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BA flight cancelled but has been confirmed as still operating?
We booked return flights from Heathrow to Naples for 15th-21st September 2022. Back in May, we received a message to say that British Airways had cancelled our flight home so we rescheduled for an earlier flight that same day. This meant missing out on precious hours of our holiday and an awkward final day where we can't…
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Was my flight really cancelled due to poor weather?
Hi All, Reading all the messages with interest! Our flight was delayed by 4 hours 23 minutes yesterday - ultimately we decided not to fly (because the car hire office was closed... so we couldn't get to our accommodation two hours away - and there were no hotel rooms available near the airport) Ryanair claim that our…
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Cancelled flight as part of a package holiday
Hi. Our late night easyjet flight home from holiday in Malta was cancelled at short notice and the next direct flight available was 8 days later. I have read the guidance but am still slightly unclear if my claim for expenses and compensation goes through the tour operator or directly to the airline. We bought flights,…
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Wizz Air - Compensation for Welfare etc Costs
A Wizz Air flight of mine was cancelled from Poland. As there was no other Wizz Air flight available I bought a return flight from Ryanair. Wizz Air have now accepted they will refund the Ryanair flight cost (but from the wrong amount!) but have rejected welfare etc costs such as hotel etc because I didn't get a…
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Claim as a group or individually
My son plus 7 friends had their return Wizz air Cyprus flight cancelled whilst onboard the plane .This was a Wednesday and the wizz air next flight wasn't until Tuesday.Most of them had to get back for various reasons so they booked a Friday flight (18hrs ) via Rome landing saturday morning (£530) They put them up in a 5*…
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Acknowledgement and timescales of claims
Hi first time poster. Can anyone share how long took for them to receive a response and hopefully a succesful claim from British Airways when a flight was delayed. We were delayed 23 hours from LHR to JFK due to pilot sickness and were told to submit the compensation claim and expenses for hotels and meal for the 23 hour…
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Flight delay and car rental no show
Hi all, I had a flight delay with Tui of over 6 hours. This resulted in my car rental company putting me down as a no show as I was 6 hours late and that is the no show policy. The car rental company (GoldCar) did have my flight number. As a result I had to purchase another car rental on top of the first booking, which was…
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Flight Cancelled with 15 days notice - still owed a duty of care for hotel and other expenses?
Easyjet cancelled a flight with 15 days notice, so I understand that compensation is not due. However we were committed to the trip at this point so had to make other arrangements - basically we were supposed to be flying from Lyon but there wasn't flights for days. We accepted a flight from Paris, so are trying to claim…
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Flight Delay Compensation AND Travel Insurance
If you are applying for flight delay compensation directly from an airline - are you able to also apply for Travel Delay via an insurance policy? (It pays out for the amount of time you are delayed). Cannot see it stated anywhere that’s it’s ok to do that.
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Insurance for missing connecting flights
What is the best insurance that provides cover for missing connecting flights due to flight delays on first flight? we have booked flights from U.K. to SA and then have in separate bookings booked internal flights. Same for the return. We are concerned if our flights get delayed and we miss our connecting flight so…
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Cancelled flight from Hamburg Airport
I've had a couple of flights from hamburg to London cancelled recently. EasyJet has refused my Eu261 claim. "To further explain what happened on the day; air traffic control restrictions substantially regulated the air space which resulted in long delays to flights as aircraft waited for air space ‘slots’ to operate,…
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Flight delay with Easyjet
Hi All, Last Saturday (20th) my flight to Paphos from Manchester was delayed by 3 hrs and 52 minutes. On the Easyjet updates it said it was due to Air Traffic Control restrictions. But we were processed into the departure lounge; we then received a tannoy saying there were not enough cabin staff and that was causing the…
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What is the helpline number for Wizzair?
Hi. I have just tried to contact Wizzair about the claim I made 80 days ago! I called 03309770444 which I thought was the helpline number. They refused to speak about my claim and said I need to email the claims department - if only it was that simple, they never respond! Have I used the correct number, if not please can…
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Flight cancellation - Wizz Air
Hello, My partner and I recently booked a long weekend in Porto (through a third party) flying with Wizz Air (Oct 19) and due to rain, the return flight was cancelled into LTN. The option at the time was to be transferred onto the next flight (72 hours later) or to book ourselves an alternative flight and claim a refund.…
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Wizz Air compensation payment delay
I submitted a claim for compensation on the 19th June following a cancelled flight on the 11th June. They responded on the 17th July asking for bank details, confirming they would like to offer compensation. I responded the same day with the requested bank details, and their email said to expect payment within 14-20…
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Appealing an EasyJet decision
Can anyone advise how to appeal easyJet’s refusal to pay out. They say it was due to air traffic issues so not their fault but their live updates said it was due to them changing the aircraft. There is nothing in their email advising how to appeal this Thanks
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Wizz Air flight diversion and cancellation
Hi all, In July myself and partner flew with Wizz to Dubrovnik. Outbound the flight was delayed for a couple of hours, then as we reached Dubrovnik it was diverted to Split due to winds. The 20:50 return flight was delayed increasingly during the day, until eventually it was over three hours, then finally some time after…
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Ryanair cancelled flight 40min before take off
Hello I travelled to France with Ryanair the other week with no issues with my husband. The return flight to the UK however was cancelled 30-40 min before we were due to take off while everyone was sat at the gate. An earlier BA flight was also cancelled so around 500 people were stranded at 8pm at a small rural regional…
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Aeromexico: Cancelled flight: Refund difficulty
Hi all! I hope I am posting this in the right section. I really appreciate any help/guidance! In 2019, I purchased flights from London to Mexico for October 2020 through the site Travelgenio for an Aeromexico flight. In September 2020, the flight was cancelled. In October 2020, I got a voucher for the cancelled flight from…
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Easyjet Flight Cancellation and Claiming Compensation
Hi I had an Easyjet DIRECT flight booked for my family in June 2022, which was cancelled 24 hours before departure. I rebooked to my destination by paying almost 2.5 times with 1 change having a Night layover at the airport as there were no direct flight options. I raised a claim with Easyjet and the claim was fully…
