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Enter Air - based in Poland
Q.1 Has anyone dealt with a claim from Enter Airlines ? Q.2 Can the Small Claims court system be used against a foreign based airline ?
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Should I take this to the agency or forget it?
I had an intercontinental BA flight cancelled for a strike (you may be aware of it, as it happened last September) and BA refused to pay any compensation because they say they warned everyone 14 days before the accident. This was not my case though, as while BA may have warned my agency (Travel Up), Travel Up warned me…
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Stopover delay
My wife is due to fly to Manila on 23 Jan with a codeshare BA to Hong Kong - 5 hour stopover then Dragon (Cathay Pacific) Hong Kong to Manila, We have just received an email rescheduling the Dragon flight by 5 hours and 40 mins (21:50 to 04:30). This now means the stop over has increased to 10:40. The journey is all on one…
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Aer Lingus
Booked flights for my brothers wedding. Edinburgh to Cork in April. Booked flights back on the Sunday at 19.10, just been told we have been bumped off this flight and on to one at 6.40am!! Is there anything we can do? We basically are losing a whole day at the venue that we had planned. The 19.10 flight has vanished and…
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Qatar Airways 24 hour delay - claim refused quoting 'incoming flight delayed due to bad weather'
Hi All, Would really appreciate some guidance on this. We (family of 3) flew with Qatar Airways from Cardiff to an Indian City. Our flight was delayed by 2.5 hours from Cardiff which meant we missed the connecting flight from Doha. QA put us up in Doha until we could get the following day's flight and hence reached 24…
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Flight delay and cancellation compensation, Flybe ONLY
MSE Official Insert: This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.
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Weather at London City on the 1st of December?
Bit of a long shot but is there any way I can find records for the weather at London City airport on 31/11/2019? My airline claims that all flights before 10:30 a.m. were diverted due to fog but my friend reports that there were good weather conditions nearby. Edit: was Saturday the 31st of November not the 1st
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Claiming against Norwegian Airlines
Thought I would document the progress of my claim as I can't see anything specific to Norwegian on here. So we were 7.5 hours delayed due to a member of ground staff being ill. To date, long story short, they've tried to fob us off claiming exceptional circumstances and citing a case about a damaged engine, totally…
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Cancellation of flight
Dear Martin and all I am hoping you might be able to help as I have hit a brick wall. In October we booked flights through Opodo to Alicante Spain, our flight out was with Easy Jet and no problems. We were due to fly back with Vueling Airlines on Saturday 12th October (never heard of them before that). We were able to log…
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Phone call compensation?
Apologies if this is covered elsewhere but I did search (both Google and the forum) but was unable to find appropriate information. I have recently racked up a hefty phonebill (£250!) due to a flight cancellation. There were no airline staff at the airport and the only way to progress the issue was to call an international…
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Transit flight missed due to plane circling airport and unable to land on time for tranfer flight
We had a return flight from Ethiopia to Manchester with one stop at Istanbul to transfer to a another plane. The plane had to circle the airport before it could land causing us to miss the connecting flight to Manchester. The FAQ states that air traffic control delays are outside of the airline's control and i, therefore,…
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Wiz Air Cancelled flight due to fog
Hi folks, Our flight was cancelled from Burgas in Bulgaria to Luton due to fog. By the time we got through to the booking peeps on the phone to rescedule the only option was 1 week later from Burgas or a flight from Skopje in Massadonia 24 hours later. Having no spare medication or clothes we opted for Massadonia. I asked…
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Flight Delay Help - British Airways
Hi all, Need some advice as I've hit a brick wall with regards my compensation claim. Back in August, flying back from Cyprus to Gatwick, I was delayed 14 hours (11.40pm flight changed to 1.30pm next day), with my partner and 2 toddlers (aged 1 & 2). I was told at the time that the previous flight over ran and therefore…
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BA flight change
Anyone know ? Flight changed in April 2020 by BA causing extra night in destination and overnight in LHR pre flight due change of timings on booking . BA say tuff given more than 14 days notice so no claim for accommodations pre or extra night ?? Is this right .
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Flight Cancellation - Any help please
Any help would be greatly appreciated. I booked return flights for next year to Prague, flying out with Jet2 and returning with Czech Airlines. Czech Airlines have cancelled my flight, and Expedia are only willing to offer a refund for this flight (not the Jet2 one) with no offer of an alternative flight. I have looked and…
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Air Europa delay AEA238
Hi On the 06/09/19 My wife and I were booked through TUI to fly out to Mallorca on air Europa flight. We were delayed in excess of three hours waiting for the plane to arrive in the uk. We and other passengers were allocated 5 pound meal vouchers for the inconvenience however we have decided to attempt to claim for the…
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Thomas cook compensation vouchers
Hi we were delayed in 2018 with thomas cook they gave us £900 in travel vouchers i used these vouchers against a future holiday with Thomas cook. Sadly this holiday was cancelled due to thomas cook going into administration. The caa say that they wont reimburse travel vouchers. Just woundering if there is a way of getting…
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Problem with a Flight Delay Company - How do I Escalate?
Slightly odd one this but would appreciate some help. TLDR: How do I escalate against a compensation company that said I had a confirmed compensation amount in May 2017 but still have no money? My wife signed up to use a company delayedflights.com in 2017 to pursue compensation for delayed flight (with Air Transat). She…
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Flight Cancellation labelled at scheduled change
I booked a flight for peak ski season to zurich and eurowings have sent me a flight scheduled change for my flight which i cannot make. I booked the flight a year ago and i understand that the slots have just been confirmed but the company has changed the day of the flight and the flight number. This shows that the flight…
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Advice on letter to Ryanair
We had flights cancelled due to cabin crew strike in July 2018. Did online claim which was rejected. Started case with Aviation DR but Ryanair stopped dealing with them. Srarted case with Resolver that was escalated to AESA (flight originated in Spain). AESA court assessment ruled that Ryanair's reason for not paying, i.e.…
