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Horror flight that made the news.
Hi, I’m new to the forum, but after some advice if anybody would be kind enough to read through this. The flight in question is if you google, praying man downs plane. The original flight home was due to leave Paphos to Manchester at 01:55 on Monday 15th August, however Tui cancelled the flight and left us stranded at…
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Heathrow Restrictions- Cancelled Flight
Hi all, First time poster so please bare with me and I hope this makes sense. My flight was cancelled 6hours before it was due to depart. Under the EU compensation I know I’m entitled to compensation. I used the resolver tool to make contact with British Airways. Their response is as follows (I’ve blanked out certain…
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Cancelled Flight - Insurer or Travel Company?
Our recent Tui flight from Paphos to Gatwick was cancelled due to bad weather in the UK. We were given an hotel for the night and replacement flight was the following day (which was delayed by 2 hours). I've never claimed for a delayed/cancelled flight before. Should I do this directly with Tui or my travel insurer (or…
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Brussels Airlines compensation...No reply
Brussels airlines haven't responded within 14 days, what do I do next?
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JET 2 flight delay. How long wait for compensation?
Hi allI had a flight delay of 5 hours with Jet 2 airlines on June 24th 2022 & claimed immediately but not heard back. Does anyone know how long this takes please ? Thanks
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TUI - claim accepted but delay in paying out
Our flight from Verona to Newcastle was delayed and ended being 3hr 19min late. I claimed for 2 passengers using the TUI website and had a reply confirming the claim was valid and bank link email would follow within 72 hours. It didn't so I contacted TUI customer services who advised that the bank link email had been sent…
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Am I entitled to costs of alternative flights, hotels and compensation as well
Facts: 1. Easyjet (EJ) cancelled our flight from Munich to LGW within 4 hours of planned departure (2 adults). 2. EJ advised that the earliest next EJ flight would be 4 days later. 3. We booked an overnight hotel close to Munich to gather our thoughts (at our cost). 4. Whilst at the hotel we managed to book an expensive…
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Jet 2 generic reasons
My Jet 2 flight was delayed by over 3 hours during the june chaos, i put in a claim for compensation. Jet 2 came back with this generic answer after weeks of waiting.....is it worth pursuing further? the flight was delayed more than 3 hours....the baggage handlers were blamed. 'Unfortunately, whilst we were well prepared,…
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Norwegian - any experiences of getting compensation
Hi, our flight from Oslo to LGW, 5 July was cancelled with no notice. Screens at check in said to check in, we'd checked in online and our bags were checked all the way through from Svalbard so we only found out when we went through security and the screens there showed it was cancelled. Norwegian put us on a flight later…
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WIZZAIR FLIGHT CANCELLATION COMPENSATION DENIED DUE TO EXTRAORDINARY CIRCUMSTANCES
Hi all. I hope someone can help. I am helping my son claim for a cancelled flight with Wizz Air, flight from Milan-Gatwick, no notice given, kept giving them delayed notice until cancelling in the end. It was midnight by the time they were told. We had to get him an alternative flight early hours of the morning and he had…
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Airline or Travel Agent?
Hello, I have had a good look through the forum and haven't been able to find the answer to my question . I booked a return Wizzair flight through lastminute.com as their offer was the best I could find. The outbound flight was delayed in excess of 4 hours and so I submitted a claim via the online portal, including a PoA…
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Flight cancellation - refund fee
I booked flights through lastminute.com. My outbound flight was cancelled and they moved me to an earlier flight, which I could not go on due to work. They offered me a refund which I accepted. They now want to charge me an admin fee to give me a refund (unless I opt for a voucher). As the cancellation isn’t my fault,…
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EasyJet flight cancellation - partner & 2 young children
Hi, Not sure if anyone can advise. Just spoke to my partner who just walked into Gatwick and was told her easyjet flight to Berlin is cancelled due to bad weather. They have rebooked her for this Saturday. She is there with her young children. Does anyone know if they have to provide hotel accommodation or anything else?…
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Delayed Flight
Any of you legal eagles out there help me with my query I recently had a flight delayed nearly by 5 hours resulting on us missing our connecting flight. Now after filling out the compensation claim form the airline has refuses it on the grounds of operational circumstances outwith their control. Now I know for fact as the…
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Turkish airlines traveller cheque bs!
I booked a flight on Lastminute.com with Turkish airlines in June 2020 and the flight was cancelled. I asked for a refund and there was an option to get a Turkish airlines refund or a traveller's cheque with 15% extra. I decided to go for the cheque. Now, keeping in mind that it is safe to fly now and the cheque expiry is…
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Flight delay
Just arrived back from a holiday and had a 16 hour delay on the flight. who do I make a claim with? Our insurance,TUI .or follow the link on this site? we also waited an extra 2 hours for our baggage but we’re told the machine was broken and it could be another 2 hours.After over 24 hours from leaving the holiday we wanted…
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Wizzair inbound cancellation
Due to fly CWL - TFS on 26/8 back 23/9 inbound flight cancelled 10/8 (more than 2 wks notice - no section 261 compo). Tried to retain outbound but system would not allow. So cancelled whole booking which cost £283 BUT been given Wiz credit of £93 only which the system says can’t be cashed! I’ve submitted a claim for £283…
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Wizzair - no response to cancellation claim and no customer service options
Wizzair cancelled flight W95725 from London Gatwick Airport to Málaga Airport just 3 hours before the scheduled departure time of 17:55 on 30 May 2022 (Booking reference: QCZLNS). This was inconvenient, stressful and expensive because few other flights were available and costs were high. Wizzair's email did not outline…
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BA not refunding out-of-pocket expenses for easyJet flight following cancellation of BA flight
Our family was due to travel back from Austria to Heathrow with BA on 26/2/22 when the BA IT glitch happened and the flight was cancelled. We were given five hours' notice of the cancellation by email. When I looked on BA's website the next flight available that BA was offering us was on 5/3/22 (I have screenshots from my…
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Sharing an EasyJet win
So I thought I'd share as advice to all to never give up.... I had a cancelled flight (with less than 48 hours notice) from Gatwick to Kosovo back at the end of June. No options to re-book unless I wanted to cut short my holiday and fly 2 days later, so had to go it alone and update my national express booking to Luton,…
