Iberia Compensation Issues

glybs

Hi 
First time poster. I had a long delay on a flight booked via BA earlier this year to Gran Canaria from London (Iberia airlines was the carrier). Long story short the delay was more than 10 hours.

I appealed through the CAA who were successful and Iberia agreed to compensate 400 euros per passenger.

I have not received the payment after 4 weeks (this in part is my fault as I gave them the wrong SWIFT code for transfer). Nonetheless prior to realising this I had still not been able to successfully contact them via email. When I ring them their customer service is terrible and there is no way to speak to a supervisor etc. 

Appreciate it was my idiocy in putting in the wrong BIC/SWIFT code (in my defence I followed what was on my bank statement, but HSBC have told me today it is a standardised SWIFT/BIC for all international which I didn't realise).  I have now let them know the correct code. 

In the scenario I get no response, how do I escalate this? (I want to avoid small claims court if I can). Appreciate everyone is busy during coroanvirus etc. 

Many Thanks 

Humphreyshalfmoon

Iberia certainly had an "interesting" reputation even before the current problems but their team in London was always tiny if that is who were dealing with and I suspect the office is closed. Spain has been even worse in the last 2 months, I think you need to allow things to recover before pushing.