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Flight delay compensation

If you're claiming compensation for a flight delay and want to discuss it with other MoneySavers, here's the place.

Travel Insurance Scam?
Here is a WARNING for anybody considering buying travel insurance from 'Staysure Travel', using the insurance 'Great Lakes Insurance SE' administered by 'Ergo Travel Insurance Services Ltd'. I bought an Annual Multi Trip policy from Staysure in December 2021 for £51.16 and I have experienced huge problems with this…
Lounge Pass - Flight Cancelled
Hello, My flight was cancelled during check in by mobile, i had a booking in the Gatwick airport lounge for 4 people, however obviously i was unable to make this due to the cancellation of the flight. I tried canceling but it was too late. Would i be able to claim this back with the airline that cancelled as part of my…
TUI offering alt flights, can we still claim comp even if we fly?
Hi All So we were due to fly to Antalya with TUI tomorrow but they have cancelled our flight and offered an alternative for 3 days later. My question is are we still eligible for compensation even if we still fly as it could technically count as a delay?
Travel compensation
Travelling by EasyJet to Madrid with 8 friends. We were 5 minutes away from going through security when we got notification that the flight had been cancelled. After 2 hours of getting no where we decided to opt for for a flight that easyJet offered for the same time the next day at 18.0 hours and to be put it up in a…
Emirates delay pilot illness
Hello we were impacted by 26 hour delay due to pilot illness in emirates flight from Newcastle! we have made claim to emirates who have said it’s extraordinary circumstances and have refused any compensation. I have read of cases where this is not extraordinary circumstances ! enieates have offered 51000 air miles per…
Easyjet flight cancelled and trip cut short for alternative flight
Our outbound flight was at 5:55 Thursday am. Easyjet sent an email at 10pm Wednesday evening (that was not received due to being in bed, we had an early start) to confirm our return flight scheduled for the Sunday had been cancelled and our new flight was now Saturday afternoon. As we were put on another flight can we…
Is there a set time by which an airline should respond to a claim?
Hello all We have recently returned from a holiday and like many others had significant delays to our return home. There was no support from the airline and we are £'000s out of pocket as even the rebooked flight, following a cancellation was also cancelled! I am just pulling together the claim and am wondering if there is…
Pulling my hair out!!
I've used your template letter/email to start a compensation claim (really good by the way) but SAS (Scandinavian Airlines) allegedly do not have an email address for customer services for me to send it to. I've sent it to the contact us email and they just sent it back saying they couldnt help but to go online. I've done…
Flights cancelled but TUI refuse to admit it!
Please help me! We're supposed to be flying to Hurghada, Egypt on Tuesday 21st June for my husband's birthday, with our three children. I found out, quite accidentally, on Friday night that our flights to and from Hurghada from Bristol Airport have been cancelled. I booked the package holiday through TUI almost 18 months…
Flight diversion
Hello ...me and my wife were due to fly from tenerife last friday 10/06/22 at nine oclock after a two hour delay we finally got off the ground flying to Birmingham, however half an hour into the flight to our horror there was a problem with cabin pressure and had to return to tenerife, we were put up in temporary…
Easyjet flights for 15th June cancelled - Refund taken but am I entitled to any compensation?
Flight for this Wednesday has been cancelled today, have taken the option to get a full refund for both legs of the journey. I've read the compensation guide and am not sure I can claim any compensation, it says I can claim if cancelled within 7 days but continually talks to compensation depending on the replacement flight…
TUI flight delays - interpretation of EC261 rules
Earlier this month we were delayed over 24 hours flying back from Egypt. The original plan was to take us to a hotel in Sharm but this was then changed to Kos where we flew to in the early hours of the morning (then taken to a hotel for the day before flying home later that evening). We applied for compensation and after…
Cancellation by airline after ticketing but before collection. Do compensation rules apply?
I bought a ticket for my sister-in-law last month. When she went to check in she discovered the carrier had cancelled the reservation even though payment had been 3DS authorized and ticketed (status OK). Credit card company confirmed payment not rejected, simply not collected within the 7 days allow. We assumed a !!!!!!…
Virgin sold ticket to SA using another carrier as part of journey - does this impact on compensation
We booked an Upper Class ticket to Cape Town in South Africa. Currently they don't fly direct so for flight from J'burg to Cape Town they sub-contract to another carrier. When we went to book in for the first leg of our return journey we were told we were 'too early'. Then a message appeared to say our flight had been…
How do I calculate the distance of a connected flight?
I've had part of a flight from Edinburgh to Hannover via Frankfurt cancelled/rescheduled 2 days prior to departure. I arrived in FRA on time but my onward flight was cancelled/rescheduled to a flight 6 hours later. Which has a tool to write the letter for my claim and this calculates the direct distance between Edinburgh…
Flights cancelled
Hi Scenario - Hotel booked up front and paid for direct on the internet. Who is responsible for any amount lost due to delayed/cancelled flight with EasyJet. (Booked direct and separately) EasyJet or insurance company. Any help appreciated and thanks.
Are Tui quick to pay flight delay compensation?
Filled in their website claim form but frustratingly haven't had an acknowledgement so beginning to wonder how long they typically take.
Cancelled flight impacts my connecting flight
Hi, I was booked to fly back to Scotland from Athens via Gatwick in September and Easyjet have cancelled the Athens to Gatwick leg and offered a later flight. It means I miss my connecting flight to Scotland (also with Easyjet). Will they charge me to amend the Gatwick to Scotland leg? I'm thinking I will now have to fly…
From landing time 3 hours to disembarking for special assistance passengers
Our delayed landing in Manchester was over 3 hours, I have a compensation claim with tui for this, however, afterlanding it took another 3 hours to get an ambilift to get special assistance passengers off the plane, my husband then had to push me thru to security and baggage as no assistance staff available. Extremely…
Flight cancelled whilst boarding !
Please can anyone advise what to do next? tui package holiday cancelled to Turkey after being delayed whilst we were checking in rescheduled twice to later the next day then completed cancelled whilst on the concourse to board plane. We have completed the tui online flight delay compensation form several times and it keeps…

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Flight delay compensation

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