Cancelled or not cancelled?

Upon logging into 'Manage My Booking' with BA there was a problem. So I contacted BA about our flight - Edinburgh to Brisbane. I was told that there was no longer a flight and that the flight had been cancelled. Ok, that sucks. I have since contacted BA, earlier today - Thursday, Sept 9  (I had tried many times previously but was on hold for nearly an hour) regarding the flight refund. Now I have been told that the flight still leaving Edinburgh on Sept 15. Same flight number, same departure details etc but we didn't make the passenger list of 50. I asked what was the criteria to be on the list of 50 passengers. That information was not forthcoming. I asked about the refund as we had found an alternative flight. I was told that since the flight was still going and even though we were not allowed on the flight, we were not due a refund because the flight was still going ahead and hasn't actually been cancelled! 

Any advice on this one please?

Replies

  • Caz3121Caz3121 Forumite
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    I suspect the issue may be related to the Brisbane flight and the recent updates
    https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/public-health-directions/travelling-to-queensland
    what entry date have you been allocated?
  • edited 10 September at 2:19PM
    rapper57rapper57 Forumite
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    edited 10 September at 2:19PM
    Caz3121 - yes I understand re the update etc I am Australian. My point is that I'd paid for 4 seats - 4 one-way tickets. Those seats were confirmed and the flight is still flying to Brisbane. We were emigrating/returning to Australia. We changed our lives because we had paid for those seats. Now how can British Airways say that we longer have those seats for us?! And basically give those seats away without any notification, contact, discussion with us or compensation or refund. IMHO passengers have been ranked in order due to the cost of their tickets. Obviously, we didn't make the top 50 due on spend! So how can BA or any airline sell you a seat(s) and then take it away a few days before travel without contact or notification? It is not as if we were going for a long weekend. We had changed everything in the UK and Australia on the 'promise' that we would be in a seat on the flight! 
  • edited 10 September at 2:48PM
    onashoestringonashoestring Forumite
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    edited 10 September at 2:48PM
    Do you have the new Queensland Border Pass and entry date ? 

    It’s my understanding that it is your responsibility to obtain these not the airline ( just as it’s your responsibility to have the correct passport and visas  for entry to any destination) so if you don’t have these the airline can not take you but that doesn’t mean you would automatically be due a refund unless you booked a refundable ticket ? 

  • edited 10 September at 3:35PM
    Caz3121Caz3121 Forumite
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    edited 10 September at 3:35PM
    rapper57 said:
    Those seats were confirmed and the flight is still flying to Brisbane. We were emigrating/returning to Australia. We changed our lives because we had paid for those seats. Now how can British Airways say that we longer have those seats for us?! And basically give those seats away without any notification, contact, discussion with us or compensation or refund. IMHO passengers have been ranked in order due to the cost of their tickets. Obviously, we didn't make the top 50 due on spend! So how can BA or any airline sell you a seat(s) and then take it away a few days before travel without contact or notification? It is not as if we were going for a long weekend. We had changed everything in the UK and Australia on the 'promise' that we would be in a seat on the flight! 
    British Airways do not fly to Brisbane so I assume that the leg is on another airline.
    When did you reapply for your Border Pass and what date was given for entry?
    "your border pass will include the date on which you are approved to enter Queensland and begin your period of hotel quarantine."
    I doubt that spend has anything to do with it (the Queensland Government website states that flights should not be booked until you have received your Border Pass and entry date so they would not know how much you had spent) Your question may be best directed to the Queensland Government on how they decide on who can enter on what date. Airlines will not be able to carry passengers that have not been approved to enter on that date and I expect the numbers approved for any particular date will be limited and these will be reflected on how many each airline can carry.
    Anyone not approved to enter on X date will be denied/flight booking cancelled.
    There are 1,000s of Australian citizens stuck overseas trying to get home.
    The main question is what date of entry have you been allocated on your new Border Pass?
    Flights being for sale does not mean you can travel and enter
    I can book a flight from UK to US....but I would be denied boarding as I do not qualify to enter the US
    II can book a flight from UK to Australia but would be denied boarding as I would not be on an approved list
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