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Flights cancelled but TUI refuse to admit it!
Please help me! We're supposed to be flying to Hurghada, Egypt on Tuesday 21st June for my husband's birthday, with our three children. I found out, quite accidentally, on Friday night that our flights to and from Hurghada from Bristol Airport have been cancelled. I booked the package holiday through TUI almost 18 months…
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Flight diversion
Hello ...me and my wife were due to fly from tenerife last friday 10/06/22 at nine oclock after a two hour delay we finally got off the ground flying to Birmingham, however half an hour into the flight to our horror there was a problem with cabin pressure and had to return to tenerife, we were put up in temporary…
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Easyjet flights for 15th June cancelled - Refund taken but am I entitled to any compensation?
Flight for this Wednesday has been cancelled today, have taken the option to get a full refund for both legs of the journey. I've read the compensation guide and am not sure I can claim any compensation, it says I can claim if cancelled within 7 days but continually talks to compensation depending on the replacement flight…
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TUI flight delays - interpretation of EC261 rules
Earlier this month we were delayed over 24 hours flying back from Egypt. The original plan was to take us to a hotel in Sharm but this was then changed to Kos where we flew to in the early hours of the morning (then taken to a hotel for the day before flying home later that evening). We applied for compensation and after…
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Cancellation by airline after ticketing but before collection. Do compensation rules apply?
I bought a ticket for my sister-in-law last month. When she went to check in she discovered the carrier had cancelled the reservation even though payment had been 3DS authorized and ticketed (status OK). Credit card company confirmed payment not rejected, simply not collected within the 7 days allow. We assumed a !!!!!!…
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Virgin sold ticket to SA using another carrier as part of journey - does this impact on compensation
We booked an Upper Class ticket to Cape Town in South Africa. Currently they don't fly direct so for flight from J'burg to Cape Town they sub-contract to another carrier. When we went to book in for the first leg of our return journey we were told we were 'too early'. Then a message appeared to say our flight had been…
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How do I calculate the distance of a connected flight?
I've had part of a flight from Edinburgh to Hannover via Frankfurt cancelled/rescheduled 2 days prior to departure. I arrived in FRA on time but my onward flight was cancelled/rescheduled to a flight 6 hours later. Which has a tool to write the letter for my claim and this calculates the direct distance between Edinburgh…
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Flights cancelled
Hi Scenario - Hotel booked up front and paid for direct on the internet. Who is responsible for any amount lost due to delayed/cancelled flight with EasyJet. (Booked direct and separately) EasyJet or insurance company. Any help appreciated and thanks.
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Are Tui quick to pay flight delay compensation?
Filled in their website claim form but frustratingly haven't had an acknowledgement so beginning to wonder how long they typically take.
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Cancelled flight impacts my connecting flight
Hi, I was booked to fly back to Scotland from Athens via Gatwick in September and Easyjet have cancelled the Athens to Gatwick leg and offered a later flight. It means I miss my connecting flight to Scotland (also with Easyjet). Will they charge me to amend the Gatwick to Scotland leg? I'm thinking I will now have to fly…
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From landing time 3 hours to disembarking for special assistance passengers
Our delayed landing in Manchester was over 3 hours, I have a compensation claim with tui for this, however, afterlanding it took another 3 hours to get an ambilift to get special assistance passengers off the plane, my husband then had to push me thru to security and baggage as no assistance staff available. Extremely…
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Flight cancelled whilst boarding !
Please can anyone advise what to do next? tui package holiday cancelled to Turkey after being delayed whilst we were checking in rescheduled twice to later the next day then completed cancelled whilst on the concourse to board plane. We have completed the tui online flight delay compensation form several times and it keeps…
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Flight cancelled and rerouted my rights?
Hi all just need bit of advice. My flight was cancelled from paris to manchester. The next flight to manchester was 4 days later as all other flights had been cancelled. They offered to fly me from paris to gatwick the same day having 3 children and my wife with me i felt this was the only choice I had. When getting to…
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Missed connection due to airline delay - any compensation?
Hi all, I would really appreciate some guidance regarding our compensation claim with Lufthansa flying from Turkey IST to UK LHR (via Germany FRA). This journey was made with 3 young children. Lufthansa rep advised me to put in a claim for the delays, but recommended that I include the amount of compensation I am entitled…
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TUI cancelled flight less than 7 days
Confused after reading about cancelled flight less than 7 days. Don’t understand about which category to choose about 1hr+ early and 2hrs arrived late. Haven’t taken the flight as it was cancelled less than 7 days. Flight more than 1500km and less than 3500km. What will I get? thanks
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What's my rights even if Easyjet give more than 14 days notice of cancellation.
Easyjet informed me (by giving more than 14 days notice) our original flight had been cancelled but they transferred us to another flight departing same day but 30 minutes earlier. Since last week I have been checking the Easyjet departures to this destination and so far they have cancelled nearly all of their morning…
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Return flight cancelled - returning day early
Hi there, our Easyjet return flight was cancelled with less than seven days' notice - no reason given at this stage. We were offered an alternative flight back for either the day before or the day after the original date. The day after wouldn't have worked for us, so we opted for the day before. Does anyone know whether…
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Am I entitled to compensation? change of itinerary
Hello I was scheduled to flu Man - BRU - TLV with Brussels Airlines. I was on my way to the airport 3 hours before the flight when I got a message from Brussels Airlines that my Itinerary has changed and I will now be flying 6 hours later from Manchester to Athens and a stopover of 7 hours, with a flight to TLV landing at…
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Compensate from one airport to the original within UK
I am disappointed that upon flight back to UK being cancelled and only option was to return to UK to alternative airport, that reimbursing fuel to travel to correct airport to collect car and get home is not being paid. Is it correct that as long as the airline get you back to the right country, getting back to the right…
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How would I go about getting a recording of call with Wizz Air?
My flight was cancelled 3 hours prior to departure. I called their helpline on the piece of paper that was handed out to us by staff at Gatwick. The person on the phone said the next flight they could move me to was in three days time, which wasn't acceptable given my return flight was in six days time and would…
