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claiming for delay AND cancellation on one flight
hi- im wondering if anyone has any expertise on this. Im assume lots of people have had a similar situation in last few weeks and would also like to know the answer. Our Wizz air flight was delayed by 7 hours- that time we spent sat in the airport with no info. After 7 hours they finally told us it was cancelled and to go…
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Return flight cancelled
We’ve booked our honeymoon and easyjet have cancelled the return flight so rang and was told they would provide extra 2 days accommodation but now that has been denied as it’s over 14days to the flight .. but the lady dealing with it changed our return flights so now we’re not entitled to compensation either No idea which…
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'Extraordinary circumstances' - Easy Jet
I was due to fly from Edinburgh to LGW at 17.55 however EasyJet cancelled the flight. There wasn't any other flights from themselves departing that day so I booked a flight with BA arriving at LHR. Easy Jet are citing 'air traffic control restrictions' as a reason as to why this is an extraordinary circumstance. My…
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21hr delay of TUI return flight from Kefalonia 16 May - Compensation?
As above, anyone know whether or not TUI are paying compensation? TUI stated delay was due to original flight not being able to land due to fog, but we didn't see any fog?
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Outbound Easyjet flight cancelled - what happens to my return flight?
Hi all, as with many other passengers, Easyjet have cancelled my outbound flight with only a week's notice. Can someone explain what my rights are around what would have been my return flight, which has not been cancelled by Easyjet (yet)? That is, if I ask for a refund for the cancelled outbound flight do I automatically…
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Flight delayed due to ‘operational disruption’ compensation due?
Hi Our flight TOM139 from Montego Bay to Manchester was delayed by 4 hours yesterday. The reason given by tui for the delay was operational disruption. Could anyone advise if we are entitled to any compensation or would this reason be classed as outside the airlines control? Which is pretty much what I overheard a flight…
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Cancelled BA flight
Hello There were 11 of us booked to fly from Madrid to Gatwick on Thursday evening We were moved to a flight via Lyon with a six hour stop over there. There are 4 children and 1 baby. The flight they offered returned to Heathrow and our cars were at Gatwick We moved our flights (which took two hours to sort) which left 12…
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Compensation even AFTER accepting refund due unsuitable alternatives (and booking own return flight)
Dear all, This is my situation: * Booked Easyjet return flight (LGW-LUX-LGW) * 7-14 days before the departure of my return leg (LUX-LGW), I received an email telling me that my return flight was cancelled (this was before my outbound leg, i.e. I had not yet left London) * Email mentions I can choose between alternative…
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Virgin cancelled flight
My son has had his flight to Cuba in November cancelled by Virgin, (booked in January), he says they are are going to refund the cost back to his card. If he books with another airline it will cost him about 50% more. Now, this is the thing, I heard the travel expert Simon Calder saying on the radio a couple of days ago…
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Seeking compensation for money lost due to passport delays?
Those who lost their holiday money due to passport delays......can we not get a lawsuit going for everyone who has suffered? Why should we loose out?
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How do I find information about a cancelled flight from 2019? I do not have my emails anymore.
In 2019, My husband and I had a flight booked to Salzburg with Ryanair on either Sunday 18th or Sunday 25th August 2019. About a week beforehand, Ryanair cancelled the flight and put us on the flight the previous day (either Saturday 17th or Saturday 24th August 2019). We could not get the extra night in the hotel we had…
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Missed My Flight as I had to check in with the merchant - I couldnt find them
Dear All My daughter and I were unable to make our connecting flight as we had to collect our boarding passes from the merchant at Athens. We could not find The Merchant _Sky Express) we were running around the whole Airport - by the time we found the merchant we missed check in - we then had to purchase flights from…
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BA refused my claim citing COVID-19 as reason.
I was due to fly home from Israel on 1st April 2022. When I arrived at the airport the check in board said my flight was cancelled. First I had heard of this despite BA having my phone number (for SMS notifications) and my email address. They bussed us off to a hotel for the night, when we got to the hotel we could not…
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TOM5751 cancelled from tenerife yesterday ,compensation due ?
hi, my sons flight from Tenerife to Norwich was cancelled yesterday 22nd May. ( flight from Norwich was cancelled as well so the plane never got to Tenerife) they needed to get home and Tui didn’t know when they could get them on another flight so they booked a flight with jet 2 back to Stansted ( about 3 hours after their…
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BA refused boarding
August 2021 me and my family needed to travel to Sweden. Sweden had a covid travel ban from UK at the time but with some exemptions: - EU citizens - visiting a sick relative We booked flights with BA. We were visiting my mother in law who had cancer at the time. We took the following to the airport: - doctors letters (in…
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Compensation question
Morning All, Was meant to fly to Italy on Friday but due to a general strike in Italy the flight was delayed by 24hrs. As we were only going for 2 nights this meant it wasn't really worth going so we decided the best option was to try and cancel and re book for another time. Due to the late notice of the delay and the…
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Enforcing Your Rights
I was listening to a horror flight story this morning concerning EasyJet but leaving that company aside I was wondering, what are passengers rights and perhaps more important how to claim them? Let's take the case where you are booked on the last flight out of an airport to your destination and the flight is cancelled, for…
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Wrong bank account for compensation British Airways
My husband and I had booked two separate flights to go to Hamburg in April. The reason why we booked separately was because I had vouchers and Avios points, and cannot use them for one booking. We've done this before with BA and it's worked. We usually ask if we can sit together when we check in, so all works out. So when…
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British Airways flight cancelled (again!))
Hi Sorry to sound like a broken record but we were due to fly to Malta on 'that' weekend where BA basically had a meltdown. 10 hours before our flight they sent us an email saying it was cancelled and directed us to select a new flight on their 'manage my booking'. We went to that portal and it offered us no flights!! So I…
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Flight delays due to technical problem
I had a flight delay yesterday the 10 th of May. Flight was from Belfast George Best the city airport. Flight was Aer Lingus under Emerald Airways to Leeds/Bradford Flight departure.was 15.10. We taxied out when the Captain said there was a technical problem so we were returning to the stand. He said that engineers were…
