TUI Flight TOM7458 Birmingham top Paphos 23 June 22 What more can I do?

feet_up

I think I am going to have to escalate my Travel Delay Compensation claim and would like any help or advice people are kind enough to offer.

The flight was delayed nearly 24 hours and an overnight hotel in Birmingham was necessary. No food vouchers were issued for the many hours in the terminal and the  time on the plane.

I have filled in the form, visited my TUI shop, sent emails, and tried to get through by phone - and to be fair have receive a seventh of my holiday cost back and a voucher for a future holiday. I beleive I am due 'EU compensation'. I have had a reply to say they cant trace the flight (which I have been told by The Tui store is a system glich which I can ignore). I have been told they are dealing with claims in dayte order (which I am sceptical about since I have read about more recent claims having been settled).

Over 2 months have passed since I lodged the claim and my patience is being strained - not least because I would like to book a new holiday with TUI (Not bad people) and I cant do that until this is resolved

Firstly I hope putting this flight number on the we maybe others on the flight will come forward.

Secondly - I am unsure what more I can do. If I have to go to the small claims court I will, but I want to be able to say I have done all I can to avoid that.

Help!

feet_up

Update on this.

I have today received a text saying they will be paying compensation and asking for my details.   They say to allow 14 days for payment. I will let you know when and if I get the money.

I have been chasing this by email, complaint forms and on one occasion by phone most weeks and have also contacted the directors and pr agency. I have no idea if that helped or not.

I should say that the TUI shop staff, rep at the resort, the people I managed to speak to on the phone and the plane crew have been pleasant and helpful. If the money comes through I will use TUI again. It seems they have been overwhelmed and their admin. and communications systems have failed o cope.

bagand96

feet_up said:

Update on this.

I have today received a text saying they will be paying compensation and asking for my details.   They say to allow 14 days for payment. I will let you know when and if I get the money.

I have been chasing this by email, complaint forms and on one occasion by phone most weeks and have also contacted the directors and pr agency. I have no idea if that helped or not.

I should say that the TUI shop staff, rep at the resort, the people I managed to speak to on the phone and the plane crew have been pleasant and helpful. If the money comes through I will use TUI again. It seems they have been overwhelmed and their admin. and communications systems have failed o cope.

If they are overwhelmed then people constantly phoning and writing won't exactly help the situation. 

Glad you got a result though. 

feet_up

Just to confirm that I got full ‘eu’ compensation in days.

bagand96 you made the same point I made to TUI. If they had paid the compo promptly to those eligible (and they know who we are) their admin wouldn’t be under such pressure. The cynical part of me wonders if only those who pursue them get paid so it saves them money in the long run.  It certainly helps their cash flow!