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Extraordinary Circumstances - TUI
Just had a claim rejected as it apparently falls in to the Extraordinary Circumstances. I fully acknowledge that extreme weather can cause problems and on the face of it, the decision is correct. However, the weather used as the exception was at a different airport to the ones we were using. Our flight was Verona to…
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Resolver online claim - cannot continue
Hi I am trying to raise online claim for issue with BA with Resolver The section 'What you originally asked British Airways to do to resolve your issue: ' is greyed out HOWEVER the form will not let me CONTINUE ... I have filled out all sections with green tick next to every part - tried in IE, Chrome, Firefox - all same…
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Klm
Klm offered me compensation at end of November 2019- fave them all bank details etc but they still haven’t paid. Couple of phone calls to very rude customer service staff, tweets which always prompt response saying we are asking our customer services to deal with it but they are very busy- has anyone else had this - they…
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Can I claim for this and in case how do you suggest to do it?
Hi, I had a flight from Palermo to London with one connection In Rome. We took off late from Palermo because the airplane we had to take wasn't available and missed the connection. the airplane had to come from Rome and landed late, apparently because of delays in Rome for bad weather. However I checked the flight records…
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Enter Air - based in Poland
Q.1 Has anyone dealt with a claim from Enter Airlines ? Q.2 Can the Small Claims court system be used against a foreign based airline ?
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Should I take this to the agency or forget it?
I had an intercontinental BA flight cancelled for a strike (you may be aware of it, as it happened last September) and BA refused to pay any compensation because they say they warned everyone 14 days before the accident. This was not my case though, as while BA may have warned my agency (Travel Up), Travel Up warned me…
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Stopover delay
My wife is due to fly to Manila on 23 Jan with a codeshare BA to Hong Kong - 5 hour stopover then Dragon (Cathay Pacific) Hong Kong to Manila, We have just received an email rescheduling the Dragon flight by 5 hours and 40 mins (21:50 to 04:30). This now means the stop over has increased to 10:40. The journey is all on one…
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Aer Lingus
Booked flights for my brothers wedding. Edinburgh to Cork in April. Booked flights back on the Sunday at 19.10, just been told we have been bumped off this flight and on to one at 6.40am!! Is there anything we can do? We basically are losing a whole day at the venue that we had planned. The 19.10 flight has vanished and…
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Qatar Airways 24 hour delay - claim refused quoting 'incoming flight delayed due to bad weather'
Hi All, Would really appreciate some guidance on this. We (family of 3) flew with Qatar Airways from Cardiff to an Indian City. Our flight was delayed by 2.5 hours from Cardiff which meant we missed the connecting flight from Doha. QA put us up in Doha until we could get the following day's flight and hence reached 24…
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Flight delay and cancellation compensation, Flybe ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Weather at London City on the 1st of December?
Bit of a long shot but is there any way I can find records for the weather at London City airport on 31/11/2019? My airline claims that all flights before 10:30 a.m. were diverted due to fog but my friend reports that there were good weather conditions nearby. Edit: was Saturday the 31st of November not the 1st
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Claiming against Norwegian Airlines
Thought I would document the progress of my claim as I can't see anything specific to Norwegian on here. So we were 7.5 hours delayed due to a member of ground staff being ill. To date, long story short, they've tried to fob us off claiming exceptional circumstances and citing a case about a damaged engine, totally…
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Cancellation of flight
Dear Martin and all I am hoping you might be able to help as I have hit a brick wall. In October we booked flights through Opodo to Alicante Spain, our flight out was with Easy Jet and no problems. We were due to fly back with Vueling Airlines on Saturday 12th October (never heard of them before that). We were able to log…
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Phone call compensation?
Apologies if this is covered elsewhere but I did search (both Google and the forum) but was unable to find appropriate information. I have recently racked up a hefty phonebill (£250!) due to a flight cancellation. There were no airline staff at the airport and the only way to progress the issue was to call an international…
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Transit flight missed due to plane circling airport and unable to land on time for tranfer flight
We had a return flight from Ethiopia to Manchester with one stop at Istanbul to transfer to a another plane. The plane had to circle the airport before it could land causing us to miss the connecting flight to Manchester. The FAQ states that air traffic control delays are outside of the airline's control and i, therefore,…
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Wiz Air Cancelled flight due to fog
Hi folks, Our flight was cancelled from Burgas in Bulgaria to Luton due to fog. By the time we got through to the booking peeps on the phone to rescedule the only option was 1 week later from Burgas or a flight from Skopje in Massadonia 24 hours later. Having no spare medication or clothes we opted for Massadonia. I asked…
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Flight Delay Help - British Airways
Hi all, Need some advice as I've hit a brick wall with regards my compensation claim. Back in August, flying back from Cyprus to Gatwick, I was delayed 14 hours (11.40pm flight changed to 1.30pm next day), with my partner and 2 toddlers (aged 1 & 2). I was told at the time that the previous flight over ran and therefore…
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BA flight change
Anyone know ? Flight changed in April 2020 by BA causing extra night in destination and overnight in LHR pre flight due change of timings on booking . BA say tuff given more than 14 days notice so no claim for accommodations pre or extra night ?? Is this right .
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Flight Cancellation - Any help please
Any help would be greatly appreciated. I booked return flights for next year to Prague, flying out with Jet2 and returning with Czech Airlines. Czech Airlines have cancelled my flight, and Expedia are only willing to offer a refund for this flight (not the Jet2 one) with no offer of an alternative flight. I have looked and…
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Air Europa delay AEA238
Hi On the 06/09/19 My wife and I were booked through TUI to fly out to Mallorca on air Europa flight. We were delayed in excess of three hours waiting for the plane to arrive in the uk. We and other passengers were allocated 5 pound meal vouchers for the inconvenience however we have decided to attempt to claim for the…
