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Flight Compensation.
My wife and me booked flights with KLM from Norwich to Abu Dhabi which took place without any issues and were scheduled to return to the UK via Schiphol Airport departing at 02.00 on 18th March. The day before we received a notice that the connecting Amsterdam to Norwich flight had been cancelled so were offered another…
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TAP refusing a refund
Booked a two leg one-way flight with TAP. They've cancelled leg 1, rendering leg 2 useless having offered a replacement flight on leg 1 that lands after leg 2 takes off. Oh - and its from a different airport! They have offered a "refund" in the form of a voucher to be used on a future flight, which is useless to me, as I…
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Should I keep paying on DD for my Children's School trips?
Hi, My son is in year 6 and I have two £50 payments left on the direct debit that was set up with his school in January. The trip is for the first week in June in Wales. However, due to Coronavirus I suspect they won't be going (in the 12 week window). Yet when my friend asked at the school about a refund, they said 'they…
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Thomas Cook Refund paid by cash
hi im still waiting on my thomas cook refund, i paid the majority of my holiday by cash that i had saved up over the past year or so. they have emailed asking me for proof of withdrawal because I paid more than £1000 cash which i don't understand because it has not been money from my bank account so i can not really prove…
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AA flight booked via British Airways - who should pay compensation
Hi we booked a flight via BA, operated by American Airlines from Manchester to Orlando via Philadelphia - the flight from Manchester was delayed by 24 hours - AA put us up in a hotel and put food on, we have sent the Resolver form to AA who have said we should claim from BA, we have sent it to BA who has said we should…
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261/2004 and Coronavirus
I've had our airline cancel flights for early next week (ie within seven days) due to FCO advice. They've offered a refund, but does anyone know if a compensation claim is valid too? Or does Coronavirus count as "exceptional circumstances"? Thanks in advance.
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Qatar Airways delay compensation
Hi, I recently travelled from Manchester to Bangkok via Doha with Qatar Airways (all under one booking). My flight from Manchester to Doha was delayed by about 3 hours due to "technical difficulties" which resulted in me missing my connection to Bangkok. Qatar Airways put me on a later flight from Doha but we didn't arrive…
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Thomas Cook
Are there anyone else still awaiting payment from Thomas Cook. My daughter was due to fly out with Thomas Cook October 2019 with a friend and family, the money was paid in December 2018. We were told they were refunding in January 2020, now they say they are not sure when they will be refunding. We cannot claim through the…
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What can I claim?
Hi Could anyone please advise what I might be able to claim in the following situation? We booked flights on Ryanair from Newcastle to Wroclaw on Thursday 12th March 2020, returning on Sunday 15th March. On Friday 13th March, as a result of the coronavirus outbreak, we received communication that the Polish government were…
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Claiming extra car park charges after delayed flight?
Hi, anyone know what I can do here - my flight was delayed because of the storms last month, I submitted a claim to Easyjet for the extra days parking at Bristol airport, but they're saying that these charges are not covered under EC261, while Bristol simply say that I have to pay the extra day. Can I claim from anyone?
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What to do !!
Booked 4 days in Rome from 29th march with lastminute.com , Can't speak to anyone there , the phone message says get in touch with Ryanair and hotel in Rome ! Ryanair have emailed us saying the flight is cancelled , can't even cancel the trip on our last-minute.com account . All of the money was paid to them so I would…
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Flight Delay Falkland Islands to UK
Hi, after some advice if possible. Recently flew back from the Falkland Islands to Brize Norton near Oxford. The flight company Air Tanker is registered in the UK as a charter airline. My flight was delayed by over 48 hours and I was under the assumption that there may be a possible claim that could be made. I would…
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BA flight delay
Hello fellow money savers. If people can add their thoughts and any tips regarding flight changes and what compensation one can claim I'd appreciate them The scenario: I'm currently in Cancun, my flight with BA should leave at 1835hrs, arrive into Gatwick at 0845hrs next day and my flight to Edinburgh would leave at…
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Lufthansa made a wrong booking and we were not able to check in
Our flight was cancelled due to bad weather from Sarajevo in
December (Bosnia and Hercegovina). I rung Lufthansa and spoken with them for 40
min. They have told me that the flight for next day was auto booked for us with
Austrian airlines but we can be rerouted elsewhere if we do wish. I told them
yes if that is a…
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Tenerife sandstorm flight delay question
Hello, Our party of five were delayed recently coming back from Tenerife, there was a sandstorm which caused a lot of cancellations and delays but our flight wasn't directly affected as it was a few days after the sandstorm, TUI have rejected our claim for compensation saying it was due to a knock on effect of the bad…
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flight moved forward
What are my rights please? I am due to fly MAN to FRA with Lufthansa on 24 March. The original flight I booked was a convenient 9.15 #941, but Lufthansa have changed me to a different flight at 6.40 #949. The onward flight to Prague still works, but I don't want to have to get to Manchester so early, as I do not live close…
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Delayed too long
My flight was cancelled due to bad weather on feb 10th. I was informed of this and I realise that no compensation is due as weather is outwith the control of the airline. However, they booked me on a new flight on Wednesday 12th even though there was a flight on the Tuesday 11th they could have booked me on. I know this…
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FlyBe - 'Denied Boarding Compensation Form'
Hi - I recently had a my flight cancelled due to a replacement plane having less seats than needed. The Flight was about 3 weeks ago on 11th Feb with FlyBe, and I was offered compensation and filled in the form at the airport and submitted that day. It's now 3 weeks later and FlyBe have just gone into administration and…
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Norwegian - flight cancelled - will not pay for SAS replacement flight due to extraordinary circumst
Hello, Thank you for any advice. My wife and I were flying to Norway for her 40th, we had only a long weekend between our busy jobs (healthcare). Just a couple of days before we were due to fly out the our internal flights were cancelled - informed by text, (due to grounding of Max aircraft). A few days later we were then…
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Storm Ciara Feb 2020
Hi all, thanks for your time and interest in reading my issue. I have applied for compensation for a cancelled flight from Luton to Sofia on Feb 9th 2020 departure time of 1405hrs. We arrived in plenty of time, and while it was windy flights were taking off and landing. After a short delay we were checked in and bags taken…
