Delta Airlines - please help!

202 Posts


Hello
Having a real mare with Delta. We flew out from London to Orlando via Atlanta at the beginning of August. Our initial flight was on the tarmac for 6 hours then eventually cancelled until the next day, where it was again delayed, we then missed our connection in Atlanta so had another airport stay before arriving into Orlando 2 days late!
We had a letter from Delta at the time which gave us the accommodation & food voucher for the airport stay and also linked to the compensation details. I've filled in a 'complaint' form online with Delta (as directed to from Delta) - and I've literally heard nothing.
I've gone down the Resolver route, where it was escalated to the CEO and has just now been escalated to the CAA. No response whatsoever from the CEO.
I then FB messaged and tweeted Delta, and they eventually got back to me in a tweet to say that my case was with Customer Services and it was in a queue and would be dealt with in due course. It's now 3 weeks since that tweet... and.... nothing.
Any advice? What would be the next course of action? How good are the CAA?
Many thanks
Having a real mare with Delta. We flew out from London to Orlando via Atlanta at the beginning of August. Our initial flight was on the tarmac for 6 hours then eventually cancelled until the next day, where it was again delayed, we then missed our connection in Atlanta so had another airport stay before arriving into Orlando 2 days late!
We had a letter from Delta at the time which gave us the accommodation & food voucher for the airport stay and also linked to the compensation details. I've filled in a 'complaint' form online with Delta (as directed to from Delta) - and I've literally heard nothing.
I've gone down the Resolver route, where it was escalated to the CEO and has just now been escalated to the CAA. No response whatsoever from the CEO.
I then FB messaged and tweeted Delta, and they eventually got back to me in a tweet to say that my case was with Customer Services and it was in a queue and would be dealt with in due course. It's now 3 weeks since that tweet... and.... nothing.
Any advice? What would be the next course of action? How good are the CAA?
Many thanks
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Oh and I also started the claim with Delta on the 11th August or thereabouts - via their online form.