FLIGHT BOOKING AND CANCELATIONS THRU TRAVELBAG

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Newbie
My daughter and friend booked a number of International Flights with TravelBag. As CoVid struck and flights were cancelled, the pair returned to the UK. This was over a year ago. Despite our attempts, TravelBag have not refunded either a Thai Airways or Virgin Australia section of the ticket. They blame lack of response from the airlines. However, we have requested information of their dealings with the airlines and have been declined. So we are stuck. TravelBag hide behind the airline and cite them as the reason of no refund todate. Yet we have no claim numbers or details or written updates about what is going on.
Contractually, we are engaged with TravelBag. The flights are outside the UK and/EU. Its over a year waiting for our money. How can we focus these businesses and get someone with ownership to recover our money?
Contractually, we are engaged with TravelBag. The flights are outside the UK and/EU. Its over a year waiting for our money. How can we focus these businesses and get someone with ownership to recover our money?
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Replies
for Virgin Australia it is worth checking whether their travel insurance covered scheduled airline failure https://forums.moneysavingexpert.com/discussion/6275330/virgin-australia-refund-rights-any-help-shared-experiences
for Thai, they have been in the media quite a bit for not refunding and being on the brink of bankruptcy