-
Flight cancellation of voucher booking
Hi, I recently booked a BA flight with part voucher, and majority credit card. BA cancelled the flight, and I requested a refund more than 7 days ago, and had heard nothing. When I called BA, they first of all told me the processing time is 4 weeks for refunds (which despite COVID I thought was still illegal). They further…
-
Wizzair flight cancellation - just checking my rights - UPDATED INFO, HELP WOULD BE GREAT
On a recent trip (1517km BHX to KRK) our outbound flight was repeatedly delayed and then eventually cancelled/rescheduled to the following day. Original flight 01/10/21 08:35, eventual rescheduled flight 02/10/21 17:25. We were only told this was due to a technical problem. There was no Wizzair representative in the…
-
Another Vueling struggle
My flight was cancelled on 1st October and I was sent a link asking if I would like a refund or credit, I selected refund. I then received an email directing me to a 'chatbot' link to fill out my details. The link failed to work, with an error message upon completion. Since then, I have spent over 3 hours on the phone…
-
Easyjet disruption vouchers from a 2020 booking
I cannot get a response regarding the disruption vouchers i was promised i asked for them 2 months ago filled in the required forms but no reply - EasyJet customer service say its handed by a 3rd party but what can you do when you cannot get a response for the 3rd part customer service Any advise please
-
easyJet vouchers
I have 2 vouchers from the same cancelled easyJet flights. They expire on 9 December. I am trying to redeem them both against a new booking but there is only space for one! What can I do please?
-
Lastminute/Jet2 flight moved and missed without being told.
Hi All, My wife, 2 children and myself went on a short break to Jersey, the outgoing flight was successful although we received an email from Lastminute.com many weeks before departure advising us of a TEN minute change which was obviously of no consequence. However the return flight which was meant to be at THREE oclock…
-
Unable to contact Vueling Airlines
Hi, I recently had my flight cancelled to Barcelona with Vueling airlines. As they cancelled the flight & moved it by more than 5 hours I am legible for a refund. they have accepted my request for the refund to which they gave me a link to enter my details in. The link takes me to 'ChatBot' & asks me to enter each detail…
-
Thank you BOTT+CO
"We have an important update regarding your claim for TOM2691 from Sur Reina Sofia Airport to Manchester International Airport on 3rd March 2018. We're delighted to tell you that the airline has agreed to settle your claim!" Just got this by email today! About £225 to come. Fortyfoot
-
British Airways and Ryanair to be investigated over refusing refunds for flights passengers legally
British Airways and Ryanair are to be investigated over concerns they broke consumer law by failing to offer cash refunds to passengers who couldn't legally travel due to Government restrictions during the Covid-19 pandemic... Read the full story: 'British Airways and Ryanair to be investigated over refusing refunds for…
-
EasyJet cancelled flight - options
Dear all, On the EasyJet website under cancelled flights it clearly states that you can: * Switch to another flight for free. You can search easyJet flights and make changes to your booking yourself via Manage Bookings. When making changes online, you can choose from any alternative flights on the same route. If you'd like…
-
Diverted Flight due to Volcanic Ash
On a recent BA flight to Tenerife from London on reaching Canary Island flight went into holding pattern over Grand Canary. Pilot informed passengers that news from Tenerife airport was airport was fully open, but BA operations were concerned due to volcanic ash in area. After 1 hr flight landed at Grand Canary, after 2…
-
Flight now dropping passengers off at different airport before our own destination
Hi, Jet2 have informed me that our 3 hour flight to Ibiza from Glasgow will now be 4.5 hours as we are now dropping passengers off in Majorca first (the Majorca flight has now been cancelled). Jet2 say no compensation is due as our flight number has not been changed nor has the delay exceeded 12 hours. They make no mention…
-
Airline claiming the compensation claim is outside 6years
Hello I wonder if anyone can help me please. I had a delayed flight on 21/9/2015 from Mykonos to Gatwick. As it was the last flight of the day, the airline arranged overnight accommodation and the flight took off the following day. I had booked for 5 passengers. Unfortunately I only sent the claim request to easyJet on…
-
Flight cancellation - entitlement to re-routing
Dear all, Just a few questions around re-routing, an EU261 option, following a flight cancellation: 1) Do I buy the new ticket myself and claim it back from the airline as an expense? (ie I buy a BA ticket but claim it back from EZY, who cancelled my flight) OR should it be EZY buying my BA ticket for me? 2) Does anyone…
-
Ryanair flight reschedule
Hoping for some advice please. Due to return from Malaga to Prestwick on 30/9 at 9pm with RA. Yesterday (20/9) they sent notification of a reschedule, with the new time being 11.45am on 4/10. Have requested refund for return flights and booked alternative with EJ, travelling a day late and to a different airport. Mounting…
-
Guernsey to UK flight cancellation expenses
A relative of mine was travelling yesterday from Guernsey to the UK (Southampton). Their original flight was cancelled owing to a technical fault. Another flight was arranged 2 hours later but this was later cancelled due to fog. They were transferred to another flight the following morning as no more flights were…
-
Cancelled or not cancelled?
Upon logging into 'Manage My Booking' with BA there was a problem. So I contacted BA about our flight - Edinburgh to Brisbane. I was told that there was no longer a flight and that the flight had been cancelled. Ok, that sucks. I have since contacted BA, earlier today - Thursday, Sept 9 (I had tried many times previously…
-
FLIGHT BOOKING AND CANCELATIONS THRU TRAVELBAG
My daughter and friend booked a number of International Flights with TravelBag. As CoVid struck and flights were cancelled, the pair returned to the UK. This was over a year ago. Despite our attempts, TravelBag have not refunded either a Thai Airways or Virgin Australia section of the ticket. They blame lack of response…
-
jet2 LS767 ( manchester-corfu ) 07/08/21
so we booked a last min holiday with jet 2 and upon check in was told 1-1.5h delay as stopping at Birmingham to pick up 60 passengers was bit pain but was ok so as we taking off was a issue with the plane so had to change plans in manchester and crew took over 2h so we landed 3.22 late we jumped a taxi as no way taking…
-
Falkland island airbridge
hi,I am looking for information as to whether the airline that operates the Falkland Island airbridge. Air Tanker Commercial, can be liable for flight delay compensation?These flights are consistantly delayed, usually by the weather on the islands, not an issue, but fairly frequently by engineering or staff issues. As a…
