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Flight delay with Easyjet
Hi All, Last Saturday (20th) my flight to Paphos from Manchester was delayed by 3 hrs and 52 minutes. On the Easyjet updates it said it was due to Air Traffic Control restrictions. But we were processed into the departure lounge; we then received a tannoy saying there were not enough cabin staff and that was causing the…
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What is the helpline number for Wizzair?
Hi. I have just tried to contact Wizzair about the claim I made 80 days ago! I called 03309770444 which I thought was the helpline number. They refused to speak about my claim and said I need to email the claims department - if only it was that simple, they never respond! Have I used the correct number, if not please can…
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Flight cancellation - Wizz Air
Hello, My partner and I recently booked a long weekend in Porto (through a third party) flying with Wizz Air (Oct 19) and due to rain, the return flight was cancelled into LTN. The option at the time was to be transferred onto the next flight (72 hours later) or to book ourselves an alternative flight and claim a refund.…
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Wizz Air compensation payment delay
I submitted a claim for compensation on the 19th June following a cancelled flight on the 11th June. They responded on the 17th July asking for bank details, confirming they would like to offer compensation. I responded the same day with the requested bank details, and their email said to expect payment within 14-20…
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Appealing an EasyJet decision
Can anyone advise how to appeal easyJet’s refusal to pay out. They say it was due to air traffic issues so not their fault but their live updates said it was due to them changing the aircraft. There is nothing in their email advising how to appeal this Thanks
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Wizz Air flight diversion and cancellation
Hi all, In July myself and partner flew with Wizz to Dubrovnik. Outbound the flight was delayed for a couple of hours, then as we reached Dubrovnik it was diverted to Split due to winds. The 20:50 return flight was delayed increasingly during the day, until eventually it was over three hours, then finally some time after…
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Ryanair cancelled flight 40min before take off
Hello I travelled to France with Ryanair the other week with no issues with my husband. The return flight to the UK however was cancelled 30-40 min before we were due to take off while everyone was sat at the gate. An earlier BA flight was also cancelled so around 500 people were stranded at 8pm at a small rural regional…
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Aeromexico: Cancelled flight: Refund difficulty
Hi all! I hope I am posting this in the right section. I really appreciate any help/guidance! In 2019, I purchased flights from London to Mexico for October 2020 through the site Travelgenio for an Aeromexico flight. In September 2020, the flight was cancelled. In October 2020, I got a voucher for the cancelled flight from…
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Easyjet Flight Cancellation and Claiming Compensation
Hi I had an Easyjet DIRECT flight booked for my family in June 2022, which was cancelled 24 hours before departure. I rebooked to my destination by paying almost 2.5 times with 1 change having a Night layover at the airport as there were no direct flight options. I raised a claim with Easyjet and the claim was fully…
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Flight cancelled (mid-Dec, 21), still no refund to date, Lastminute rejected Small Claim Court?
My American Airlines flight to the US got cancelled (apparently, the flight itself didn't get cancelled, someone nabbed my seat, according to AA and they have no record who actually did that).... Lastminute.com said they'd try to get my money for me (it was not them who told me how/why my flight got cancelled), and yet…
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Horror flight that made the news.
Hi, I’m new to the forum, but after some advice if anybody would be kind enough to read through this. The flight in question is if you google, praying man downs plane. The original flight home was due to leave Paphos to Manchester at 01:55 on Monday 15th August, however Tui cancelled the flight and left us stranded at…
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Heathrow Restrictions- Cancelled Flight
Hi all, First time poster so please bare with me and I hope this makes sense. My flight was cancelled 6hours before it was due to depart. Under the EU compensation I know I’m entitled to compensation. I used the resolver tool to make contact with British Airways. Their response is as follows (I’ve blanked out certain…
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Cancelled Flight - Insurer or Travel Company?
Our recent Tui flight from Paphos to Gatwick was cancelled due to bad weather in the UK. We were given an hotel for the night and replacement flight was the following day (which was delayed by 2 hours). I've never claimed for a delayed/cancelled flight before. Should I do this directly with Tui or my travel insurer (or…
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Brussels Airlines compensation...No reply
Brussels airlines haven't responded within 14 days, what do I do next?
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JET 2 flight delay. How long wait for compensation?
Hi allI had a flight delay of 5 hours with Jet 2 airlines on June 24th 2022 & claimed immediately but not heard back. Does anyone know how long this takes please ? Thanks
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TUI - claim accepted but delay in paying out
Our flight from Verona to Newcastle was delayed and ended being 3hr 19min late. I claimed for 2 passengers using the TUI website and had a reply confirming the claim was valid and bank link email would follow within 72 hours. It didn't so I contacted TUI customer services who advised that the bank link email had been sent…
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Am I entitled to costs of alternative flights, hotels and compensation as well
Facts: 1. Easyjet (EJ) cancelled our flight from Munich to LGW within 4 hours of planned departure (2 adults). 2. EJ advised that the earliest next EJ flight would be 4 days later. 3. We booked an overnight hotel close to Munich to gather our thoughts (at our cost). 4. Whilst at the hotel we managed to book an expensive…
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Jet 2 generic reasons
My Jet 2 flight was delayed by over 3 hours during the june chaos, i put in a claim for compensation. Jet 2 came back with this generic answer after weeks of waiting.....is it worth pursuing further? the flight was delayed more than 3 hours....the baggage handlers were blamed. 'Unfortunately, whilst we were well prepared,…
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Norwegian - any experiences of getting compensation
Hi, our flight from Oslo to LGW, 5 July was cancelled with no notice. Screens at check in said to check in, we'd checked in online and our bags were checked all the way through from Svalbard so we only found out when we went through security and the screens there showed it was cancelled. Norwegian put us on a flight later…
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WIZZAIR FLIGHT CANCELLATION COMPENSATION DENIED DUE TO EXTRAORDINARY CIRCUMSTANCES
Hi all. I hope someone can help. I am helping my son claim for a cancelled flight with Wizz Air, flight from Milan-Gatwick, no notice given, kept giving them delayed notice until cancelling in the end. It was midnight by the time they were told. We had to get him an alternative flight early hours of the morning and he had…
