-
KLM claim adverse weather
My first ever post so apologies for such a long rant On 4th Sept 2019 our flight KL960 from NCL to AMS was delayed and we missed our connecting flight KL617 to Boston When we checked in at NCL at about 10.30am ( the scheduled departure of KL690 was 13.15) we were told that already our flight was showing a 20 minute delay…
-
Airlines blaming each other???
Our daughter flew with Delta from Heathrow to Raleigh-Durham in the US. The flight changed at JFK and Delta contracted Virgin to fly her on the Heathrow to JFK leg. She paid Delta and not Virgin. Just before landing she discovered that Delta had cancelled the 2nd flight to Raleigh-Durham. She was told by Virgin cabin crew…
-
Connecting flight delay and declined flight to alternative airport
I was flying from San Diego to Leeds via LAX and LHR, but the flight left LA late because they had to let someone off the plane ‘because they weren’t feeling so well’ (announcements words not mine). Coupled with few loops around London before touching down at LHR meant we touched down an hour late. This meant I missed my…
-
Lufthansa connecting flight
Due to being a Thomas Cook casualty, I ended up booking connecting flights Heathrow to Munich with a fifteen hour stopover (in Munich) and then onto Antalya (for myself and three children). I booked a hotel in Munich centre (to arrive late evening) and planned to go to the Nazi Museum (plus see Munich centre) the next…
-
Italy Strike
Hi all, We were due to fly back from Verona yesterday on Easyjet, however due to the strikes in Italy our flight was cancelled. Checked on the app about an alternative and it wasnt until the following Thursday 6 days later. Phoned them up and they said the same. Wait 6 days or look for another airline. As the flight…
-
Re-routed flight also delayed - can you claim compensation twice advice
Hello, Our flight from Cardiff to Belfast at 18:00 was cancelled minutes before boarding because of a technical issue. We then got re-routed to fly from Birmingham the next morning at 7:00. However this flight was also delayed because of technical issues and arrived 4 hours late. Are we entitled to two separate claims -…
-
Over 24 hr flight delay and missed day of holiday
Hi. We were due to fly on Saturday with tui but 30 mins after takeoff there was a technical issue and our plane was rerouted to another uk airport. We were then left their overnight, in a fairly ropey hotel with 2 children (one only 6months old), unable to even be able to accommodated all in one room. Eventually we flew 25…
-
BA Data Breach
We've been affected by the BA data breach last september. Looking to claim compensation but law firms that advertise seem to be taking 35% commission on any award. Is there a way of claiming that avoids this extortionate cost?
-
Quick Flybe Question
Hi, My brother and his kids were due to fly from Belfast to Inverness today. Because Flybe over-booked the flight, only his two sons got one (17 and 12) but he got re-booked onto a flight into Aberdeen. He then had to get a taxi home to Inverness which I presume the airline paid for. Is he due flight compensation as he…
-
Iberia Flight cancellation ICompensation)
Our return flight with Iberia from Charlotte USA was scheduled to depart at 22.00 hours on 20th Oct 2019. We had checked in but the flight was delayed and at around 1.30am it was cancelled due to technical problems. We have been told that we are booked on a flight the next day. The flight is operated by American airlines.…
-
Cancellation and Subsequent delay 1 or 2 claims ?
Hi Our flight was cancelled to the USA due to fly @ 11 am we were put up at hotel and received info about a replacement flight next day @ 11:30 (have boarding card for this time) . The replacement flight didn't leave until approx 17:00 (I realise compensation is based on arrival time). Is this regarded as 2 incidents or…
-
Adverse weather
Hi, I made a claim for our 4.5hr delayed flight on BA & got a generic “not our fault due to adverse weather” reply. Should I push back on this or accept it & forget about compensation? There was no adverse weather at point of departure or arrival (though I appreciate that it could have had a knock on effect from…
-
Medical emergency on previous flight.
Friends have been delayed by over 6 hours on their return flight to the UK. Company says they are not entitled to compensation as they had to divert previous plane due to medical emergency and had no alternative plane to cover their flight. Should they appeal this decision?
-
lufthansa
Oh bloody hell, another one who hasn't read the faq or vaubin's essay. ( I flicked through, it was very informative). Anyways, We had a cancelled flight from Glasgow to Frankfurt in Jan 19. Caused by striking ground staff. I'm assuming this is classed as extraordinary circumstances (am I right?) Our new flight was the next…
-
Alternative to proposed re-schedule.
Not specific to any airline I think, but if you were offered alternative flights due to a delay but turned the offer down, suggested ones that suited you better (a full 24 hours later rather than 6 to 8 hours later) and the airline agreed to the 24 hour delay, would you still be entitled to compensation providing the…
-
Compensation Claim for Manchester Airport power outage
Hi All, I was travelling back in May when there was the power outage at Manchester airport which stopped a lot of flights departing due to inability of planes to refuel. I have contacted EasyJet who have twice turned down any claim for compensation. Myself and my little had our flight cancelled, and had to overnight at a…
-
FlyLolo
Hi, I have booked my family of 5 flights for next saturday with FlyLoLo for Manchester>Tenerife South and following the Glasgow cancellations, they will now be cancelling these flights. I am writing to ask about my options, as of yet they have only said they are cancelling the Manchester flights by the telephone but…
-
How to get the cabin doors open time
Hello I recently contacted Royal Brunei Airlines to raise a compensation claim for delayed flight back in 2016 which I believe exceeded the three hour limit. In their reply they have simply given the scheduled flight times and stated compensation is not payable because the delay was only 2h 45m. I will be responding to…
-
Question about multiple reasons for delay.
Hi There! I hope someone can help me with this. Last month I was due to return from a holiday in Kefalonia. At the airport we were told our flight would be delayed by one hour because the outbound flight from Manchester had to divert to Dusseldorf because of a medical emergency. I know there's no compensation for that bit.…
-
AviationADR.org.uk - Not updating my case.
Hi, Is it usual for AviationADR to be slow in actioning cases? I had a delayed flight with Wizzair in July. I complained direct to the airline claiming compensation under the EU directive and got a standard response rejecting the claim saying that it was due to commercially sensitive issues beyond their control. I then…
