Delta Airlines - please help!

Poptart
Poptart Posts: 202 Forumite
First Post First Anniversary Combo Breaker
edited 17 November 2022 at 9:15PM in Flight delay compensation
Hello

Having a real mare with Delta.  We flew out from London to Orlando via Atlanta at the beginning of August.  Our initial flight was on the tarmac for 6 hours then eventually cancelled until the next day, where it was again delayed, we then missed our connection in Atlanta so had another airport stay before arriving into Orlando 2 days late!

We had a letter from Delta at the time which gave us the accommodation & food voucher for the airport stay and also linked to the compensation details.  I've filled in a 'complaint' form online with Delta (as directed to from Delta) - and I've literally heard nothing.  

I've gone down the Resolver route, where it was escalated to the CEO and has just now been escalated to the CAA.  No response whatsoever from the CEO.

I then FB messaged and tweeted Delta, and they eventually got back to me in a tweet to say that my case was with Customer Services and it was in a queue and would be dealt with in due course.  It's now 3 weeks since that tweet... and.... nothing.

Any advice?  What would be the next course of action?  How good are the CAA?

Many thanks

Comments

  • Alan_Bowen
    Alan_Bowen Posts: 4,848 Forumite
    Name Dropper First Anniversary First Post
    The CAA actually have no enforcement powers at all. Resolver doesn't seem to be useful for delay claims either, so I suspect your claim effectively started only 3 weeks ago, which in reality is not long. It is up to you to decide how long to wait but if you get no answer after 8 weeks you can go to Aviation ADR who can make a judgement on your claim which the airline should honour. You have not stated the cause of the delay, if it was outside their control, there may be no compensation payable
  • Poptart
    Poptart Posts: 202 Forumite
    First Post First Anniversary Combo Breaker
    edited 12 November 2022 at 11:55PM
    Sorry I should have said.  It was a technical issue on the plane, so they tried to fix it (whilst we were on the tarmac) but then had to send for a part.  They were hoping to get the part in time for us to fly within 6 hours, however we went over that and so the staff would have been beyond their allocated hours - hence the flight was then cancelled

    Oh and I also started the claim with Delta on the 11th August or thereabouts - via their online form.
  • Poptart
    Poptart Posts: 202 Forumite
    First Post First Anniversary Combo Breaker
    Actually just had a reply form Air France who have said they're dealing with the case - and that we ARE entitled to compensation and to send bank details - so fingers crossed we'll receive it soon! 
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