-
Cancelled return leg back to UK Jet2 flight
Several months ago I contacted Resolver following MSE glowing recommendation and spent hours obtaining, copying and sending information to support my claim regarding Jet2 cancelling my return flight from Faro to Newcastle despite other Jet2 flights to other UK destinations still flying. The result after several more…
-
EasyJet Infant Voucher
My flights to Spain for the family on May 2021 were cancelled in March. I opted for the voucher to rebook for free at a later date. (Email had "You can switch to another easyJet flight for free."). My youngest was under 2 so had an infant ticket which is a flat £50 return. I have rebooked for May 2022 however my youngest…
-
Refund Vortex with Virgin Atlantic and Travel2Be/TravelGineo
Hey Everyone, I'm posting to see if anyone has thought of actions that I'm not taking to resolve this issue. 1. We booked a flight through Travel2Be back in December 2019. Obviously, Corona hit and the flight got cancelled. 2. We then requested a refund, but Travel2be were impossible to contact during that time and Virgin…
-
Slightly Strange Situation - Can I Claim
So, here's the situation We were on a Jet2 package holiday in Cyprus last week. While we were there we were told out return flight time had changed and we were due to arrive back to Leeds/Bradford at 21:55 instead of 01:55. Not an issue, it was a much better flight time. However the day before we were due to leave were…
-
BA - vouchers to cash?
Hi everyone, I'm sure this question has been asked before, but I couldn't easily find the answer on the forums (please don't hate on me for creating a new thread). Grateful for advice or others experiences. Like a lot of people, we had flights with BA when coronavirus hit in March 2020. BA cancelled our flights and issued…
-
Cancellation of flights
I am currently in South Africa arrived 5th December 2020, due to fly back on 11th January 2021. My airline have cancelled my flights three times: 11th January, 1st February and now 10th February. This has resulted in my travel insurance expiring as a single trip is for 50 days. My wife and I are now stranded in South…
-
Flight cancelled
My flight with BA was cancelled. The email I was sent gave only two options: transfer to another flight or take a voucher. In the absence of the offer of a refund I automatically opted for a voucher. I have now asked for a refund which has been refused, they say I should have phoned them to discuss a refund at the time but…
-
Easyjet cancelled my return flight. Can I claim for unusable gig tickets and hotel?
I booked flights with EasyJet for October 2021. In addition to the flights, I have booked and paid for a hotel and gig tickets. In May 2021 (now) they suddenly cancelled our return flight (Wednesday) and there are no alternative flights available until the weekend. This means we will not be able to get back home and…
-
refused boarding
on 30th April i was booked onto an Easyjet flight from Alicante to Gatwick. I had all the documents with me, Negative covid test confirmation, 2 and 8 day test confirmation for when i arrived in UK and the UK government "passenger locator" form. All completed and correct. At the boarding gate the most ignorant man i have…
-
[Solved] Flight Cancelled - Refund fees?
Hey guys, I booked a flight with a travel agent a month or so ago and recently my flight was cancelled by the airline, and they said i had to contact the travel agents to process it but they're charging £50 per person for "admin fees", is this normal? Our booking was for 4 passengers so i'll be down £200, when it was a…
-
Flight cancelled and airline not giving option for new flight
I booked a flight through BA which was operated by Finnair. Cut a long story short Finnair cancelled the flights and asked me to contact BA for rebooking. BA agreed to rebook me but only within 1 year of the purchase date of the ticket. I bought the ticket in Sep 20 for a flight in Dec 20. Since it's a trip to Lapland…
-
No refund
In December last year I was due to fly to tenerife with Ryanair when we was due go Spain would not let anyone into there country but Ryanair sent the flight anyway when I tried to get a refund they have said no due to the fact that the flight went.my argument is we could not enter Spain anyway.has any one else had this…
-
Pilot Illness not an Extraordinary Circumstance
It seems as if we may fly to abroad;and quite soon. Some of us will be delayed and no doubt the airlines will deploy their excuses as "extraordinary circumstances". Crew illness is no longer among them..https://epaper.thetimes.co.uk/the-times/20210510/282647510396167
-
KLM issuing vouchers instead of refund
My flight with KLM was cancelled. I'm assuming due to lack of passengers, due to coronavirus. Instead of issuing me with a full refund to my credit card, they want to give me a voucher for the same amount to use within a year. Can they do this? By the time I get to book a flight again, the best deal might not be with KLM…
-
Flight Changes
Hi, I booked a holiday in 2019 for August 2020, this was changed to August 2021 due to COVID. On my original booking, I paid £300 extra for early morning flights. TUI have now changed the flight to late afternoon, can I get a refund on the additional amount I paid? Anyone any experience with this situation? TIA 😊
-
Ryanair cancelled Flight Oct'2017
My Ryanair flight was
cancelled the day before it was due to fly (from Seville on 10th October 2017). When I applied for compensation and expenses directly with
Ryanair they rejected my claim, stating they had given me notice of the cancellation
at least 14days in advance. This is untrue. So I then raised a
claim with…
-
Ryanair Travel Insurance Refund Problems
Hi, Due to a
time change to a Ryanair flight I was not able to travel the revised times and
so requested a refund. As the time
change was by Ryanair, I therefore did not need the travel insurance. Ryanair agreed
to the refund but did not include the insurance element of £47.48. I contacted
Ryanair online help and they…
-
Lastminute.com Cancelled Flight Refund
Flight booked for November last year and cancelled in October but received no information or notification of the refund. Phone number completely dead. Return emails from inbox I was previously discussing with are now coming back automated. My Help area of website simply states they are waiting for airline before processing…
-
Compensation claim rejected by KLM because flight was codeshare with Delta?
In February 2020 I and my partner (UK citizens) were booked to fly from Calgary in Canada to Newcastle in the UK, via Minneapolis and Amsterdam. We booked on the KLM website and received a KLM e-ticket - our return journey was a one stop journey via Amsterdam, both flights being on KLM itself. However the 'outbound'…
-
How to get refund, not vouchers, from RyanAir
We had three separate flights booked for May last year. Total cost about £350. RyanAir cancelled them due to coronavirus. I filled out the online claim form being careful to specify cash refund, not vouchers. They sent me email reply stating ' Once approved your refund request will be processed within 20 working days to…
