Tui Flight Delay 2 months no result

MortgageMamma
MortgageMamma Posts: 6,686 Forumite
First Post First Anniversary Combo Breaker
edited 27 September 2019 at 5:37PM in Flight delay compensation
Hi,

Our flight from Corfu to Manchester with Tui was delayed by 4h 42m back in July. It was a night flight and when we got on the aircraft (already 1.5 hours late) the pilot explained they had missed their take off slot and been running behind schedule for most of the day as they had to return to Leeds that morning with a drunken and disorderly passenger and there had been delayed turning the plane around to be ready for take off with refuelling etc. He apologised and said we would take off soon. We were then sat on the plane for another hour waiting for take off.

We lodged a claim through resolver, Tui responded and said they didn't have to pay a claim as there were lightening strikes over Europe that night and it disrupted all air traffic. We know there was lightening, but we took off in it and have flown in lightening many times before from this particular location and it has very little impact on air traffic. The lightening was not the reason our flight was delayed, we were told what it was by the pilot.

So we rejected Tui's explanation and told them the reasons the pilot gave us and suggested they listen to the recording from the flight.

We've escalated several times now via resolver and Tui just aren't responding. Its like they have stone walled us.

I've tried calling but can never get through and I'm struggling to find time to keep trying with it.

Can anyone tell me what I can do to get past this and progress my claim? All we ever get from resolver is emails to escalate and templates and it seems they are just not working.


Edit - just to add, other flights with other airlines were setting off from Corfu Airport to the UK and other destinations without delay that evening, we sat watching
I am a Mortgage Adviser

You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.

Comments

  • Tyzap
    Tyzap Posts: 2,112 Forumite
    First Anniversary Combo Breaker
    Hi,

    Our flight from Corfu to Manchester with Tui was delayed by 4h 42m back in July. It was a night flight and when we got on the aircraft (already 1.5 hours late) the pilot explained they had missed their take off slot and been running behind schedule for most of the day as they had to return to Leeds that morning with a drunken and disorderly passenger and there had been delayed turning the plane around to be ready for take off with refuelling etc. He apologised and said we would take off soon. We were then sat on the plane for another hour waiting for take off.

    We lodged a claim through resolver, Tui responded and said they didn't have to pay a claim as there were lightening strikes over Europe that night and it disrupted all air traffic. We know there was lightening, but we took off in it and have flown in lightening many times before from this particular location and it has very little impact on air traffic. The lightening was not the reason our flight was delayed, we were told what it was by the pilot.

    So we rejected Tui's explanation and told them the reasons the pilot gave us and suggested they listen to the recording from the flight.

    We've escalated several times now via resolver and Tui just aren't responding. Its like they have stone walled us.

    I've tried calling but can never get through and I'm struggling to find time to keep trying with it.

    Can anyone tell me what I can do to get past this and progress my claim? All we ever get from resolver is emails to escalate and templates and it seems they are just not working.


    Edit - just to add, other flights with other airlines were setting off from Corfu Airport to the UK and other destinations without delay that evening, we sat watching

    Hi MortgageMamma,

    First step would be to put your flight details into one or two delay calculators such as this one at Bott & Co....

    https://www.bottonline.co.uk/flight-delay-compensation

    or EUcalim

    That will tell you if they also believe you have a valid claim which will also confirm if TUI are just messing you about.


    You can then either refer your case to ADR, a NWNF regulated solicitor or start MCOL proceedings against them yourself. I would suggest CEDR next, as it is free and relatively easy to do but perhaps a bit slow.

    TUI use CEDR who can be found here....

    https://www.cedr.com/consumer/aviation/

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
  • MortgageMamma
    MortgageMamma Posts: 6,686 Forumite
    First Post First Anniversary Combo Breaker
    Hello Tyzap

    Thanks for your reply, sorry for the delay in replying I didn't get an email to say someone had replied

    These methods you suggest - does this mean abandoning the route we are currently pursuing via resolver?
    I am a Mortgage Adviser

    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • Tyzap
    Tyzap Posts: 2,112 Forumite
    First Anniversary Combo Breaker
    Hello Tyzap

    Thanks for your reply, sorry for the delay in replying I didn't get an email to say someone had replied

    These methods you suggest - does this mean abandoning the route we are currently pursuing via resolver?

    Hi,

    It doesn't sound like you are getting anywhere so I would start the process I mentioned.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 343K Banking & Borrowing
  • 250K Reduce Debt & Boost Income
  • 449.6K Spending & Discounts
  • 235.1K Work, Benefits & Business
  • 607.7K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards