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Easyjet denied replacement flight claim- I'm VERY stressed
My flight with my husband and son at 8pm Geneva-Edinburgh with Easyjet last Monday was first delayed until 11pm then cancelled (at approx 6pm). I called them to try and be put on an alternative flight, there were none that week. She said they would process a refund. I asked if I could book with another airline and claim…
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How can I check details of delayed flight from 2019, please?
Hi. In May 2019, we had a delay to a flight of, I think, five hours, from Norway back to Manchester with SAS. They warned us by email that there was strike action and the flight would likely be delayed (I have these emails) but we were notified of the actual delay by text so don't have those details anymore. We rebooked…
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Extra flight compensation?
Hi, our flight with eurowings got cancelled as we go to border patrol coming back from stockholm. No explanation or alternative flight was offered. We had to pay for a BA flight to Heathrow, train back to Bristol and then train to Birmingham airport to collect my car. I can see we can claim for the cancelled eurowings…
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How to email SAS
I’m having to put in a claim under EU261 due to the recent SAS strike. I’ve completed the ML claim template but can’t find an email address to send it to. I used contacttoflysas@sasair.com but they said I had to either call or use chat, both of which take literally hours to get through to (I’ve currently been on hold for…
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Which Law?
My Wizz Air flight from Poland to Luton was cancelled in June this year. I am using the MSE template letter to claim compensation which has two options for which law to quote. Am I claiming under UK law as its post brexit or under EU law since Wizz is an European airline and the flight was from Poland?
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Help pls - luton melting runway. Flight cancelled -what to do?
Sorry, very grateful for any concise quick advice. My friend is at Luton Airport. The runway melted in heat and his flight is cancelled. He - and no doubt several hundred others trying to find out what to do. Please can anyone advise? Is he entitled to hotel accommodation, assuming the flight might take off tomorrow…
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EasyJet refuse taxi fare refund
Hi all, my very first post on this forum so apologies if wrong category etc. I was flying with EJ on 18/07/22 from Marrakech to Luton. Due to weather and damage to the landing strip plane was diverted to Gatwick. Putting aside few other issues I had with EJ all passengers were told after 1,5h sitting in the plane that we…
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Information requested by British Airways
I’ve submitted a claim to BA for compensation for my cancelled flight (cancelled less than 1 week before I was due to travel). I was offered alternative flights but choose not to take them as they didn’t fit in with my plans. In particular, the inbound flight offered was more than 8 hours earlier than the flight I had…
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Failed easyJet claim
Hi, I’ve seen lots of threads about flight cancellations but not seen this exact question, apologies if it’s duplicate of another thread. Our EasyJet return flight from Menorca to Gatwick a couple of weeks ago was cancelled with just 3 hours notice, first we learned about it was turning up at the airport. We hastily…
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BA rerouting - compensation
Hi all. I have, yesterday, had a flight cancelled by BA. Well, one leg of a flight - my Manchester - Heathrow leg cancelled, but my ongoing flight to Montreal is still flying I was given two options - remain with Manchester as my starting point (but, then adding 7 hours at Heathrow) or reroute with my flight starting in…
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Virgin Atlantic refusing to reimburse us, what are we entitled to?
I'll try to be as concise as possible with this however it's a long story! Last month we flew from London Heathrow to Honolulu via Los Angeles. About 1hr into the LHR-LAX flight, our plane had to return to LHR due to a technical fault on the aircraft. It turns out it was an error from a member of ground crew who left a pin…
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Really stressed as bill for extra flights etc due to cancellations has come through?
Hi. I have made a couple of posts re wizz air flights being cancelled etc. Claim made 35 days ago and all additional costs now on credit card bill and need to be paid. Its a huge bill being a few £000 as we had to buy 6 extra flights. Is there generally an expected time frame when we should be reimbursed as feel stressed…
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Tui - Flight Delay Compensation Form - Not working?
Hi, successfully submitted a form lastweek and 2 out the 5 of us were rejected as not on manifest. Have to submit a new form but lo and behold the form is not working? Has anyone had any issues with the Date of Birth field? Has anyone successfully submitted a new form in last few days? If so what web browser? i have tried…
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Can anyone help with my EasyJet compensation claim? Won't pay for taxi, and lower than expected.
Hi, Ill try not to waffle, here are facts of our claim. * x2 adults / x2 children (children needing assistance as have learning challeneges) returning home flying from Ibiza to Luton. * Original Flight Time 00.05 * Notified earlier in the day of estimated delayed take off at 02.42 * We recieved an app notification the…
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Light delayed, landed over 8 hours late, can I claim for taxi expenses on top of the standard comp?
Our Easyjet flight was disrupted and they had to fly another plane from Luton to pick us up. The compensation is fairly clear cut, however I am unclear if we can claim the Taxi fare we had to pay out. The flight was due to land at 6:15pm and we were going to get a train home. The plane landed at around 2:50am and the first…
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EasyJet cancelled flights - expenses claim
I submitted an expenses claim to EasyJet for a cancelled flight from Faro to Manchester on the 09/06/22 and have today received their decision. They have agreed to pay some items but not others and to be honest, their decision making is unclear and confusing. They have agreed to pay: PAID: taxi from Faro airport to the…
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Cancelled flight and delayed alternative flight
My son in laws flight was cancelled on way to Zante airport. He was flying into Cardiff and was given an alternative flight to Manchester which was delayed (not sure exact time of delay) but by the time Tui got him to Cardiff his arrival time was 9 hours late. He has been given £300 compensation surely he should get the…
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Not sure if eligible for compensation
HI all, Was due to travel back from Malaga on 20/06 at 00.05 on Easyjet flight number EZY8616. When i arrived at the airport i was informed the flight was cancelled a few days earlier and all passengers had received an email. I had not received an email, only one two days before from Easyjet to say there may not be…
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Tui Package holiday, lost day to delay, advice please?
we had a 3.5 hour delay on our flight to ibiza then a further couple of hours delay at the airport in ibiza as the flight arrived so late the baggage handlers werent available, then the transfer coach was delayed as they had lost a families luggage and we all had to wait on them submitting a claim. instead of arriving…
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Waiting for Wizzair flight cancellation compensation under EU regulation
According to Wizzair website, the ensure you will get an answer within 30 days. I am already waiting for 45 days and so far nothing. Their customer service cost 1.85EUR per minute, and apparently their are useless. Has anybody experienced anything similar with Wizzair? any advice on how to resolve this?Thanks, Al
