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TAP refusing a refund

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Booked a two leg one-way flight with TAP.    They've cancelled leg 1, rendering leg 2 useless having offered a replacement flight on leg 1 that lands after leg 2 takes off.  Oh - and its from a different airport!     They have offered a "refund" in the form of a voucher to be used on a future flight, which is useless to me, as I can't imagine needing to fly with TAP in the future.  They refuse point-blank to refund the money;  it's less than £100 so I can't claim on my credit card under section 75.    Any suggestions, or do I need to write this off and put down to experience?    Thanks in advance.  
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Comments

  • Justice13075
    Justice13075 Posts: 2,008 Forumite
    Part of the Furniture 1,000 Posts
    edited 17 March 2020 at 10:31PM
    When were the flights? were you given a reason for the cancellation? ask them to re-route you with a different airline if necessary so it gets you to the correct airport with time to catch your 2nd flight.
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Yep, can we have alot more detials, flights dates etc.
    Google regulation EC 261/2004. All the info you need is in there for your right to refund or re-routing (on a different airline if necessary).
    Gahan is the legal case law for a 2 legged flight on single ticket.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Reg_Hedge
    Reg_Hedge Posts: 39 Forumite
    10 Posts
    Thanks guys. You helped me massively with a Jet2 claim a few months back, but wasn't sure where I stood on this one.  
    They've given no reason at all (although I guess the C-19 disruption is obviously what caused it).  The flights booked were:-
    FNC - OPO 07.05 -  09.00   then OPO - LGW 09.50-12.10  (both TAP flights)
    The email doesn't say they've "cancelled", it says that "changes have occurred on your flights", but the replacement first leg is FNC - LIS 10.05 - 11.45, which is renders the whole trip impossible to complete.    They have made no effort to contact me about alternative arrangements, and only refused the refund in response to a Tweet.  
  • Justice13075
    Justice13075 Posts: 2,008 Forumite
    Part of the Furniture 1,000 Posts
    edited 19 March 2020 at 2:27PM
    What dates? and when were you told?
  • Reg_Hedge
    Reg_Hedge Posts: 39 Forumite
    10 Posts
    26th March.  And I was told 17th
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    And have they explained why they have sent to to a different airport?
    Sounds like an admin mix up to me. Is your first flight actually still listed?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • JPears
    JPears Posts: 5,111 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I can't see your original flight listed FNC - OPO 07:05 listed so it has been cancelled.  Your journey can't be completed.
    You are entitled to a refund under regulation 261/2004
    You can fly direct FNC to Gatwick with BA, fairly low cost £67. If this is less than you paid for your TAP flights, I would push for the refund and buy BA tickets yourself.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Reg_Hedge
    Reg_Hedge Posts: 39 Forumite
    10 Posts
    I cant complete the journey anyway as I cant get to FNC!   So how should I go about chasing the refund?  they won't answer the phone, and the website only offers vouchers.  
  • Reg_Hedge
    Reg_Hedge Posts: 39 Forumite
    10 Posts
    Responses from TAP on Twitter confirm that the only "refund" is a voucher for future use, which is useless to me.  Any suggestions about how to chase this down please?  It was under £100, so I cant do a section 75 claim on my credit card.  
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Chargeback.
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