-
Lufthansa made a wrong booking and we were not able to check in
Our flight was cancelled due to bad weather from Sarajevo in
December (Bosnia and Hercegovina). I rung Lufthansa and spoken with them for 40
min. They have told me that the flight for next day was auto booked for us with
Austrian airlines but we can be rerouted elsewhere if we do wish. I told them
yes if that is a…
-
Tenerife sandstorm flight delay question
Hello, Our party of five were delayed recently coming back from Tenerife, there was a sandstorm which caused a lot of cancellations and delays but our flight wasn't directly affected as it was a few days after the sandstorm, TUI have rejected our claim for compensation saying it was due to a knock on effect of the bad…
-
flight moved forward
What are my rights please? I am due to fly MAN to FRA with Lufthansa on 24 March. The original flight I booked was a convenient 9.15 #941, but Lufthansa have changed me to a different flight at 6.40 #949. The onward flight to Prague still works, but I don't want to have to get to Manchester so early, as I do not live close…
-
Delayed too long
My flight was cancelled due to bad weather on feb 10th. I was informed of this and I realise that no compensation is due as weather is outwith the control of the airline. However, they booked me on a new flight on Wednesday 12th even though there was a flight on the Tuesday 11th they could have booked me on. I know this…
-
FlyBe - 'Denied Boarding Compensation Form'
Hi - I recently had a my flight cancelled due to a replacement plane having less seats than needed. The Flight was about 3 weeks ago on 11th Feb with FlyBe, and I was offered compensation and filled in the form at the airport and submitted that day. It's now 3 weeks later and FlyBe have just gone into administration and…
-
Norwegian - flight cancelled - will not pay for SAS replacement flight due to extraordinary circumst
Hello, Thank you for any advice. My wife and I were flying to Norway for her 40th, we had only a long weekend between our busy jobs (healthcare). Just a couple of days before we were due to fly out the our internal flights were cancelled - informed by text, (due to grounding of Max aircraft). A few days later we were then…
-
Storm Ciara Feb 2020
Hi all, thanks for your time and interest in reading my issue. I have applied for compensation for a cancelled flight from Luton to Sofia on Feb 9th 2020 departure time of 1405hrs. We arrived in plenty of time, and while it was windy flights were taking off and landing. After a short delay we were checked in and bags taken…
-
Tui Flight delay
We were recently booked on a package flight to Malaga flying from Doncaster /Sheffield this was due to depart at 06:00 on the 23rd February, at 01:47 on the day of departure we received an email stating that the flight had been delayed due to and I quote " operational disruption" and that the flight would now depart at…
-
Flight delay and cancellation compensation, Jet2.com ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
-
Company claiming commission
Hi, sorry for beginning a new thread as I don't have a clue where this would lie. I claimed compensation via a company called GIVT for a delayed flight last August in September 2019. This was taking a while so I took it upon myself to claim via easyJet themselves, something which I didn't know you could do beforehand and…
-
Ukraine International cancellation without telling us
*sorry can this be moved to the correct section* Hi all, I had a flight booked through Ukraine International Airways (UIA) for Kraków-Kiev for 4 people, it cost $38 each when booked many months ago. For two weeks prior to travel, I could not check in on the website, so downloaded the app and tried there many times too,…
-
vuelling
i recently travelled from alicante to Rome on a Vuelling flight. We were delayed 3 hours and 20 mins. Can i claim compensation for the delay? thanks.
-
TUI Flight compensation
A flight from the UK was diverted due to a medical emergency, we were due to return to the UK on this return flight. Return delayed in excess of 27 hours. Are we due compensation or will it be refused because it was a medical emergency?
-
Flight delay and cancellation compensation, KLM/AF ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
-
Can "Force Majeure" apply in anticipation? (Easyjet flight cancelled 2 days before storm)
Easyjet recently cancelled our flights two days in advance due to Storm Dennis. Funnily enough, they didn't cancel all flights, many other flights that ran a similar route were still running as normal, and indeed most flights from Gatwick were uninterrupted. The weather reports at the time show perfect weather at our…
-
Ryanair - where to send small claims court claim now we are not in EU given Ryanair are based in Ire
I have complained to Ryainair direct and they offered me £186 when I was out of pocket by over £1200 due to flight cancellation leading to accommodation and other costs for two days. I have complained to Portuguese CAA (flight was from Faro to BHX) with no response at all. I want to put in a small claim to the courts.…
-
Lufthansa Flight Cancelled
My family and I had our flight from Munich to Dublin cancelled on Sat 8th Feb. Lufthansa said it was cancelled due to weather conditions in Dublin (only 4 out of 250 flights due to land in Dublin that day where cancelled, 3 of the 4 where Lufthansa). Lufthansa arranged for us to fly to Heathrow and get a connecting flight…
-
Diverted flight due to unruly passengers
Hi Martin and all I was recently on a flight from Gatwick to Mexico. We were delayed on arrival in Mexico for practically a day as we had to stop in Winnipeg to allow two passengers to be arrested for unruly behaviour. TUI have said that we are not eligible for any compensation as it was extenuating circumstances. Any…
-
CEDR Result
I couldn't find much information about going down the CEDR route so though I'd post my experience. I had been going round in circles with easyJet for a year and a half trying to claim for a delayed flight. I put in a claim with CEDR (all online), I had to enter name, flight details and what the claim was for. I also…
-
EasyJet Flight Cancellation - Recovering Cost of Using Another Airline
Sorry if any of this is repeated but I'm getting desperate, EasyJet flight cancelled from Rome to Bristol because of the storm. I got no notification from the airline, it was only when I was wandering round the colosseum that the taxi firm texted me to tell me flight was cancelled. This was at about 1pm & was due to fly at…
