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TUI not paying for Compensation.
We were delayed in Jamaica last September for 27hrs, we applied for compensation from TUI and eventually they confirmed that our compensation claim had been accepted, on the 9th November 2019. On the email is also stated the amount that they were to compensate us. Since then we have contacted them on numerous occasions by…
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Ryan Air for August I'm sure there are thousands of us !
Not quite sure what to do, have my family booked on flights for 29/07 for our 2 week holiday in Lanzarote, unlikely this is going to happen! When do i request a refund? that's also not likely to be easy thanks to Ryan Air by the sounds of it, It's a lot of money and i could do with it sooner rather than later. My booking…
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Refund from Ryanair
Flew from Stanstead to Memmingem 10/2/20 couldn't land at airport had 3 aborted landings flew onto new airport still couldn't land 2 aborted landings so flew onto Milan Italy when arrived all passengers told to wait in arrivals this we did for 3 hours no Ryanair staff around eventually told we were going back to Memmingem…
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Easyjet flight cancellation
Because of the Coronavirus, Easyjet has cancelled my outgoing flight to Gran Canaria (This is stated on their website, but i'm still awaiting notification). I will get the money back for that flight but where do I stand with the return flight which at the moment is still scheduled and is after the current lock down period?
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Refund
Hi fellow members, Advice required please. I have flights in May booked with BA which have been cancelled.I booked these last July using a combination of Credit Card and Avios miles.The problem i have is that i no longer have this credit card and it is no longer active. Should i get a bank transfer for the fare amount i…
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TUI compensation
Hi Any help on this subject would be much appreciated as I am not sure what are the best steps to take next. We went on an all inclusive holiday with TUI last July to one of there holiday villages. This was booked through our local travel agent. The outbound flight was delayed by 18hours meaning we missed more or less a…
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Tui admits flight delay compensation but cheque has never arrived, what can I do next?
I had a flight delay of ~16 hours with Tui on a flight departing the 16th Feb 2020, I put in an online claim the following day and I recieved an email on the 19th Feb confirming that as per EU regulations I was entitled to £504 compensation and that a cheque would follow within 14 days. However it never arrived, I have…
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Wizz air refund for cancelled flights not correct?
Hi, first time poster. Hope someone can help if possible please and I have this in right section. So Wizz air have cancelled our flights to Poland due to Corona. This consisted of 2 x return flights and a booking of one suitcase and seat reservations there and back. No 3rd party booking such as transfers. So our options…
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Ryanair, cancelled then uncancelled 2 hours before take off.
Ryanair cancelled our flight from Limoges to Leeds on the 19th March 2020. I was unable to make a refund claim as the website kept telling me I had entered the wrong booking number, I hadn’t. Spent 2 days doing this. Then they emailed me at 12.30 on the day of the flight, (flying 1520), to say the flight was now…
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Jet2 Flight cancellation
We booked return flights from Alicante to Leeds/Bradford in March. The day before we were due to fly back Jet2 cancelled our flight due to Coronavirus. We then scoured the internet for flights and managed to get one from Manchester the following day. The flight was about £100-00 extra plus hotel, £90-00, and a taxi. Jet2…
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Air France Cancelled Flight, non-refundable ticket type
So in normal circumstances I know that if I cancelled this type of ticket, then the money is lost (save for insurance circumstances perhaps). But it is AF who have cancelled my 29/04 flights obviously due to Covid-19. They, like many other carriers are only offering a 12m voucher, but I too would like the option of flying…
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Difficult fight claim
Hello, This has been bothering me for years, and I'm trying to find out if there may be anything I can do now, or am I too late?... I had a flight with Norwegian Airlines in 2013 that was delayed by 31 hours and 27 minutes. I tried to make the claim starting back in 2017 via Resolver, and was told that it was "caused by…
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Oman Air Refund Query - Please Help
Hello all, apologies if I have posted this in the wrong section! On 20/03/20, I booked a one way ticket with Oman Air to get back to the UK from Thailand. When I was making the booking, their system kept crashing. Each time I entered my card details on the payment page and submitted, I got an error message saying, "session…
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Problem with EasyJet
Hi guys I am after a little advice about an issue I am having with EasyJet and wanted to check I have not missed something before taking the next step. The story begins in February when our return flight from Lanzarote was cancelled due to storm dennis and re-scheduled for the following day. Became aware of this when…
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Flight Compensation.
My wife and me booked flights with KLM from Norwich to Abu Dhabi which took place without any issues and were scheduled to return to the UK via Schiphol Airport departing at 02.00 on 18th March. The day before we received a notice that the connecting Amsterdam to Norwich flight had been cancelled so were offered another…
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TAP refusing a refund
Booked a two leg one-way flight with TAP. They've cancelled leg 1, rendering leg 2 useless having offered a replacement flight on leg 1 that lands after leg 2 takes off. Oh - and its from a different airport! They have offered a "refund" in the form of a voucher to be used on a future flight, which is useless to me, as I…
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Should I keep paying on DD for my Children's School trips?
Hi, My son is in year 6 and I have two £50 payments left on the direct debit that was set up with his school in January. The trip is for the first week in June in Wales. However, due to Coronavirus I suspect they won't be going (in the 12 week window). Yet when my friend asked at the school about a refund, they said 'they…
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Thomas Cook Refund paid by cash
hi im still waiting on my thomas cook refund, i paid the majority of my holiday by cash that i had saved up over the past year or so. they have emailed asking me for proof of withdrawal because I paid more than £1000 cash which i don't understand because it has not been money from my bank account so i can not really prove…
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AA flight booked via British Airways - who should pay compensation
Hi we booked a flight via BA, operated by American Airlines from Manchester to Orlando via Philadelphia - the flight from Manchester was delayed by 24 hours - AA put us up in a hotel and put food on, we have sent the Resolver form to AA who have said we should claim from BA, we have sent it to BA who has said we should…
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261/2004 and Coronavirus
I've had our airline cancel flights for early next week (ie within seven days) due to FCO advice. They've offered a refund, but does anyone know if a compensation claim is valid too? Or does Coronavirus count as "exceptional circumstances"? Thanks in advance.
