Guernsey to UK flight cancellation expenses

joncombe

A relative of mine was travelling yesterday from Guernsey to the UK (Southampton). Their original flight was cancelled owing to a technical fault. Another flight was arranged 2 hours later but this was later cancelled due to fog. They were transferred to another flight the following morning as no more flights were operating that day.

However the airline (Blue Islands) refused to help with providing overnight accommodation or transport to/from the airport (which closes overnight, so staying there wasn't an option). They had to arrange and pay for this themselves.

I know that Brexit will have complicated things somewhat but I thought there was the right to a "duty of care" to cover such costs in the event of cancellation for all flights that were departing from or arriving at an EU airport. Now Guernsey has never been in the EU but I thought (quite possibly incorrectly) that the UK had continued with this law on leaving the EU and hence because the flight was to a UK airport they should cover these costs. Not sure if the previous compensation arrangements continue too?

Is anyone able to confirm? The airline (Blue Islands) is shown as registered in Alderney but with a contact address in Jersey. They do have insurance which I imagine would cover most of the costs but that obviously has an excess on it so they would prefer to have the airline pay these costs (something the insurance company will likely insists on too, if the airline is meant to have done that).

Caz3121

travel insurance may be their best approach/only option
the t&cs (section 9.3.3) confirm
"compensation and accommodation at Blue Islands cost will not be made available on ineligible flights in the event of Cancellation or Long Delay."
https://www.blueislands.com/media/mtkpp1bd/blue-islands-ltd-conditions-of-carriage-27-april-2021.pdf
Guernsey (and Jersey) are not part of the UK so UK rules would not apply either

joncombe

OK that's a shame, I don't think it's possible to travel to Guernsey on a UK airline any more, so un-avoidable risk it seems. Travel insurance then. Thanks for the reply.