Extraordinary Circumstances - TUI

RedBob

Just had a claim rejected as it apparently falls in to the Extraordinary Circumstances.  I fully acknowledge that extreme weather can cause problems and on the face of it, the decision is correct.  However, the weather used as the exception was at a different airport to the ones we were using.  Our flight was Verona to Manchester, neither being affected by the weather.  Apparently Innsbruck airport was affected by heavy snow which it seems had the effect of delaying our flight.  These flights are not tied together as in part of the same journey, I'm assuming it's some sort of logistical thing with the crews/planes.  Anyone any thoughts?  To take it further, TUI use an adjudicator service that costs £25 in the event of the claim failing.

TELLIT01

If the plane which was scheduled to pick you up was unable to fly from another airport due to extreme weather I suspect 'Extraordinary Circumstances' may be applicable.  If you are unhappy your only really option is to take it to the adjudicator.  £25 is a comparatively smally cost if you believe you have a claim which you can win.

RedBob

TELLIT01 said:

If the plane which was scheduled to pick you up was unable to fly from another airport due to extreme weather I suspect 'Extraordinary Circumstances' may be applicable.  If you are unhappy your only really option is to take it to the adjudicator.  £25 is a comparatively smally cost if you believe you have a claim which you can win.

Thanks - Not intending a mega fight over this - these things happen. Reps at the airport provided the initial claim forms so we understood the claim may be appropriate. 

Justice13075

RedBob said:

Just had a claim rejected as it apparently falls in to the Extraordinary Circumstances.  I fully acknowledge that extreme weather can cause problems and on the face of it, the decision is correct.  However, the weather used as the exception was at a different airport to the ones we were using.  Our flight was Verona to Manchester, neither being affected by the weather.  Apparently Innsbruck airport was affected by heavy snow which it seems had the effect of delaying our flight.  These flights are not tied together as in part of the same journey, I'm assuming it's some sort of logistical thing with the crews/planes.  Anyone any thoughts?  To take it further, TUI use an adjudicator service that costs £25 in the event of the claim failing.

You have not put any detail about your flight. Put them into flight checkers euclaim and then bottonline before you do anything else. 

Justice13075

I think if you were delayed more than 3 hours getting back to Manchester you should be due €250 euro for each passenger. Airlines use this tactic where a flight coming to pick you up is delayed at a different airport due to weather when your departure airport or arrival airport have no weather problems. It is called the Knock on effect. See what the two companies above say.