all required information. Norwegian…
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Ryanair clashes with two regulators over strike compensation - MSE News
Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its cabin crew and pilots despite TWO regulators saying it should Read the full story: 'Ryanair clashes with two regulators over strike compensation' Click reply below to discuss. If you haven!!!8217;t already, join the forum…
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Ryanair faces enforcement action after refusing to compensate passengers - MSE News
The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption...Read the full story: 'Ryanair faces enforcement action after refusing to compensate passengers' Click reply below to discuss. If you…
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Next Years Flights Cancelled..
Hi, I have notification from the airline that our flights have now been cancelled and the offer of new flights but from a different airport. Now, that might not sound too much of a problem but we live on an offshore island and it incurs a lot more travelling costs and overnight accommodation to catch the new flights. The…
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CAA PACT - two months no response
Went thru Emirates process with a complaint [used Resolver] No joy so Resolver allowed me to send it to CAA PACT ...that was two months ago. Not had a single word back from CAA. Is this usual??
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resolver Tool - Canary Islands
Hi ll, Looking to use the resolver tool but none of the Canary Islands are listed?? Do I just need to select Spain? Thanks
