Qatar Airways 24 hour delay - claim refused quoting 'incoming flight delayed due to bad weather'

hurtbuyer

Hi All,

Would really appreciate some guidance on this.

We (family of 3) flew with Qatar Airways from Cardiff to an Indian City. Our flight was delayed by 2.5 hours from Cardiff which meant we missed the connecting flight from Doha. QA put us up in Doha until we could get the following day's flight and hence reached 24 hours late. I assume that usually means €600/ person. They originally quoted delayed incoming flight (from Doha) as the reason which is actually true.

I raised the claim via resolver but they have refused the claim saying that the incoming flight was delayed due to weather conditions and medical emergency. I am pretty sure they are blatantly lying. What are the chances of both happening together?

I have investigated further and here are my findings.

1. There were flights from Doha to Heathrow and Manchester roundabout the same time that day and both flew and landed on time/ before time. I have evidence of that from flightradar24. So the excuse of 'delay due to bad weather on incoming flight' is complete nonsense as I would imagine the LHR and Manchester flights would have followed very similar routes. The delay was obviously for some other reason.

2. The flight duration of the incoming flight was as normal, so the medical emergency thing seems unbelievable. If they truly had an emergency and had to land somewhere else, surely the flight time would have been much longer.

Is it worth challenging on the same thread through resolver again and sending these as evidence to put pressure on them. Or is it not worth pursuing that route, instead using the CAA website.

Many thanks

Caz3121

Put your flight details into the free checkers on EUClaim and bottonline to see if either/both believe you have a valid claim before deciding on next steps

hurtbuyer

Caz3121 wrote: »

Put your flight details into the free checkers on EUClaim and bottonline to see if either/both believe you have a valid claim before deciding on next steps

Thank you for your reply. I just tried both and both say that I am eligible to claim. Any pointers on the best approach?

Caz3121

have a google (other search engines available) for "Vauban's Guide" and prepare to issue a NBA...you can advise them they have 14 days to reconsider before you will be starting the process (they may well pay up!)