I'm unhappy with British Airways. It's an airline I like, but I'm disappointed in it.
Why? Well, it's clear massive disruption due to Covid-19 is not BA's fault and it's going through its own major financial problems, but its policies left me and my wife in a bit of pickle (a very small pickle in the bigger scheme of things) while we were in Dubai in March and April.
Read the full blog:
British Airways repatriation policy lottery left a sour taste while abroad for 57 days due to Covid-19
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British Airways repatriation policy lottery left a sour taste while abroad for 57 days due to Covid
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MSE_Chris_D
Posts: 31 MSE Staff
Comments
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If originally due to fly home on 22nd March he must have noticed by then what was happening all over the world. If he wanted to be in the UK he should have made arrangements to shorten his break and returned early. I think BA were offering that at the time for no additional cost.
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In a nutshell, it failed to book us on to any alternative flights that were still running (which it should have done) after it cancelled multiple flights home
Yes there are regulations that cover what airlines must and must not do, but it was an unprecedented event, everything went out the window, take some responsibility for yourself!1
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