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Delay compo- Have I been paid correct amount
I recently claimed through my credit card under Section 75 for flight delay compensation that Etihad refused to pay out on. They considered it a breach under EU261/2004 legislation that is written in to UK law. But, I believe they have got the amount incorrect. They paid £260 per person but I believe that I am entitled to…
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Moved: What's the standard process?
This discussion has been moved.
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Flight Cancelled by Airline (via Opodo) - Potential refund timeline shows 3-6 Months!
Hello, I booked return flights in Jan for travel in late March for the family that involved a stopover in Munich via Opodo (Lufthansa) On 16th Feb, I got a notification that the outbound leg of the flight is cancelled by Airline and an alternative may be provided in 24/48 hrs. Waited for 5 days and decided to cancel the…
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Delayed more than one night
Hi all, I’m currently in a hotel at Newcastle airport. I was due to fly to Bristol yesterday but the Flight was cancelled. I managed to book in myself Andrew is booked into the hotel for last night. There is no flight schedule today my flight is tomorrow afternoon I am unable to get hold of easyJet to book my accommodation…
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Entitlements - Food Expense
Hi, our easyJet flight has been cancelled due to the storm. We will be departing around 35 hours later than planned. They have provided a hotel but I wanted to check whether they would be expected to cover food expenses. I believe they are based on T&Cs and therefore what is a reasonable value for breakfast lunch and tea?…
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Aer lingus flight cancelled at gate?
Hi guys this has never happened to us before but we was all checked in at gate ready to fly on our dream holiday to florida last week and an announcement came over saying technical issue with the plane and we could see they was working on the engine, an hour later they announced flight was cancelled and would put us in a…
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Is Compensation available on a Emirates flight from Dubai to Birmingham (Bhx) UK.
Please can anyone help. Me and my partner were delayed 13 hours last week on a Emirates Flight from Dubai back to the UK. They sent me the certificate showing this and have admitted it’s their operational fault, (they turned the flight around mid air and took us back to Dubai saying the toilets were broken!!!) I have…
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Flight delay due to snow
Hello everyone, am looking for some advice please. On 18 March 2018, my BA flight from Gatwick to Glasgow was delayed by over four hours. The reason given by the pilot was that there were insufficient de-icing units to cater for all the planes in Gatwick. It was bitterly cold that weekend however the weather had been…
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Cancelled flight/refund cheque
I was in the USA in December and had a flight with Frontier airlines from Washington DC to San Deigo. The flight was indirect, second leg was cancelled and we were left stranded and told to make our own arrangements to get to our final destination and they would reimburse up to $300. I put in a claim with them for $249 to…
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Flight cancelled - what counts as re-routing or alternative?
Appreciate help on this. I am in the middle of claiming via the adjudicator against TAP Air Portugal for a diverted (cancelled) flight and they are Defending against it on the basis that I rejected the alternative provided. Situation is: I was on a flight Porto to London City which was diverted to Amsterdam due to bad…
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Air France Flight cancellation
Hi all, I tried to find the master thread for this but couldn't. Anyway we had our air France return leg from Prague to the UK cancelled on the 31st of January 2021. We were informed of this on the 21st January and offered alternatives either 2 days after our original date or two days earlier. We elected not to take them…
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Denied boarding by Iberia because ticket not issued correctly
Hi I would like to make a claim, but not sure against whom and under what circumstances, bellow is the background: I [ The Card Holder ] bought a ticket directly from BA website for my wife and two kids, however the it was cancelled but was offered another flight with Iberia, BA assisted me with this, so the carrier is…
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Still waiting for refund
We booked flights with Rayanair on 16th November 2020 . Flights cancelled due to covid . We was issued a voucher and use on 1st Feb 21 flights cancelled due to covid . We are Still waiting on refund. Numerous amounts of emails sent by us . All they put is apply for refund which we have done so many times . No one to speak…
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Ryanair rip off
My wife and I travelled to Spain last month and before we went the guidance on BBC news was on return to take a lateral flow test two days after return . On returning from the Spanish airport we were asked for a passenger locator form. I asked to do it on the plane or on return to UK. Ryanair staff refused and told me that…
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Flight schedule change, arrival time 4hrs+ later
BA has sent an email about a schedule change for a flight (6,000km) in 17 days time. The amended time will mean I arrive back in London 4hr15min later than the original time. I am looking on the MSE article around flight delays and also the CAA advice, which leads me to believe if the flight goes ahead at the new time, I…
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Which flight do I claim for? Cancellation or delayed?
Hi, I’m a newbie so go gentle! We recently had a flight from LHR-JFK cancelled within an hour of take off, we were a the gate. Do we make a claim for this flight OR the flight we were transferred to? The LHR-EWR flight was due to depart at 10.45 which went tech whilst we were sitting on the tarmac and actually departed at…
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misinformed of flight cancellation by agent
so a month ago i had booked return flights with loganair through lasatmin.com.... 2 days before the flights lastmin emailed to say the flights had been cancelled and to contact loganair... my efforts to get through to logan air were unsuccessful so, as i had to be at my destination no matter what i booked alternative…
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re schedule or cancelled flight?
Am I correct in thinking that the difference between a re scheduled flight and a cancelled flight is if the new flight number is different from the original? And if so would I be entitled to a full refund if my new flight number is different from the original and i choose not to take it? TIA
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Moved: Prague hotel closed on arrival
This discussion has been moved.
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Ryanair MCOL Money Claim
Hello like most people I have consistently told to accept voucher or wait an indefinite period up to 1 year to receive a refund. I have screen shots from numerous chats. I have started a charge back but though that I would also try a MCOL Money Claim. They have acknowledged the claim and dispute it in its entirity. I have…
