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Flight delay from Tenerife 5th March 2020
We was delayed 6 hours coming back from Tenerife on 5th March and we have contacted jet2 twice by letter which we have not heard anything back from them at all we have tried several numbers but cannot contact jet2 by phone
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Travelup
Hi I am going through the painful process of trying to get my money back from a company called Travel UP. I got a reponse Tommy claim after two months and they say they are awaiting BA to refund them the money then the will sending back to me thought there is a £50 handling charge!!! Are they able to do this? How on earth…
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Move Your Cancelled Ryanair Flight For Free - No Charge For Increases in Fare Price
I have had an email from Ryanair inviting me to move my cancelled flights for free - no charges, nothing extra to pay for an increase in fare.I followed the steps to move my flight but none of my 4 cancelled flights were showing in "My Trips" on the ryanair websitet. I connected to a service agent for help but I was told I…
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EasyJet Compensation Rejection Advice
Hi all, hope you can help. Last summer my gf and I were on an EasyJet flight from Gatwick to Varna, Bulgaria. The flight was scheduled to depart at 06.15. Everyone was on the plane but we were told that we could not leave as we'd missed out slot with the control tower... I'm certain it was gone 10.00 when we finally left…
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Package Travel Regulations and Refund Credit Notes
Hello. Has the "Package Travel Regulations" refund for a cancelled holiday been changed from 14 days to another amount in the United Kingdom ? Has ATOL now started to guarantee "refund credit notes" from Travel Agents. Many thanks for looking.
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Iberia Compensation Issues
Hi First time poster. I had a long delay on a flight booked via BA earlier this year to Gran Canaria from London (Iberia airlines was the carrier). Long story short the delay was more than 10 hours. I appealed through the CAA who were successful and Iberia agreed to compensate 400 euros per passenger. I have not received…
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British Airways repatriation policy lottery left a sour taste while abroad for 57 days due to Covid
I'm unhappy with British Airways. It's an airline I like, but I'm disappointed in it. Why? Well, it's clear massive disruption due to Covid-19 is not BA's fault and it's going through its own major financial problems, but its policies left me and my wife in a bit of pickle (a very small pickle in the bigger scheme of…
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TUI not paying for Compensation.
We were delayed in Jamaica last September for 27hrs, we applied for compensation from TUI and eventually they confirmed that our compensation claim had been accepted, on the 9th November 2019. On the email is also stated the amount that they were to compensate us. Since then we have contacted them on numerous occasions by…
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Ryan Air for August I'm sure there are thousands of us !
Not quite sure what to do, have my family booked on flights for 29/07 for our 2 week holiday in Lanzarote, unlikely this is going to happen! When do i request a refund? that's also not likely to be easy thanks to Ryan Air by the sounds of it, It's a lot of money and i could do with it sooner rather than later. My booking…
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Refund from Ryanair
Flew from Stanstead to Memmingem 10/2/20 couldn't land at airport had 3 aborted landings flew onto new airport still couldn't land 2 aborted landings so flew onto Milan Italy when arrived all passengers told to wait in arrivals this we did for 3 hours no Ryanair staff around eventually told we were going back to Memmingem…
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Easyjet flight cancellation
Because of the Coronavirus, Easyjet has cancelled my outgoing flight to Gran Canaria (This is stated on their website, but i'm still awaiting notification). I will get the money back for that flight but where do I stand with the return flight which at the moment is still scheduled and is after the current lock down period?
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Refund
Hi fellow members, Advice required please. I have flights in May booked with BA which have been cancelled.I booked these last July using a combination of Credit Card and Avios miles.The problem i have is that i no longer have this credit card and it is no longer active. Should i get a bank transfer for the fare amount i…
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TUI compensation
Hi Any help on this subject would be much appreciated as I am not sure what are the best steps to take next. We went on an all inclusive holiday with TUI last July to one of there holiday villages. This was booked through our local travel agent. The outbound flight was delayed by 18hours meaning we missed more or less a…
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Tui admits flight delay compensation but cheque has never arrived, what can I do next?
I had a flight delay of ~16 hours with Tui on a flight departing the 16th Feb 2020, I put in an online claim the following day and I recieved an email on the 19th Feb confirming that as per EU regulations I was entitled to £504 compensation and that a cheque would follow within 14 days. However it never arrived, I have…
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Wizz air refund for cancelled flights not correct?
Hi, first time poster. Hope someone can help if possible please and I have this in right section. So Wizz air have cancelled our flights to Poland due to Corona. This consisted of 2 x return flights and a booking of one suitcase and seat reservations there and back. No 3rd party booking such as transfers. So our options…
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Ryanair, cancelled then uncancelled 2 hours before take off.
Ryanair cancelled our flight from Limoges to Leeds on the 19th March 2020. I was unable to make a refund claim as the website kept telling me I had entered the wrong booking number, I hadn’t. Spent 2 days doing this. Then they emailed me at 12.30 on the day of the flight, (flying 1520), to say the flight was now…
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Jet2 Flight cancellation
We booked return flights from Alicante to Leeds/Bradford in March. The day before we were due to fly back Jet2 cancelled our flight due to Coronavirus. We then scoured the internet for flights and managed to get one from Manchester the following day. The flight was about £100-00 extra plus hotel, £90-00, and a taxi. Jet2…
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Air France Cancelled Flight, non-refundable ticket type
So in normal circumstances I know that if I cancelled this type of ticket, then the money is lost (save for insurance circumstances perhaps). But it is AF who have cancelled my 29/04 flights obviously due to Covid-19. They, like many other carriers are only offering a 12m voucher, but I too would like the option of flying…
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Difficult fight claim
Hello, This has been bothering me for years, and I'm trying to find out if there may be anything I can do now, or am I too late?... I had a flight with Norwegian Airlines in 2013 that was delayed by 31 hours and 27 minutes. I tried to make the claim starting back in 2017 via Resolver, and was told that it was "caused by…
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Oman Air Refund Query - Please Help
Hello all, apologies if I have posted this in the wrong section! On 20/03/20, I booked a one way ticket with Oman Air to get back to the UK from Thailand. When I was making the booking, their system kept crashing. Each time I entered my card details on the payment page and submitted, I got an error message saying, "session…
