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Jet 2 generic reasons
My Jet 2 flight was delayed by over 3 hours during the june chaos, i put in a claim for compensation. Jet 2 came back with this generic answer after weeks of waiting.....is it worth pursuing further? the flight was delayed more than 3 hours....the baggage handlers were blamed. 'Unfortunately, whilst we were well prepared,…
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Norwegian - any experiences of getting compensation
Hi, our flight from Oslo to LGW, 5 July was cancelled with no notice. Screens at check in said to check in, we'd checked in online and our bags were checked all the way through from Svalbard so we only found out when we went through security and the screens there showed it was cancelled. Norwegian put us on a flight later…
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WIZZAIR FLIGHT CANCELLATION COMPENSATION DENIED DUE TO EXTRAORDINARY CIRCUMSTANCES
Hi all. I hope someone can help. I am helping my son claim for a cancelled flight with Wizz Air, flight from Milan-Gatwick, no notice given, kept giving them delayed notice until cancelling in the end. It was midnight by the time they were told. We had to get him an alternative flight early hours of the morning and he had…
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Airline or Travel Agent?
Hello, I have had a good look through the forum and haven't been able to find the answer to my question . I booked a return Wizzair flight through lastminute.com as their offer was the best I could find. The outbound flight was delayed in excess of 4 hours and so I submitted a claim via the online portal, including a PoA…
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Flight cancellation - refund fee
I booked flights through lastminute.com. My outbound flight was cancelled and they moved me to an earlier flight, which I could not go on due to work. They offered me a refund which I accepted. They now want to charge me an admin fee to give me a refund (unless I opt for a voucher). As the cancellation isn’t my fault,…
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EasyJet flight cancellation - partner & 2 young children
Hi, Not sure if anyone can advise. Just spoke to my partner who just walked into Gatwick and was told her easyjet flight to Berlin is cancelled due to bad weather. They have rebooked her for this Saturday. She is there with her young children. Does anyone know if they have to provide hotel accommodation or anything else?…
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Delayed Flight
Any of you legal eagles out there help me with my query I recently had a flight delayed nearly by 5 hours resulting on us missing our connecting flight. Now after filling out the compensation claim form the airline has refuses it on the grounds of operational circumstances outwith their control. Now I know for fact as the…
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Turkish airlines traveller cheque bs!
I booked a flight on Lastminute.com with Turkish airlines in June 2020 and the flight was cancelled. I asked for a refund and there was an option to get a Turkish airlines refund or a traveller's cheque with 15% extra. I decided to go for the cheque. Now, keeping in mind that it is safe to fly now and the cheque expiry is…
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Flight delay
Just arrived back from a holiday and had a 16 hour delay on the flight. who do I make a claim with? Our insurance,TUI .or follow the link on this site? we also waited an extra 2 hours for our baggage but we’re told the machine was broken and it could be another 2 hours.After over 24 hours from leaving the holiday we wanted…
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Wizzair inbound cancellation
Due to fly CWL - TFS on 26/8 back 23/9 inbound flight cancelled 10/8 (more than 2 wks notice - no section 261 compo). Tried to retain outbound but system would not allow. So cancelled whole booking which cost £283 BUT been given Wiz credit of £93 only which the system says can’t be cashed! I’ve submitted a claim for £283…
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Wizzair - no response to cancellation claim and no customer service options
Wizzair cancelled flight W95725 from London Gatwick Airport to Málaga Airport just 3 hours before the scheduled departure time of 17:55 on 30 May 2022 (Booking reference: QCZLNS). This was inconvenient, stressful and expensive because few other flights were available and costs were high. Wizzair's email did not outline…
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BA not refunding out-of-pocket expenses for easyJet flight following cancellation of BA flight
Our family was due to travel back from Austria to Heathrow with BA on 26/2/22 when the BA IT glitch happened and the flight was cancelled. We were given five hours' notice of the cancellation by email. When I looked on BA's website the next flight available that BA was offering us was on 5/3/22 (I have screenshots from my…
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Sharing an EasyJet win
So I thought I'd share as advice to all to never give up.... I had a cancelled flight (with less than 48 hours notice) from Gatwick to Kosovo back at the end of June. No options to re-book unless I wanted to cut short my holiday and fly 2 days later, so had to go it alone and update my national express booking to Luton,…
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KLM rejection of claim
Hello, we received our claim rejection email this morning from KLM following delay of flights on 4th June 22. Claim for expenses also rejected despite information in Schiphol stating book your own & claim back! Overall a 24 hour delay to our final destination. KLM states extraordinary circumstances (weather!) as the…
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Booked with Tui they outsourced flights and the flight was cancelled
Booked a package holiday with Tui they outsourced the flights to Corendon airlines when i got to the airport at 2am with my kids and partner there were no staff there just someone on the general info desk who said the flight had been cancelled 2 weeks before (before we even went on holiday) Had to book an alternative…
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TUI won't payout!!
We recently flew out on a TUI flight, it was delayed by 3 hours, they are claiming it was 175 minutes, which is very unfair. To get us on the plane quickly they didn't either bother with the basic security check of checking our passports, just our boarding passes to rush us through. Has anyone got any advice on how I can…
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Lost Baggage without ID Tag
Dear All, Thanks in advance for being here to help with queries of this nature, it is greatly appreciated. I recently flew with Lufthansa and checked in 3 cases. I only received ID Tags for 2 of the cases not 3, and only realised this when I tried to report the case lost. I called Lufthansa, who said there is a special…
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How to chase easyJet please?
Our Easter return flight from Egypt was cancelled due to a technical issue earlier in the day so the staff had done too many hours to fly; we were put up in a hotel overnight and flight rescheduled for the next day I think about 21 hours later. But we specifically found a flight and paid a premium to fly back Easter Monday…
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EasyJet slot swap caused delay (after ATC delay)? Any hope of claim?
I recently had a 3+hr delay from Pisa >> LGW. It was fundamemntally an ATC issue which I understand is not claimable. My initial claim has been denied despite me quoting an additional fact. Just wondering what people think of this additional info. Relevant or not? While waiting to depart the Captain had announced a number…
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Package Holiday flights times changed.
Hello, I would first like to start by saying I have specific learning difficulties so apologise for any mistakes and grammar errors. I booked a package holiday with easyJet holidays a few months ago and they have now informed be that they have changed the original flight time from 14:25 to 23:50 Because of this I will miss…
