Iberia Compensation Issues

glybs

Hi 
First time poster. I had a long delay on a flight booked via BA earlier this year to Gran Canaria from London (Iberia airlines was the carrier). Long story short the delay was more than 10 hours.

I appealed through the CAA who were successful and Iberia agreed to compensate 400 euros per passenger.

I have not received the payment after 4 weeks (this in part is my fault as I gave them the wrong SWIFT code for transfer). Nonetheless prior to realising this I had still not been able to successfully contact them via email. When I ring them their customer service is terrible and there is no way to speak to a supervisor etc. 

Appreciate it was my idiocy in putting in the wrong BIC/SWIFT code (in my defence I followed what was on my bank statement, but HSBC have told me today it is a standardised SWIFT/BIC for all international which I didn't realise).  I have now let them know the correct code. 

In the scenario I get no response, how do I escalate this? (I want to avoid small claims court if I can). Appreciate everyone is busy during coroanvirus etc. 

Many Thanks 

Alan_Bowen

Iberia certainly had an "interesting" reputation even before the current problems but their team in London was always tiny if that is who were dealing with and I suspect the office is closed. Spain has been even worse in the last 2 months, I think you need to allow things to recover before pushing.