-
Thomas cook compensation vouchers
Hi we were delayed in 2018 with thomas cook they gave us £900 in travel vouchers i used these vouchers against a future holiday with Thomas cook. Sadly this holiday was cancelled due to thomas cook going into administration. The caa say that they wont reimburse travel vouchers. Just woundering if there is a way of getting…
-
Problem with a Flight Delay Company - How do I Escalate?
Slightly odd one this but would appreciate some help. TLDR: How do I escalate against a compensation company that said I had a confirmed compensation amount in May 2017 but still have no money? My wife signed up to use a company delayedflights.com in 2017 to pursue compensation for delayed flight (with Air Transat). She…
-
Flight Cancellation labelled at scheduled change
I booked a flight for peak ski season to zurich and eurowings have sent me a flight scheduled change for my flight which i cannot make. I booked the flight a year ago and i understand that the slots have just been confirmed but the company has changed the day of the flight and the flight number. This shows that the flight…
-
Advice on letter to Ryanair
We had flights cancelled due to cabin crew strike in July 2018. Did online claim which was rejected. Started case with Aviation DR but Ryanair stopped dealing with them. Srarted case with Resolver that was escalated to AESA (flight originated in Spain). AESA court assessment ruled that Ryanair's reason for not paying, i.e.…
-
Tui Manchester
4.45 flight today from Man to Ibiza delayed due to repairs being needed! They say the new time will be 7.30 this evening, 2.75 hours they hope! [IMG][/img] free photo hosting It's possibly a storey! 6.50 we got a last call for boarding, 15 minute walk from cafes back to A4. Then at 7.15 announced that the engineer working…
-
Condor Airlines
Hi, new to this so unsure if I'm posting correctly! I had flights booked with Condor to Kuala Lumpur. This being a stop off en route to Australia where I plan to spend a couple of months. Due to the Thomas Cook problems, Condor have had to re arrange my flights. They have brought forward my first flight from Manchester to…
-
Delayed Swiss Air connection
I flew from Cape Town to Manchester last week, connecting in Zurich. The ticket was a one-way flight issued by Swiss Air with the CPT-ZRH leg on Edelwiess Air (codeshare with Swiss), 45 minute connection in ZRH followed by a Swiss Air flight to MAN. Unfortunately, the CPT-ZRH leg was delayed by about 30 minutes because of…
-
Delayed on tarmac and missed flight
I have never had need to claim compensation but have done so via the BA website today and I’d like to put the details out for experts to see whether people with more knowledge think about it. As it stands BA could give me some waffle and I wouldn’t know whether or not to believe them. I was flying on an Avios flight from…
-
KLM claim adverse weather
My first ever post so apologies for such a long rant On 4th Sept 2019 our flight KL960 from NCL to AMS was delayed and we missed our connecting flight KL617 to Boston When we checked in at NCL at about 10.30am ( the scheduled departure of KL690 was 13.15) we were told that already our flight was showing a 20 minute delay…
-
Airlines blaming each other???
Our daughter flew with Delta from Heathrow to Raleigh-Durham in the US. The flight changed at JFK and Delta contracted Virgin to fly her on the Heathrow to JFK leg. She paid Delta and not Virgin. Just before landing she discovered that Delta had cancelled the 2nd flight to Raleigh-Durham. She was told by Virgin cabin crew…
-
Connecting flight delay and declined flight to alternative airport
I was flying from San Diego to Leeds via LAX and LHR, but the flight left LA late because they had to let someone off the plane ‘because they weren’t feeling so well’ (announcements words not mine). Coupled with few loops around London before touching down at LHR meant we touched down an hour late. This meant I missed my…
-
Lufthansa connecting flight
Due to being a Thomas Cook casualty, I ended up booking connecting flights Heathrow to Munich with a fifteen hour stopover (in Munich) and then onto Antalya (for myself and three children). I booked a hotel in Munich centre (to arrive late evening) and planned to go to the Nazi Museum (plus see Munich centre) the next…
-
Italy Strike
Hi all, We were due to fly back from Verona yesterday on Easyjet, however due to the strikes in Italy our flight was cancelled. Checked on the app about an alternative and it wasnt until the following Thursday 6 days later. Phoned them up and they said the same. Wait 6 days or look for another airline. As the flight…
-
Re-routed flight also delayed - can you claim compensation twice advice
Hello, Our flight from Cardiff to Belfast at 18:00 was cancelled minutes before boarding because of a technical issue. We then got re-routed to fly from Birmingham the next morning at 7:00. However this flight was also delayed because of technical issues and arrived 4 hours late. Are we entitled to two separate claims -…
-
Over 24 hr flight delay and missed day of holiday
Hi. We were due to fly on Saturday with tui but 30 mins after takeoff there was a technical issue and our plane was rerouted to another uk airport. We were then left their overnight, in a fairly ropey hotel with 2 children (one only 6months old), unable to even be able to accommodated all in one room. Eventually we flew 25…
-
BA Data Breach
We've been affected by the BA data breach last september. Looking to claim compensation but law firms that advertise seem to be taking 35% commission on any award. Is there a way of claiming that avoids this extortionate cost?
-
Quick Flybe Question
Hi, My brother and his kids were due to fly from Belfast to Inverness today. Because Flybe over-booked the flight, only his two sons got one (17 and 12) but he got re-booked onto a flight into Aberdeen. He then had to get a taxi home to Inverness which I presume the airline paid for. Is he due flight compensation as he…
-
Iberia Flight cancellation ICompensation)
Our return flight with Iberia from Charlotte USA was scheduled to depart at 22.00 hours on 20th Oct 2019. We had checked in but the flight was delayed and at around 1.30am it was cancelled due to technical problems. We have been told that we are booked on a flight the next day. The flight is operated by American airlines.…
-
Cancellation and Subsequent delay 1 or 2 claims ?
Hi Our flight was cancelled to the USA due to fly @ 11 am we were put up at hotel and received info about a replacement flight next day @ 11:30 (have boarding card for this time) . The replacement flight didn't leave until approx 17:00 (I realise compensation is based on arrival time). Is this regarded as 2 incidents or…
-
Adverse weather
Hi, I made a claim for our 4.5hr delayed flight on BA & got a generic “not our fault due to adverse weather” reply. Should I push back on this or accept it & forget about compensation? There was no adverse weather at point of departure or arrival (though I appreciate that it could have had a knock on effect from…
