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Flight delay compensation

If you're claiming compensation for a flight delay and want to discuss it with other MoneySavers, here's the place.

Contact details for TUI flight delays
Hi Would anyone have contact details for TUI flight delay claims - I have filled in online form but keep getting the “flight does not exist” reply .. it did as per booking info Telephone number or email would be great Thanks
Have I left it too late to claim
Hiya we booked a holiday in 2020 with Thomas Cook. We were at the airport we did not know what was going on when are departure time come and went. No body told us anything. We later learned they had gone bust. We should of been in turkey just after 1am the next day. But we had to drag out cases across a cobbled carpark…
British Airways - Is This Acceptable?
I went to Cyprus in September 2021 with BA, and when booking through On The Beach in March 2021, there were 2 flights showing on the departure and arrival dates I was looking at. Departing, there was an early morning flight and a mid-morning flight. The mid-morning flight was preferable for travelling with a child and an…
Compensation for a cancelled flight that's 3 months away?
Hi there, I’m new to the forum so please go easy! Theres probably someone else who’s asked a similar question to this so if someone could point me in the direction of some similar answers that would also be very helpful. I booked a KLM flight through KLM from Southampton to Amsterdam in Mid June at 9am and have recently…
Dont be tempted to find an alternative flight unless youre prepared to waive your full refund
Just been through a long process of trying to get a full refund out of BA after they cancelled my flight back in 2020. As the flight was 'key' to getting me and my family down to London to start a package holiday (ie just connecting flight), I was desparate to try and find an alternative flight and the one BA suggested…
Air Austria woes
HI We booked with Air Austria to fly on the 18th Feb from Heathrow to Bangkok, via Vienna. We left Heathrow at bit late (Storm Eunice) and instead of arriving in Vienna at 22.55 we got in at 23.42. Our Air Austria connecting flight was due to leave at 23.20 and I have checked the times, and it did not leave till 23.35. So…
Non-EU Missed Connecting Flight Complaint/ Compensation?
Hi everyone it's my first time posting and here are the details of my question I recently had a flight booked with Qatar from Cape Town to Manchester via Doha. The first leg of the journey (Cape Town to Doha) was delayed approx 2.5 hours on the tarmac due to an electrical fault. This resulted in me missing my onwards…
Cancelled and delayed
Hi, we had 2 flights cancelled by jet2 then a third delayed. They did pay for accommodation etc but my partner is self employed. Can he claim loss of earnings for the 2 days where we didn’t get back? thanks
5 hour delay due to "circumstances outside of airline's control" = no compensation?
Sorry to post if this has been asked before, I expect it has but could not see exactly where. Recently my family flew to Spain. Our flight was delayed by just under 5 hours. Instead of arriving at 8pm, we arrived at 1am. We had booked a hire car to get us to our destination about 50 miles up the coast, but the office had…
Delayed Flight - "Exceptional Circumstances"
Apologies if this question has already been answered – if so please point me in the right direction. We were delayed 10+ hours on a 10 hour+ BA flight from SJO to LGK. The reason given (both on the flight and later) was that a pilot had been injured (leg injury while out jogging) between flights and because the plane…
British Airways Voucher issue
I had two vouchers from BA to use , due to a return flight being cancelled as a result of Covid . In January 2022 I contacted BA and booked another return flight and got a really good price as it was booked in the sale period. They said that i would receive an email confirmation, when the back office matched my vouchers to…
Emirates claim tricky circumstance for cancellation am i covered?
My flight was cancelled due to a baggage handler being killed on the ground. Emirates say it was out of their control but i have been sent an internal memo sent to heathrow staff which admits the staff member was asked to help due to being short staffed and wasn't qualified or been trained to be doing the job
Easyjet flight cancelled day after Storm Eunice
Hi We had a flight cancelled on Sat 19th Feb. Easyjet have refused my claim for compensation due to bad weather, however our flight was the day after Storm Eunice, and weather was absolutely fine. I realise it might have been a knock on effect, but other flights went to/from our departure and arrival airports. Can I…
TUI made claim, acknowledged that I am entitled to compensation
Then I have not received the email with the correct form to make the bank transfer. The award was acknowledged on 6th February 2022. I have used DMs on twitter to contact and provide details as the TUI website doesn't offer any approach other than the claim form. Any ideas how I could expedite recieving the appropriate…
British Airways - disrupted journey both outgoing and incoming!
We had a holiday booked with BA, which included flights from Newcastle to Reykjavik, via Heathrow. I also booked the hotel in Reykjavik and an overnight hotel at Heathrow on the outbound flight. This was all in the same booking. Outbound: should have flown on the Friday evening to Heathrow, stayed over and flown to…
TUI - Problem with Flight Delay Compensation Form
The online TUI flight delay compensation form appears to be deactivated and is preventing me from submitting a claim. I have tried various browsers on my PC and Smart Phone with no success. Has anyone else encountered similar problems and could you advise a workable solution. General contact with TUI has been extremely…
Delay compo- Have I been paid correct amount
I recently claimed through my credit card under Section 75 for flight delay compensation that Etihad refused to pay out on. They considered it a breach under EU261/2004 legislation that is written in to UK law. But, I believe they have got the amount incorrect. They paid £260 per person but I believe that I am entitled to…
Moved: What's the standard process?
This discussion has been moved.
Flight Cancelled by Airline (via Opodo) - Potential refund timeline shows 3-6 Months!
Hello, I booked return flights in Jan for travel in late March for the family that involved a stopover in Munich via Opodo (Lufthansa) On 16th Feb, I got a notification that the outbound leg of the flight is cancelled by Airline and an alternative may be provided in 24/48 hrs. Waited for 5 days and decided to cancel the…
Delayed more than one night
Hi all, I’m currently in a hotel at Newcastle airport. I was due to fly to Bristol yesterday but the Flight was cancelled. I managed to book in myself Andrew is booked into the hotel for last night. There is no flight schedule today my flight is tomorrow afternoon I am unable to get hold of easyJet to book my accommodation…

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Flight delay compensation

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