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Where to start
I’ve read the notes but unsure where to start, who to claim from or which reason to claim. I did take out a basic insurance policy which says £300 limit for delay plus there’s an excess - we were booked to fly B’ham to Dublin 8am last Sunday 9th and got there at 6am and although the weather was awful our flight was showing…
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Combined delay compensation? Cancelled Flight (delay of +4 hrs) + Delayed Flight (delay of 2 hrs+)
Hi If my original (EU) flight was cancelled due to bad weather (no compensation due) AND My replacement (EU) flight 3 days later was also delayed by 2hrs & 8mins due to mechanical failure (compensation due) Would the delay from my cancelled flight combine with the the delay on my replacement flight and entitle me to claim…
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Ryanair cancelled due to weather: elderly couple left stranded
Hello, My elderly parents booked a Ryanair flight from Dublin to London at the weekend. All went well until they arrived in Gatwick for the return flight which had been cancelled due to storm Ciara. They were notified of the cancellation by email when they were enroute to the airport There were no Ryanair staff in Gatwick,…
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Flight delay of 6 hours
Is a member of crew reporting sick an "extraordinary circumstance" ?BA seem to think so..
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please help me about my flight compensation predicament
Dear everyone I am in a predicament and really need advice. I booked an easyjet ticket for my whole family for October 1. I later PHONED easyjet to change the tickets for 2 january. Easyjet told me it would cost £200 for the change of date. In the phone call I entered my credit card details into the automatic system and…
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Problems filling in the Flight Cancellation Resolver
Hi all, so I am trying to fill in the flight resolver info (I have tried two different web browsers) and is fine until the last page, 1st box "What you originally asked easyJet to do to resolve your issue:" which will not let me enter ANY information at all... the rest of the fields can be filled in but this first one…
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Diverted flight taxi fare refund
Hello I have question about my diverted flight My wife and I was flying with veuling vy1241 from alicante to Cardiff on the 16.01.20 due to depart at 10.40 that morning we had a transfer booked for 7am We got up in plenty of time for the taxi arrive i noticed my phone showed a message from beniconnect the taxi firm saying…
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Extraordinary Circumstances - TUI
Just had a claim rejected as it apparently falls in to the Extraordinary Circumstances. I fully acknowledge that extreme weather can cause problems and on the face of it, the decision is correct. However, the weather used as the exception was at a different airport to the ones we were using. Our flight was Verona to…
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Resolver online claim - cannot continue
Hi I am trying to raise online claim for issue with BA with Resolver The section 'What you originally asked British Airways to do to resolve your issue: ' is greyed out HOWEVER the form will not let me CONTINUE ... I have filled out all sections with green tick next to every part - tried in IE, Chrome, Firefox - all same…
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Klm
Klm offered me compensation at end of November 2019- fave them all bank details etc but they still haven’t paid. Couple of phone calls to very rude customer service staff, tweets which always prompt response saying we are asking our customer services to deal with it but they are very busy- has anyone else had this - they…
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Can I claim for this and in case how do you suggest to do it?
Hi, I had a flight from Palermo to London with one connection In Rome. We took off late from Palermo because the airplane we had to take wasn't available and missed the connection. the airplane had to come from Rome and landed late, apparently because of delays in Rome for bad weather. However I checked the flight records…
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Enter Air - based in Poland
Q.1 Has anyone dealt with a claim from Enter Airlines ? Q.2 Can the Small Claims court system be used against a foreign based airline ?
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Should I take this to the agency or forget it?
I had an intercontinental BA flight cancelled for a strike (you may be aware of it, as it happened last September) and BA refused to pay any compensation because they say they warned everyone 14 days before the accident. This was not my case though, as while BA may have warned my agency (Travel Up), Travel Up warned me…
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Stopover delay
My wife is due to fly to Manila on 23 Jan with a codeshare BA to Hong Kong - 5 hour stopover then Dragon (Cathay Pacific) Hong Kong to Manila, We have just received an email rescheduling the Dragon flight by 5 hours and 40 mins (21:50 to 04:30). This now means the stop over has increased to 10:40. The journey is all on one…
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Aer Lingus
Booked flights for my brothers wedding. Edinburgh to Cork in April. Booked flights back on the Sunday at 19.10, just been told we have been bumped off this flight and on to one at 6.40am!! Is there anything we can do? We basically are losing a whole day at the venue that we had planned. The 19.10 flight has vanished and…
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Qatar Airways 24 hour delay - claim refused quoting 'incoming flight delayed due to bad weather'
Hi All, Would really appreciate some guidance on this. We (family of 3) flew with Qatar Airways from Cardiff to an Indian City. Our flight was delayed by 2.5 hours from Cardiff which meant we missed the connecting flight from Doha. QA put us up in Doha until we could get the following day's flight and hence reached 24…
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Flight delay and cancellation compensation, Flybe ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Weather at London City on the 1st of December?
Bit of a long shot but is there any way I can find records for the weather at London City airport on 31/11/2019? My airline claims that all flights before 10:30 a.m. were diverted due to fog but my friend reports that there were good weather conditions nearby. Edit: was Saturday the 31st of November not the 1st
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Claiming against Norwegian Airlines
Thought I would document the progress of my claim as I can't see anything specific to Norwegian on here. So we were 7.5 hours delayed due to a member of ground staff being ill. To date, long story short, they've tried to fob us off claiming exceptional circumstances and citing a case about a damaged engine, totally…
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Cancellation of flight
Dear Martin and all I am hoping you might be able to help as I have hit a brick wall. In October we booked flights through Opodo to Alicante Spain, our flight out was with Easy Jet and no problems. We were due to fly back with Vueling Airlines on Saturday 12th October (never heard of them before that). We were able to log…
