Thomas Cook Refund paid by cash

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MoneySaving Newbie
hi im still waiting on my thomas cook refund, i paid the majority of my holiday by cash that i had saved up over the past year or so. they have emailed asking me for proof of withdrawal because I paid more than £1000 cash which i don't understand because it has not been money from my bank account so i can not really prove where the money has come from? has anyone had this problem and is there a way around this?

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